CX Digital Media Suspended my account without reason

SacredWealth · 04-07-2010, 09:18 AM

Hi Warriors,

I have a unique issue. I had opened a CX Digital CPA account around 4 months back and never promoted their products until a few weeks back because I did not have good experience with CPA. Now that I have some experience, I started promoting and suddenly once I reached $200 my account was suspended without reason.

I raised a ticket with their customer support, but every time I ask for an update, I get a standard answer that my query has been passed on to my affiliate manager. Whenever, I call the affiliate manager, it goes on Voice mail and when I leave a voice mail with details, they never get back to me. Do CPA Networks usually show case such poor customer service?

I would appreciate any suggestions that can help me resolve this issue.

Thank you all in advance.

adsquare · 04-07-2010, 09:32 AM

Call their main numer 1.866.962.9764 and ask for a director.

Jared

SacredWealth · 04-07-2010, 09:36 AM

that's exactly the number I had called, and they connect me to my affiliate manager's phone where it goes to voice mail. Will asking for a director make a difference?

Barry Unruh · 04-07-2010, 10:04 AM

Do you have an Instant Messenger ID for your AM? Drop them an IM note and see if they respond.

SacredWealth · 04-07-2010, 10:12 AM

Ok, I have now got a response from the affiliate manager. He says that the advertiser had a problem with the leads generated by me. So, the senior managers decided to suspend my account. I wrote back to them with an appeal.

Kenster · 04-07-2010, 10:12 AM

And were you promoting 100% whitehat?

Maybe if they found out you were doing something completely against the rules they are purposely not speaking to you.

If you were doing everything correctly, follow the above advice and I'm sure they will tell you exactly what happened and why. Ive had good experiences with them!

Ken

SacredWealth · 04-07-2010, 10:24 AM

yeah...whatever I do is White Hat. I mean I hardly know anything...and I am still learning stuff. All I know is what I learned from the forum. I can't do anything apart from White Hat.

ChrisBa · 04-07-2010, 11:26 AM

keep calling, it might be a mistake

SacredWealth · 04-07-2010, 09:00 PM

Yeah...I got a reply once again from the AM, he will follow-up with the Advertiser and get back to me with more details. I asked them for details on which lead they are doubting. One of my friend's says that advertisers can sometimes play and smart and purposely don't want to pay affiliates and pocket sales for free. I appear to be a victim of this. Let us see what happens.

Michael Hastings · 04-07-2010, 09:28 PM

Keep us updated. I am curious to see what happens next. Hopefully the appeal goes through and they see it as a misunderstanding.

indexphp · 04-07-2010, 10:26 PM

cxDigital has the lowest epc's of the CPA networks I use (not sure why). Tell them you'll just go elsewhere

J Bold · 04-07-2010, 10:33 PM

Cxdigital is not the greatest in the world, but they are pretty good. Just keep at them. Like any network they will have problems from time to time but most people I see talk about them talk about them positively.

SacredWealth · 04-08-2010, 02:40 AM

Thanks all, that gives me some hope. I will surely keep you posted of all updates. Thanks.

webfighter · 04-08-2010, 03:23 AM

too much email marketing sometimes leads to account beign suspended

Kenster · 04-08-2010, 06:39 AM

Quote:

Originally Posted by SacredWealth

yeah...whatever I do is White Hat. I mean I hardly know anything...and I am still learning stuff. All I know is what I learned from the forum. I can't do anything apart from White Hat.

If you hardly know anything then maybe you promoted the wrong way by accident. But the good news is that it probably wasnt blatant deception so the networks will most likely understand.

The tough part is getting somebody on the phone, once you do, just explain everything as sincerely as possible.

Networks make mistakes (denying commissions or over paying) all the time. Normally the former, but the point is that mistakes happen in any business.

Best of luck

kchun · 06-07-2011, 07:56 AM

Does anyone have Cxdigital leads for sale?

04-07-2010, 09:18 AM	#1
SacredWealth HyperActive Warrior War Room Member Join Date: Mar 2009 Location: An Assembled PC Posts: 241 Thanks: 23 Thanked 17 Times in 10 Posts Social Networking Contact Info	CX Digital Media Suspended my account without reason Hi Warriors, I have a unique issue. I had opened a CX Digital CPA account around 4 months back and never promoted their products until a few weeks back because I did not have good experience with CPA. Now that I have some experience, I started promoting and suddenly once I reached $200 my account was suspended without reason. I raised a ticket with their customer support, but every time I ask for an update, I get a standard answer that my query has been passed on to my affiliate manager. Whenever, I call the affiliate manager, it goes on Voice mail and when I leave a voice mail with details, they never get back to me. Do CPA Networks usually show case such poor customer service? I would appreciate any suggestions that can help me resolve this issue. Thank you all in advance.

04-07-2010, 09:32 AM	#2
adsquare HyperActive Warrior Join Date: Nov 2009 Location: Philadelphia Posts: 207 Thanks: 3 Thanked 13 Times in 13 Posts Social Networking Contact Info	Re: CX Digital Media Suspended my account without reason Call their main numer 1.866.962.9764 and ask for a director. Jared
	AdSquare Network \| Exclusive Affiliate Network We offer affiliate training, custom pay plans and over 700+ campaigns, many of them being exclusive deals! AIM: ad2jared \| Email: jared@adsquarenetwork.com

04-07-2010, 09:36 AM	#3
SacredWealth HyperActive Warrior War Room Member Join Date: Mar 2009 Location: An Assembled PC Posts: 241 Thanks: 23 Thanked 17 Times in 10 Posts Social Networking Contact Info	Re: CX Digital Media Suspended my account without reason that's exactly the number I had called, and they connect me to my affiliate manager's phone where it goes to voice mail. Will asking for a director make a difference?

04-07-2010, 10:04 AM	#4
Barry Unruh Loving The Philippines War Room Member Join Date: Apr 2008 Location: Pampanga, Philippines Posts: 1,737 Blog Entries: 1 Thanks: 478 Thanked 668 Times in 475 Posts Contact Info	Re: CX Digital Media Suspended my account without reason Do you have an Instant Messenger ID for your AM? Drop them an IM note and see if they respond.
	*Custom Niche Blogs Packed with High Quality Original Content only $197*

04-07-2010, 10:12 AM	#5
SacredWealth HyperActive Warrior War Room Member Join Date: Mar 2009 Location: An Assembled PC Posts: 241 Thanks: 23 Thanked 17 Times in 10 Posts Social Networking Contact Info	Re: CX Digital Media Suspended my account without reason Ok, I have now got a response from the affiliate manager. He says that the advertiser had a problem with the leads generated by me. So, the senior managers decided to suspend my account. I wrote back to them with an appeal.

04-07-2010, 10:12 AM	#6
Kenster Krazy Kenster War Room Member Join Date: Jan 2009 Posts: 5,111 Blog Entries: 11 Thanks: 672 Thanked 2,009 Times in 885 Posts	Re: CX Digital Media Suspended my account without reason And were you promoting 100% whitehat? Maybe if they found out you were doing something completely against the rules they are purposely not speaking to you. If you were doing everything correctly, follow the above advice and I'm sure they will tell you exactly what happened and why. Ive had good experiences with them! Ken
	Six Figure Alliance Training/Coaching Course... Kenster's Six Figure Mission Blog \| Kenster's Six Figure Alliance \| WarriorJV - WSO Launches

04-07-2010, 10:24 AM	#7
SacredWealth HyperActive Warrior War Room Member Join Date: Mar 2009 Location: An Assembled PC Posts: 241 Thanks: 23 Thanked 17 Times in 10 Posts Social Networking Contact Info	Re: CX Digital Media Suspended my account without reason yeah...whatever I do is White Hat. I mean I hardly know anything...and I am still learning stuff. All I know is what I learned from the forum. I can't do anything apart from White Hat.

04-07-2010, 11:26 AM	#8
ChrisBa Senior Warrior Member Join Date: Jun 2008 Posts: 4,124 Thanks: 10 Thanked 508 Times in 402 Posts Social Networking	Re: CX Digital Media Suspended my account without reason keep calling, it might be a mistake
	I'm Living MY DREAM Thanks to AFF PLAYBOOK! You Can Too! Or Jump on the IM GRIND!

04-07-2010, 09:00 PM	#9
SacredWealth HyperActive Warrior War Room Member Join Date: Mar 2009 Location: An Assembled PC Posts: 241 Thanks: 23 Thanked 17 Times in 10 Posts Social Networking Contact Info	Re: CX Digital Media Suspended my account without reason Yeah...I got a reply once again from the AM, he will follow-up with the Advertiser and get back to me with more details. I asked them for details on which lead they are doubting. One of my friend's says that advertisers can sometimes play and smart and purposely don't want to pay affiliates and pocket sales for free. I appear to be a victim of this. Let us see what happens.

04-07-2010, 09:28 PM	#10
Michael Hastings HyperActive Warrior Join Date: Nov 2009 Posts: 106 Thanks: 5 Thanked 4 Times in 4 Posts	Re: CX Digital Media Suspended my account without reason Keep us updated. I am curious to see what happens next. Hopefully the appeal goes through and they see it as a misunderstanding.
	NO TRAFFIC = NO SALES SOLUTION = Elite Traffic Flow Average conversion rates .005%-3%, Stop wasting time with PPC and receive gauranteed targeted traffic delievered instantly. Turn $50 a day to $250 a day! Try us out at Elite Traffic Flow

04-07-2010, 10:26 PM	#11
indexphp Custom Join Date: Oct 2007 Location: California Posts: 837 Thanks: 3 Thanked 139 Times in 92 Posts	Re: CX Digital Media Suspended my account without reason cxDigital has the lowest epc's of the CPA networks I use (not sure why). Tell them you'll just go elsewhere

04-07-2010, 10:33 PM	#12
J Bold Formerly "redicelander" War Room Member Join Date: Jul 2008 Location: Walla Walla Posts: 2,850 Blog Entries: 10 Thanks: 777 Thanked 588 Times in 367 Posts Social Networking	Re: CX Digital Media Suspended my account without reason Cxdigital is not the greatest in the world, but they are pretty good. Just keep at them. Like any network they will have problems from time to time but most people I see talk about them talk about them positively.
	Announcement: I just changed my username. Now J Bold, not redicelander. Same person! Travel Treasures Hotsheet: Passive income in the $1.87 TRILLION niche "I know that this works because I've done this before and made $50-$150/day"

04-08-2010, 02:40 AM	#13
SacredWealth HyperActive Warrior War Room Member Join Date: Mar 2009 Location: An Assembled PC Posts: 241 Thanks: 23 Thanked 17 Times in 10 Posts Social Networking Contact Info	Re: CX Digital Media Suspended my account without reason Thanks all, that gives me some hope. I will surely keep you posted of all updates. Thanks.

04-08-2010, 03:23 AM	#14
webfighter HyperActive Warrior War Room Member Join Date: Apr 2010 Location: India Posts: 406 Thanks: 255 Thanked 87 Times in 49 Posts	Re: CX Digital Media Suspended my account without reason too much email marketing sometimes leads to account beign suspended

06-07-2011, 07:56 AM	#16
kchun Warrior Member Join Date: Jun 2011 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: CX Digital Media Suspended my account without reason Does anyone have Cxdigital leads for sale?