Banned from Facebook Ads: Need help!

ryder553 · 08-04-2011, 12:48 PM

I was recently banned from Facebook Ads for "Suspicious Payment Activity".
I have no idea how this happened as I was using my real Facebook profile, with all my real information and debit card to fund my account.

I always paid my balance on time and never got any emails from Facebook warning me about anything.

In the email telling me my ad manager was disabled, they said, "this decision is final."

I find this very weird that they would not say anything about why this happened.

So the bottom line is: Does anyone have a solution for me?

Thanks a lot guys!

ryder553 · 08-05-2011, 12:12 AM

Does anyone have a solution for me?

aminur · 08-05-2011, 12:40 AM

hey did you contact facebook advertising team about it. if you ask them, they should be able to tell you why the banned your account. This is the first time i heard some one getting banned from facebook ads.

andybeveridge · 08-05-2011, 12:46 AM

I have heard of others. I think one person did manage to resolve the situation by talking to a support desk.

If it happens on Google forget it.

ryder553 · 08-05-2011, 12:51 AM

Quote:

Originally Posted by aminur

hey did you contact facebook advertising team about it. if you ask them, they should be able to tell you why the banned your account. This is the first time i heard some one getting banned from facebook ads.

Yes, I contacted them but they said they can't give details due to their terms or something like that.

Peter Gehr · 08-05-2011, 12:53 AM

You need to be proactive about it and communicate with them diplomatically.

If you explain your view and situation as per what you've mentioned in your post, then I'm sure there would be opportunity for a reevaluation of their current decision.

Communication without malice will work for you, and keeping a level head and a polite tone will win you points. I'm not talking about crawling and begging, but it always pays to tread very carefully and take the lower seat when presenting this sort of situation.

Just a few thoughts.

Good luck!

ryder553 · 08-05-2011, 12:53 AM

Quote:

Originally Posted by gtlovesellipsis

Check with their support. This happens all the time (even with Google)... My guess is that your Ad might have something that their filter caught and assumed it to be related with illegal activity (anything related to pay day loans, get rich quick schemes, etc. is generally frowned upon by Google / Facebook admins for obvious reasons).

Calm down and keep following because once you are black listed it does take time to come back to track... expect it to take a few weeks (or may be a month to get resolved).

BTW, just curious what kind of Ads were you running? You should try our network :: ellipsisadnet.com ; I can introduce you to publishers who will charge as low as $1/day for advertising! And it's completely transparent.

Thanks,
GT

I was running ads for a custom rewards/raffles website.
It's weird, because I was banned for "Suspicious Payment Activity."

If anyone has a "secret" solution to this, I'm willing to pay them!

1GreatCPA · 08-05-2011, 01:02 AM

Quote:

Originally Posted by ryder553

I was recently banned from Facebook Ads for "Suspicious Payment Activity".
I have no idea how this happened as I was using my real Facebook profile, with all my real information and debit card to fund my account.

I always paid my balance on time and never got any emails from Facebook warning me about anything.

In the email telling me my ad manager was disabled, they said, "this decision is final."

I find this very weird that they would not say anything about why this happened.

So the bottom line is: Does anyone have a solution for me?

Thanks a lot guys!

I faced this situation last month. I added my PayPal to them. But when i just added my CC all things reset fine.
Did you attached PayPal and payment option?

ryder553 · 08-05-2011, 11:44 AM

Quote:

Originally Posted by 1GreatCPA

I faced this situation last month. I added my PayPal to them. But when i just added my CC all things reset fine.
Did you attached PayPal and payment option?

I can't do that because I get this error:
http://i.imgur.com/yuSML.png

sith005 · 08-05-2011, 11:58 AM

FB can be a bitch when it comes to this kind of stuff. About 4 months ago they banned a ton of people for advertising certain offers (Flirt and BeNaughty apps). This is a bit different as they are talking about payment activity.

In my experience this happens for a number of reasons (though this could be due to something I've not seen). The biggest reason is their interpretation of your payment source. Meaning, if you have a card you are using that has a name that does not match the name you entered on your account or doesn't match the location/region, they will flag this. This has been the biggest cause of these that I've seen.

Were you using a credit card with a different name (i.e. spouse's card, etc)? You can try to contact them and instead of asking for the reason, explain this situation if this is the case. If that doesn't work you can always setup another account. You'll need to a different IP address, clear the browser cache, cookies, everything, and a new credit card from a different person/name. You could also use virtual credit cards, etc.

Hope this helps, and good luck!

ryder553 · 08-05-2011, 12:18 PM

Quote:

Originally Posted by sith005

FB can be a bitch when it comes to this kind of stuff. About 4 months ago they banned a ton of people for advertising certain offers (Flirt and BeNaughty apps). This is a bit different as they are talking about payment activity.

In my experience this happens for a number of reasons (though this could be due to something I've not seen). The biggest reason is their interpretation of your payment source. Meaning, if you have a card you are using that has a name that does not match the name you entered on your account or doesn't match the location/region, they will flag this. This has been the biggest cause of these that I've seen.

Were you using a credit card with a different name (i.e. spouse's card, etc)? You can try to contact them and instead of asking for the reason, explain this situation if this is the case. If that doesn't work you can always setup another account. You'll need to a different IP address, clear the browser cache, cookies, everything, and a new credit card from a different person/name. You could also use virtual credit cards, etc.

Hope this helps, and good luck!

I was using a profile under my real name, and was using my own credit card to make the payments. My billing location was also the same as where I was logging in. I heard that virtual credit cards don't work on Facebook any longer.

sith005 · 08-05-2011, 12:28 PM

Quote:

Originally Posted by ryder553

I was using a profile under my real name, and was using my own credit card to make the payments. My billing location was also the same as where I was logging in. I heard that virtual credit cards don't work on Facebook any longer.

I think you're right about the VCC route (never did that myself, just remember talking to some fellow FB advertisers who tried them).

Interesting that everything lined up with the names, addresses, etc, that is the case many times but obviously not here. I'll do some digging, but it sounds like creating a new account under a different name might be your best bet. Do you have any family or anyone who'd be willing to let you do this on their account/card?

lironf20 · 08-05-2011, 12:30 PM

that happened to me either. i opened new profile, no friends and nothing ("ad account") and entered my card etc, and opened ad. after less then a day i got this message either. i emailed them, they mssged me back pretty fast and gave them the info they asked, i dont remember what it was but not too much.
thats it.

ryder553 · 08-05-2011, 01:49 PM

Quote:

Originally Posted by lironf20

that happened to me either. i opened new profile, no friends and nothing ("ad account") and entered my card etc, and opened ad. after less then a day i got this message either. i emailed them, they mssged me back pretty fast and gave them the info they asked, i dont remember what it was but not too much.
thats it.

How exactly did you contact them?
I made a new account solely for Ads, and a day later they banned that account for making a "fake account".

I'm truly tired of this. Help me!

jeffrey73 · 08-05-2011, 02:19 PM

I've never had a problem opening a new advertising account with the same CC and name. I have 3 of them.

Facebook must be getting really bad with that stuff these days. They are starting to remind me a lot of Google.

ChrisBa · 08-06-2011, 09:55 PM

Quote:

Originally Posted by ryder553

I was recently banned from Facebook Ads for "Suspicious Payment Activity".
I have no idea how this happened as I was using my real Facebook profile, with all my real information and debit card to fund my account.

I always paid my balance on time and never got any emails from Facebook warning me about anything.

In the email telling me my ad manager was disabled, they said, "this decision is final."

I find this very weird that they would not say anything about why this happened.

So the bottom line is: Does anyone have a solution for me?

Thanks a lot guys!

Are you looking to get your Facebook account back or are you looking for another traffic source?

ryder553 · 08-07-2011, 10:28 AM

Quote:

Originally Posted by ChrisBa

Are you looking to get your Facebook account back or are you looking for another traffic source?

I'm looking to get my Facebook Ads account back. My account isn't banned, I'm just banned from Facebook Ads,

imback · 08-07-2011, 11:41 AM

Yes Facebook is going to be the new Adwords...and by this I mean direct linking and affiliate promotion will soon die.

ryder553 · 08-10-2011, 02:38 PM

Anyone else have an answer for me?

jordanberg2311 · 08-10-2011, 03:45 PM

Yes, they are going to be Nazi
Try talk to them and at the same time try to get another account.

jeffrey73 · 08-10-2011, 05:58 PM

Quote:

Originally Posted by ryder553

Anyone else have an answer for me?

Here's your answer:

Sign up for a new account under a different IP address and email. I'd use another credit card too, or get a new debit card you can load money onto. If that doesn't work, then you'll have to get trickier.

I seriously think that should work though.

ryder553 · 08-11-2011, 01:51 PM

Quote:

Originally Posted by jeffrey73

Here's your answer:

Sign up for a new account under a different IP address and email. I'd use another credit card too, or get a new debit card you can load money onto. If that doesn't work, then you'll have to get trickier.

I seriously think that should work though.

I don't have another debit card, and VCCs don't work on Facebook.
They don;t even respond to my emails!

yukinara · 08-11-2011, 06:53 PM

open a new account, this time use paypal, FB can't track down your debit/credit card though PP system. And if you are serious about it, rent a PO box and try another different address. Right now I have like 4 addresses available and I can switch them whenever I like
also, don't bother to talk to them again, their decision is final, and that's it, nothing else to change.

kyraline · 08-13-2011, 08:35 AM

I read the guidelines and honestly thought I was abiding by them. Apparently not. Yesterday my two ad accounts were disabled. I set up a bunch of ads yesterday to promote a webinar and they were disapproved. At first I couldn't find a way to edit these ads, so in the end I just created one new ad to see if it would go through, and...wham...

The frustrating part is not knowing what my wrongdoing is in the eyes of FB, and consequently I cannot learn or improve upon my experience. If somehow I had already sinned in the eyes of the FB Inquisition, then why in Google's name did they approve my earlier ads in the first place? And if yesterday's ads triggered the ban, well actually it were six variations from one ad, the only difference being the target interest.

At one point I got the same message as the thread starter about "suspicious activity", which keeps me in total darkness too.

So anyway, bummer! I'll have to look into the new IP solution, there's always a way to get a new account I'm sure, but like with the Google slap (still waiting for that one) since I'm not allowed to learn and improve I will probably start worrying about making the same mistakes.

Maybe someone who really knows what he's doing should start a screening service...

kyraline · 08-13-2011, 09:11 AM

... I found this helpful blogpost on how to contact FB

How To Contact Facebook

rhinocl · 08-13-2011, 09:21 AM

Facebook seems to train their people poorly. I ran the same ad in three countries with no problem. The 4th country came back disapproved for 3 different reasons (all invalid:excuses like it's digital delivery so how do we know you gave it to them)

ebusinessireader · 08-13-2011, 09:37 AM

There may be someone tell Facebook that you cheated on him by some evidence.

Just a guess. ^_^!

DrJale · 12-14-2011, 01:18 AM

Your account was not suspended for "Suspicious Payment Activity". Your account was suspended because your ads violated their TOS on several occasions. For some reason when you go to check your ad manager, you receive "suspicious payment activity" error.

I know from my personal experience!

anton89 · 12-31-2011, 12:59 AM

I want to ask how to advertise difacebook way because I was always a facebook account banned, I am using vcc, here is an ad that has a trick to escape advertising facebook

affiliatebrandon · 12-31-2011, 10:57 AM

Quote:

Originally Posted by DrJale

Your account was not suspended for "Suspicious Payment Activity". Your account was suspended because your ads violated their TOS on several occasions. For some reason when you go to check your ad manager, you receive "suspicious payment activity" error.

I know from my personal experience!

Yup! A few days ago, I was banned for violating TOS, and it shows suspicious payment activity, which is definitely not the case.

I wrote a long, courteous email to FB requesting they reinstate my account. I'll keep all posted, but I'm pretty certain, I'll be going the 'alternate' IP/email/PP route.

tomscifi · 01-01-2012, 10:25 PM

Simple. Make new facebook.

08-04-2011, 12:48 PM	#1
ryder553 Active Warrior Join Date: Dec 2010 Posts: 61 Thanks: 0 Thanked 3 Times in 3 Posts	Banned from Facebook Ads: Need help! I was recently banned from Facebook Ads for "Suspicious Payment Activity". I have no idea how this happened as I was using my real Facebook profile, with all my real information and debit card to fund my account. I always paid my balance on time and never got any emails from Facebook warning me about anything. In the email telling me my ad manager was disabled, they said, "this decision is final." I find this very weird that they would not say anything about why this happened. So the bottom line is: Does anyone have a solution for me? Thanks a lot guys!

08-05-2011, 12:12 AM	#2
ryder553 Active Warrior Join Date: Dec 2010 Posts: 61 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Banned from Facebook Ads: Need help! Does anyone have a solution for me?

08-05-2011, 12:40 AM	#3
aminur Cpa Mastermind War Room Member Join Date: Sep 2010 Location: United Kingdom Posts: 707 Thanks: 46 Thanked 134 Times in 96 Posts Social Networking Contact Info	Re: Banned from Facebook Ads: Need help! hey did you contact facebook advertising team about it. if you ask them, they should be able to tell you why the banned your account. This is the first time i heard some one getting banned from facebook ads.
	* Free WSO-- 3 Days Kick-ASS Facebook Bootcamp *

08-05-2011, 12:46 AM	#4
andybeveridge Advanced Warrior War Room Member Join Date: May 2009 Location: Pyrenees Posts: 566 Blog Entries: 1 Thanks: 394 Thanked 344 Times in 107 Posts Social Networking Contact Info	Re: Banned from Facebook Ads: Need help! I have heard of others. I think one person did manage to resolve the situation by talking to a support desk. If it happens on Google forget it.
	How to build a 1000 subscriber list within 30 days or less! List Building mania 10 free videos

08-05-2011, 12:53 AM	#6
Peter Gehr The IM Profit War Room Member Join Date: Feb 2011 Posts: 373 Thanks: 124 Thanked 119 Times in 71 Posts Social Networking	Re: Banned from Facebook Ads: Need help! You need to be proactive about it and communicate with them diplomatically. If you explain your view and situation as per what you've mentioned in your post, then I'm sure there would be opportunity for a reevaluation of their current decision. Communication without malice will work for you, and keeping a level head and a polite tone will win you points. I'm not talking about crawling and begging, but it always pays to tread very carefully and take the lower seat when presenting this sort of situation. Just a few thoughts. Good luck!
	[FREE] You Can Discover How to Comply with Google to Make Sure You Rank Well in 2011! [FREE] You Can Generate Tons of Traffic Using StumbleUpon--Most People Don't Know This Stuff!

08-05-2011, 11:58 AM	#10
sith005 HyperActive Warrior War Room Member Join Date: Sep 2009 Location: Silicon Valley Posts: 212 Thanks: 34 Thanked 109 Times in 73 Posts	Re: Banned from Facebook Ads: Need help! FB can be a bitch when it comes to this kind of stuff. About 4 months ago they banned a ton of people for advertising certain offers (Flirt and BeNaughty apps). This is a bit different as they are talking about payment activity. In my experience this happens for a number of reasons (though this could be due to something I've not seen). The biggest reason is their interpretation of your payment source. Meaning, if you have a card you are using that has a name that does not match the name you entered on your account or doesn't match the location/region, they will flag this. This has been the biggest cause of these that I've seen. Were you using a credit card with a different name (i.e. spouse's card, etc)? You can try to contact them and instead of asking for the reason, explain this situation if this is the case. If that doesn't work you can always setup another account. You'll need to a different IP address, clear the browser cache, cookies, everything, and a new credit card from a different person/name. You could also use virtual credit cards, etc. Hope this helps, and good luck!
	PPC-Coach Helped Me Become PROFITIBLE Find Out How Here!

08-05-2011, 12:30 PM	#13
lironf20 Warrior Member Join Date: Oct 2010 Posts: 8 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Banned from Facebook Ads: Need help! that happened to me either. i opened new profile, no friends and nothing ("ad account") and entered my card etc, and opened ad. after less then a day i got this message either. i emailed them, they mssged me back pretty fast and gave them the info they asked, i dont remember what it was but not too much. thats it.

08-05-2011, 02:19 PM	#15
jeffrey73 AdCopyAssault.com War Room Member Join Date: Apr 2010 Location: USA Posts: 2,073 Thanks: 1,249 Thanked 450 Times in 374 Posts	Re: Banned from Facebook Ads: Need help! I've never had a problem opening a new advertising account with the same CC and name. I have 3 of them. Facebook must be getting really bad with that stuff these days. They are starting to remind me a lot of Google.
	[ RAVING TOP CPA WARRIOR REVIEWS!] - STUPID SIMPLE AD-WRITING AND RESEARCH TECHNIQUES USED BY WARRIORS EARNING $200-1k PER DAY! SEE WHAT "KENSTER" AND MIKE MORGAN ARE SAYING ABOUT AD-COPY ASSAULT NOW!

08-07-2011, 11:41 AM	#18
imback Senior Warrior Member War Room Member Join Date: Jun 2009 Location: United States Posts: 1,429 Thanks: 129 Thanked 279 Times in 199 Posts	Re: Banned from Facebook Ads: Need help! Yes Facebook is going to be the new Adwords...and by this I mean direct linking and affiliate promotion will soon die.
	Did I Help You? Click Here and give me +K Please! (It's Free) Follow Me On Twitter! www.chadluckie.com

08-10-2011, 02:38 PM	#19
ryder553 Active Warrior Join Date: Dec 2010 Posts: 61 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Banned from Facebook Ads: Need help! Anyone else have an answer for me?

08-10-2011, 03:45 PM	#20
jordanberg2311 Advanced Warrior Join Date: May 2010 Posts: 588 Thanks: 3 Thanked 82 Times in 67 Posts	Re: Banned from Facebook Ads: Need help! Yes, they are going to be Nazi Try talk to them and at the same time try to get another account.

08-11-2011, 06:53 PM	#23
yukinara HyperActive Warrior Join Date: May 2009 Posts: 194 Thanks: 0 Thanked 40 Times in 26 Posts	Re: Banned from Facebook Ads: Need help! open a new account, this time use paypal, FB can't track down your debit/credit card though PP system. And if you are serious about it, rent a PO box and try another different address. Right now I have like 4 addresses available and I can switch them whenever I like also, don't bother to talk to them again, their decision is final, and that's it, nothing else to change.
	Only by helping your fellow businessman, you can finally achieve true success

08-13-2011, 08:35 AM	#24
kyraline HyperActive Warrior Join Date: Jun 2009 Location: Cancun, Mexico Posts: 134 Thanks: 27 Thanked 31 Times in 27 Posts Social Networking Contact Info	Re: Banned from Facebook Ads: Need help! I read the guidelines and honestly thought I was abiding by them. Apparently not. Yesterday my two ad accounts were disabled. I set up a bunch of ads yesterday to promote a webinar and they were disapproved. At first I couldn't find a way to edit these ads, so in the end I just created one new ad to see if it would go through, and...wham... The frustrating part is not knowing what my wrongdoing is in the eyes of FB, and consequently I cannot learn or improve upon my experience. If somehow I had already sinned in the eyes of the FB Inquisition, then why in Google's name did they approve my earlier ads in the first place? And if yesterday's ads triggered the ban, well actually it were six variations from one ad, the only difference being the target interest. At one point I got the same message as the thread starter about "suspicious activity", which keeps me in total darkness too. So anyway, bummer! I'll have to look into the new IP solution, there's always a way to get a new account I'm sure, but like with the Google slap (still waiting for that one) since I'm not allowed to learn and improve I will probably start worrying about making the same mistakes. Maybe someone who really knows what he's doing should start a screening service...
	Johanna ______________________________________ Learn to speak Spanish software

08-13-2011, 09:11 AM	#25
kyraline HyperActive Warrior Join Date: Jun 2009 Location: Cancun, Mexico Posts: 134 Thanks: 27 Thanked 31 Times in 27 Posts Social Networking Contact Info	Re: Banned from Facebook Ads: Need help! ... I found this helpful blogpost on how to contact FB How To Contact Facebook
	Johanna ______________________________________ Learn to speak Spanish software

08-13-2011, 09:21 AM	#26
rhinocl HyperActive Warrior War Room Member Join Date: Nov 2009 Posts: 384 Thanks: 50 Thanked 41 Times in 38 Posts	Re: Banned from Facebook Ads: Need help! Facebook seems to train their people poorly. I ran the same ad in three countries with no problem. The 4th country came back disapproved for 3 different reasons (all invalid:excuses like it's digital delivery so how do we know you gave it to them)
	lower your credit card payments http://businessshortsales.com commercial short sale cheap search engine optimization

08-13-2011, 09:37 AM	#27
ebusinessireader Do not try to find me. Join Date: Jul 2011 Posts: 65 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Banned from Facebook Ads: Need help! There may be someone tell Facebook that you cheated on him by some evidence. Just a guess. ^_^!
	Captain Jack Sparrow Really (>"<) I know why you like watching pornography. eBusinessiReader.com

12-14-2011, 01:18 AM	#28
DrJale Active Warrior War Room Member Join Date: Sep 2006 Location: Planet Earth Posts: 73 Thanks: 19 Thanked 9 Times in 9 Posts Social Networking	Re: Banned from Facebook Ads: Need help! Your account was not suspended for "Suspicious Payment Activity". Your account was suspended because your ads violated their TOS on several occasions. For some reason when you go to check your ad manager, you receive "suspicious payment activity" error. I know from my personal experience!
	Solve ALL Your Traffic Problems

12-31-2011, 12:59 AM	#29
anton89 Warrior Member Join Date: Dec 2010 Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Banned from Facebook Ads: Need help! I want to ask how to advertise difacebook way because I was always a facebook account banned, I am using vcc, here is an ad that has a trick to escape advertising facebook

01-01-2012, 10:25 PM	#31
tomscifi Warrior Member Join Date: Aug 2011 Posts: 14 Thanks: 0 Thanked 4 Times in 4 Posts	Re: Banned from Facebook Ads: Need help! Simple. Make new facebook.