Adwords account suspended.

[zorikarineva]

They just send an email : Sorry Suspended. No warnings , no explanations why ? No contact number.

Google is negative in my eyes in terms of customer services. Some forum and that is it. The fact that people build businesses on their services seems irrelevant to them when they act like this.

Sure this is not Microsoft , the business model is different on the Internet. But that kind of behavior treats as nobodies.

Google dont care what and how much you did. Just Ban !! . Go research and cry , maybe it will suit us to let you back on.

What a business model !

My personal business models are based on different values I believe. Hopefully they are not fictious.

[Matt Poc]

That is why it is so important to not use just one strategy. You have to diversify in many ways.

But, you can still create another account (use another computer, another nework or IP hider software, different name, adress), just make sure why your account was suspended and do not do it again

[jiantastic]

you can write to them. often times they will give you a second chance. I use multiple VPS so I never have a problem. one gets banned, I'll just open another one.

[jayshankard]

I had two of my adwords accounts suspended a month ago, One had $78 and other had $83 ad credits. I only received one email some time ago, but I stopped using those accounts some months back. Not a problem for me, but they should have been more clear in their approach. Suddenly they have started suspending accounts on various grounds. I tried to contact them through their (link for help was given in suspended accounts) help sections but only recieved an automated reply. They never responded. Not a good business idea.

[hashif16]

These are irritating, banning without reason..

[Jill Carpenter]

Originally Posted by zorikarineva

The fact that people build businesses on their services seems irrelevant to them when they act like this.

Maybe people should not build their business on their service then - or expect to have them carry the majority of the weight.

There are other search engines with advertising.

[tryinhere]

Originally Posted by zorikarineva

They just send an email : Sorry Suspended. No warnings , no explanations why ? No contact number..

there should be a respond to this email option on the bottom of the email if you think the suspension is in error.

the email should also explain in some small way or give a clue as to the reason.

cheers

[Rob Marr]

I had my account suspended also because they weren't happy with my DELETED campaigns and DELETED adwords a while ago. Why would Google check my campaigns if they were deleted 6-8 months ago and suspend me for not following their rules.

Anyway you can always try to create new campaigns or ads and get them to check it if they can give you a second chance.

[zorikarineva]

Originally Posted by Rob Marr

I had my account suspended also because they weren't happy with my DELETED campaigns and DELETED adwords a while ago. Why would Google check my campaigns if they were deleted 6-8 months ago and suspend me for not following their rules.

.

( off topic ) That makes me think ... how many people on google are reading my private thoughts and ideas stored on Google Docs. Aaaa heck it ...

[zorikarineva]

Originally Posted by Jill Carpenter

Maybe people should not build their business on their service then - or expect to have them carry the majority of the weight.

There are other search engines with advertising.

And I am going to start using them ! Microsfot's monopoly came with various support options. These Googlers have built a company with even almost no contact numbers.

Company is a mirror of its top management. Those couples of techies up in the highest office sure know how to create software , but they are no match for the support culture Microsoft created...

So yee , I will look into Bing for the first time ...

[John Hocking]

Depending on your violation you can often get you account reinstated if you can ever get ahold of a live person and find out what the actual problem is.

You also might want to look through this tread about getting reinstated
How To Get Reinstated After Being Banned from Google AdWords - AdWords Help

I think the majority of bans these day are automated. I have even heard of people getting banned for long ago delete campaigns triggering a violation

[Chris The Traffic Blogger]

I called and they said that they would look into reinstating me, but no word yet. I feel your pain and that's why you diversify!

[zorikarineva]

I AM FURIOUS. My account is suspended because there is an ad link to panicaway.com which I assume was an affiliate link that was set up 2 years ago. This ad link HAS BEEN PAUSED SINCE , HAS NO CLICKS , HAS NO IMPRESSIONS , I DONT EVEN REMEMBER THAT IT WAS SET UP. I was testing stuff.

Stephanie and her three colleagues at the Adwords Call line are saying that because of this link and that site that I am allegedly promoting I am banned.

HERE IS WHERE I GET FURIOUS. Stephanie is telling me ( AGAIN AND AGAIN AND AGAIN AND AGAIN ) that the only way I can reinstate my account is to change the policies , services of the destination site which is panicaway.com .

I tell her THIS IS NOT MY WEBSITE , I HAVE NO CONTROL OVER IT. She repeats the same thing ( AGAIN AND AGAIN AND AGAIN ) that I have to change the site. ( I called three times and had the exact same conversation with three different Stephaniees )

Here I started shouting.

I am asking her if she is an idiot ? If she is following a script if I can talk to a manager ? I ask her as a person , If she understands that what she asking me to do is impossible? he is telling me that in order to resume my account I have to perform something which is impossible to do in practice ? ( Change the practices of somebody else's website ) She calmly repeats that I have to change the website.

I am asking her ( almost shouting ):

Are you stupid ?
Are you a robot that follows a script ?
Is this racial hate ?
Are you really that lazy to consider a situation which clearly is not meant to be caught by your policies script ?
Is there a manager who may be able to understand the situation ?

Blunt Silence.

What a bitch.

It all ended with *** *** *****.

[KristofVanoverbeek]

Don't stop, keep trying to contact them and demand an explanation!



Kristof

[askloz]

well, thats one way to get ignored, your adsense / adwords id has now been recorded, your rude tongue has been notified under your profile (do not reinstate due to being disrespectful)

say good by to your chances now to get your account back...

what you should of done, is said... "ok, thanks for your help... I guess I will remove the ads from this site and I'll pop back in a few months and create a better site that I HAVE CONTROL OVER! - Thanks for your time, its appreciated"

and you could of gone back and had your account reinstated

c'est la vie

BTW, if you're American, why not apply for Yahoo publisher ads or MSN Ads beta

[Hortensia]

There is no reason to get upset. Some people like you and others hate you for one and the same thing.

So what?

Don't depend on adsense or adwords. There are many alternatives.

Sure...Google is convenient, but nobody needs Big G neither to get traffic, nor to sell advertising.

So what's the problem?

[zorikarineva]

The only thing to fear is fear itself.

You let people step on you and you wont see sunshine ever.

We and they are just animals.

You maintain the status quo and you will be turned into or keep treated like a robot.

You have to promote freesay blogs and forums otherwise the media will close your eyes.

You have to take action. The media view is that Google is this entrepreneurial company supporting small business over the world. When in reality, a small entrepreneur can get shut up because of coder who wrote ineffective software ,a support "unprofessional" who treat small business callers like they are nothing and the fact that the entrepreneur does not have 5000 USD a month in adwords.

After hours of googling I found phone numbers most of which go to voicemail. There were 2 options. If you have below 5000 USD for monthly in adwords then press 1 , if you have more than 5000 usd monthly in adwords press two.

I guess if I had the ability to press 2 my case would be resolved by now.

But I do not call this supporting and helping small businesses.

[Rovi]

People do get reinstated. Sounds like persistence can pay off, but a lot depends on whether the offending page/site is in your control. I had a fairly long email exchange with a couple of Google people after getting autoreplies a few times, and feel I could have got reinstated if I could have changed all the destinations to comply.

I saw a post from someone who tried again every 6 months and eventually got back.

I had some ads going to crap affiliate landing pages from when I didn't know a thing and was just trying things out. I deleted them maybe 2 years before the account got suspended.

Oh well, Google might be big but they are not likely forever, and there's other ways to skin the marketing cat.

[Josh MacDonald]

Yeah agree with the OP. It's strange how companies like this end up number 1 eh?

[hyips]

It happen to me once. I write to them, and explain for several mail. Finally they solve this problem.

[tryinhere]

Originally Posted by zorikarineva

I AM FURIOUS. My account is suspended because there is an ad link to panicaway.com which I assume was an affiliate link that was set up 2 years ago. This ad link HAS BEEN PAUSED SINCE , HAS NO CLICKS , HAS NO IMPRESSIONS , I DONT EVEN REMEMBER THAT IT WAS SET UP. I was testing stuff.

Stephanie and her three colleagues at the Adwords Call line are saying that because of this link and that site that I am allegedly promoting I am banned.

HERE IS WHERE I GET FURIOUS. Stephanie is telling me ( AGAIN AND AGAIN AND AGAIN AND AGAIN ) that the only way I can reinstate my account is to change the policies , services of the destination site which is panicaway.com .

I tell her THIS IS NOT MY WEBSITE , I HAVE NO CONTROL OVER IT. She repeats the same thing ( AGAIN AND AGAIN AND AGAIN ) that I have to change the site. ( I called three times and had the exact same conversation with three different Stephaniees )

OK what is happening here is first, to unravel the system, from every bit of evidence, there is a black book on URLs per say, and if a URL is added to the black book listing and if you have ever in any way advertised or promoted with that URL, the system finds you and slam dunks you.

this is why many sites say i advertised that 2 years ago, or i was only testing, in addition adwords treats a paused campaign as an active campaign and in that a such if an count has been paused for years it makes no difference if there is a match

from that it shows g's system can not operate or look at last activity or work out if its been years since the ad was run.

school is out if the ad is deleted if the match would pick up ? but probably does.

next and very very important is exactly what you write and that is if you promote an affiliate site with a direct link in any way you are asking to be banned for life.

for the simple reason that in most cases you can not go to the site in question and repair it to suit googles terms, this is through direct linking.

to be very clear the problem is not the direct link as thats fine its the crap arse site that you can not fix that is the problem

so people are better of building their own sites if running affiliate and running links from there so if the site is banned it yours and you can repair it.

if you do run a direct affiliate link be very sure it is a high quality site.

this also illustrates very much so that G does not know it is an affiliate link in their eyes, all G looks at is the destination of that link, this has been shown many times now where people do not understand that you can not change it, they simply do not see you as an affiliate they just see where it lands.

in your case / the op you really really need to keep your cool, cutting the I'm pizzeled as much as it this is super frustrating will not help much, you need to stay cool and work through this explaining that you do not have access to the site, it was many years ago and rady rady, and given some understanding you may get your account back, stay pro active but polite and seek to speak with a manager if possible.

[zorikarineva]

Got The following Email



How do you explain these people that I do not own this website ? And there has been no actual ad linking to this site as the ad has never been ran ?


They did not send me warnings and cannot demand something like this from a client.


If you know a lawyer that can look into this please pass them this thread !



............



Thanks for your email about reactivating your account. As you know that your account has been suspended due to one or more serious violations of our Advertising Policies, specifically related to Landing Page and Site Policies.

Although Google regularly warns advertisers whose accounts may be in violation of our policies, we reserve the right to suspend accounts without warning in cases where the behaviour is considered an egregious violation. The suspension action is related to sites that have been advertised through your account.

- The site 'panicaway.com' has been flagged for unacceptable business practices and was consequently disabled. In response to multiple complaints received from users and publishers about this category of ads, it's Google's policy to not accept ads that make inaccurate or misleading claims regarding the product being promoted. Read more about this specific policy at: Misleading and inaccurate claims - AdWords Help. You can visit this link to know more about the changes you should make to your site.

Because our landing page and site policy reviews are conducted at the site-level, deleting or pausing your keywords, ad groups, campaigns, or ads won't automatically re-enable your site, nor remove the violation history from your account as the site itself is still in violation. Changes need to be made to the violating site, so that it complies with our policies again. Only then can we revoke the suspension.

Please note that we routinely review our advertisers’ landing pages as part of our commitment to making the AdWords experience safe and effective for our users and our advertisers. If we find that an advertiser has submitted a landing page that egregiously violates our Advertising Policies on Landing Page and Site Policies, we reserve the right to take immediate account-level action.

As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or disable ad campaigns when deemed necessary. To view our Terms and Conditions, please visithttps://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation in this matter and thank you for your understanding.

Sincerely,

Vartika
The Google AdWords UK and Ireland team

[pankaj.sea]

Huh!
Asking them about suspended account is like talking with stones!! They never responds in good way even they never refunds the amount still there in ur account. I have two suspended account and lost so many Rupees there!!

[tryinhere]

Originally Posted by zorikarineva

Got The following Email

How do you explain these people that I do not own this website ? And there has been no actual ad linking to this site as the ad has never been ran ?

you need to re send another letter explaining its not your site, but because i am guessing you used a direct link to promote this then that makes it a little hard to fix.

how ever if your saying it never ran then it really must be open to debate in some way. the way you get this information is that all ads / keys are recorded with the campaign so go and grab that data a this will show no impressions next to those keywords.

given that information it makes it tough to say it was being promoted, but i am not google.

[zorikarineva]

Originally Posted by tryinhere

you need to re send another letter explaining its not your site, but because i am guessing you used a direct link to promote this then that makes it a little hard to fix.

how ever if your saying it never ran then it really must be open to debate in some way. the way you get this information is that all ads / keys are recorded with the campaign so go and grab that data a this will show no impressions next to those keywords.

given that information it makes it tough to say it was being promoted, but i am not google.

The ad is inactive, and their system and themselves know it.

I am looking for a lawyer for this. This is illegal treatment and they cannot act like this. This is stopping my business from running until I change to different advertisers. Anyone with legal base wanting to get into this message me.

I will not leave like this. I will write a case on what happened and will email to BLOGS , SITES , CNN , MICROSOFT , YAHOO , ANYWHERE !

[garyisonline]

This is what happens with big companies (with shareholders) who expand beyond their ability to provide service.

There are always going to be users and abusers of any service. But when you reach a point to where you hide your phone numbers, emails etc. and don't give explanations for punitive actions -- it makes it impossible to work with them. HOWEVER ...

As you can see by several of the comments even the abused people will crawl over broken glass and through burning buildings to work with them any way any how. So why the flippagarchaloid ~SHOULD~ they care?

Another one who acts in similar Error-o-gance is a ginormous company that starts with Face and ends with Book. Ever had to get something "fixed" with them? pppffffffbbbbbssssss.

[simonbuzz]

Dont worry get another one...and start working...

[xxxJamesxxx]

The ad is inactive, and their system and themselves know it.

I am looking for a lawyer for this. This is illegal treatment and they cannot act like this. This is stopping my business from running until I change to different advertisers. Anyone with legal base wanting to get into this message me.

I will not leave like this. I will write a case on what happened and will email to BLOGS , SITES , CNN , MICROSOFT , YAHOO , ANYWHERE !

Y'know that little box you ticked when you first created your account with Adwords?

Think it's called Terms Of Services or something. Well anyway, you basically gave Google permission to shut you down whenever they please. So getting lawyers is gonna be a waste of your time.

James

[zorikarineva]

Originally Posted by simonbuzz

Dont worry get another one...and start working...

If you create another Adwords and advertise to domains that were listed in that first google account that was suspended , they say in their terms , their system would still look for references to the sites that were being linked to on the suspended account .. so creating new account may lead top banning again. Me thinks.

On another note somebody said , start over don't repeat the same mistake ? So I should start over the site on a new domain and again try to follow all the guidelines from google ? I think I saw where that led to. Or perhaps I should pick up religion and start praying daily ? Yeah right.

When life treats you like this , you only get stronger.

[zorikarineva]

Below is an email from them , and then in the beginning is my reply.






Hello,

First of all you say that three is an ad to Panic Away - How to Stop Panic Attacks and General Anxiety Fast with 196 clicks and 68,694 impressions and you say all parties have access to the same interface !? According to my Adwords interface this ad has no clicks or impressions. Zero. Nada. So that doesn’t quite confirm your saying that all parties have access to the same interface. What games are you playing ?

Second , lets assume that it indeed had 196 clicks in the period May 19, 2009 till Aug 24, 2009. I do not deny creating this ad however this ad was created roughly at the same time when the Adwords account was created and therefore this ad was one of the very first ads I made to test how adwords works. Since this instance of possible running of this ad it hasn’t run for more than 2 years. It was meant for a short test , not to break your policies.

Your main accusation against me is that I have repeatedly violated your policy and kept promoting Panic Away - How to Stop Panic Attacks and General Anxiety Fast . In reality I have not actively promoted this site, the promotion had happened ( according to your information ) one time in an interval of 30 days , two years ago. After this time , this ad has never ran therefore it has been no repetitive promotion of the website. In addition at the time of promotion, 2 years ago , I have received no policy violation warnings whatsoever therefore at the time of promotion Google had implicitly agreed to run this ad by not actually stopping it or warning me to stop it. At the time of "promotion" the ad rules might have been different anyway and the site may have been in complete compliance with the Google policy at the time. At the current Google policy, and beginning from a two year period back this ad has not run and has been no active promotion of it and has been no repetitive violations of your policy.

The only reason the ad definition is still present on my Adwords account is that I haven’t bothered to remove it from there.

In legal sense your silence of over 2 years is a legal consent that there had been no policy issues for that period. In court 2 years of silence will mean t that you have silently agreed to this small period of promotion. In every case your main argument that I have repeatedly promoted the web site is wrong.

Your mentioning of another ad in the loose weight campaign is the exact same case as panicaway. : Created for test and ran shortly over 30 days , inactive 2 years ago , no warning at the time , although these ads may have been indeed in violation with terms , that was certainly unintentional and this practice was cancelled shortly after start.

Now the interesting part of your commen is t :"Also please note that according to the terms and conditions, Google reserves the right to refuse ads or disable ad campaigns when deemed necessary ". This implies that you are smoking me with the above "fictions" problem

Your inability to answer the questions above lead me to think there might be a higher reason and this is to target me or the only site that is currently being advertised under the adwords account in question at discusno.com with no ads violating any rules. If this is high-level campaign against me , please forward the following to the persons who have requested you to action against me. In the other case if this is a simple misunderstanding also send the following to a manager and explain to them it before replying to me next time. In either case you better send me the real reason why you are doing this to avoid the following.

Only reason I am working to get back my account is that Google is monopolist with 80 % market share in the country where the site mentioned is being advertised. You cannot treat small business like total crap and shut down businesses with such practices exploiting your position. If not resolved ASAP , this case of unfair account suspension and monopoly abuse will be published and presented to the Fair Competition agency in the EU , The case will explain the abuse of monopolistic power that is going on and small business mistreat.

I don't care how much money you have there are other people with money in the EU which will be interested to publicize this.

You are repeatedly unable to consider and understand the case and if this is indeed a high-level attack on me or my business, I understand you will not change your mind. Full publishing of the matter with lawyers and the EU Commision will follow. Be wary of the connections you have no matter how high. When things get out in the open friends change.


If this is a simple case of simple bureaucratic client mistreatment , rest assured that this time this client will speak out about what is kind of practices Google is employing.

If there is another reason which you are hiding from me , consider letting me know. I might be willing to perform necessary ajustments.

I have to add that it is not my intention to brake google policies with the current ads and you have not said anything about the current active ads.

Please forward this email to your legal department or manager. Staff support workers have no ability to resolve such case , and they do not have understanding that what implications can Goolge have for such treatment.



Thanks , S..


-----Original Message-----
From: AdWords Support [mailto:adwords-uk@google.com]
Sent: Monday, May 02, 2011 4:05 PM
To: Ron Davis
Cc: adwords-support@gmai.com
Subject: Re: [#797789327] Cancel/reactivate my account

Hello S,

Before I go into the details of your account and answer your questions, please understand that all our colleagues are equipped with the same resources and information when helping our advertisers. Our managers also have access to the same information, however, they do not handle email queries.

I have checked your account and found that your account is suspended as it is promoting the site Panic Away - How to Stop Panic Attacks and General Anxiety Fast which is violating our policies of landing page and hence has been disabled.

I also found that your ad in the campaign 'Panic' has been promoting this site since May 19, 2009 till Aug 24, 2009 and accrued 196 clicks and
68,694 impressions during the time.

I also found that there is an ad in the campaign 'loose weight' which has display URL Military-Weight-Loss.Info but leads to the site Combat The Fat | Fat Loss Tips | Weight Loss Exercise Program which also violates our policy of 'misleading and inaccurate claims.

Please understand that when you promote a site by your ads that is recorded and remains in the account history and suspension decision is taken based on all the data in your account, also please note that this decision is not taken lightly.When an advertiser advertises for the site he or she is responsible for the site and when an account is suspended it can be reinstated only when the disabled sites are made policy compliant.

Also please note that according to the terms and conditions, Google reserves the right to refuse ads or disable ad campaigns when deemed necessary.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.co.uk/select/tsandcsfinder.

To learn more about AdWords policies, including our suspension policies, you can review our advertising policies at AdWords Help.

We appreciate your cooperation and Please feel free to write back for further assistance.

Sincerely,

Naganjani
The Google AdWords UK and Ireland team

----------------
To access your AdWords account, please log in at https://adwords.google.com

[cbrander]

Same thing happened to me. I understand the name, address, IP and Credit card, but why a different computer?

[zorikarineva]

Originally Posted by cbrander

Same thing happened to me. I understand the name, address, IP and Credit card, but why a different computer

You mean if you opening new account ? Problem is they mark your sites anyways so what happens to these existing legit domains , what about all effort put in them so far ?

I have prepped a complaint and sending it places. Anyone in this situation and feeling hopeless may message me, we may form some sort joint effort to get back what we were taken.

[Moneyerr]

Ad words account only suspended if you have not follow the rules or done something wrong.

[gefflong]

Originally Posted by Moneyerr

Ad words account only suspended if you have not follow the rules or done something wrong.

Absolutely not true! My account just got permanently suspended because google doesn't like 3 of the sites I promoted 5 years ago. The sites were ok until a few months ago, Google decided they didn't like them and anyone that ran an ad for them was suspended.

[linxye]

Wow! What a story! I've heard that Google suspended and banned many adwords accounts lately but It is the first time that I can heard a real person actually talking about all the struggles. I feel your pain... I would keep that in mind and avoid putting all my eggs and the same basket. Like the others before me, I suggest you get a new account and start fresh. I understand that you put a lot of efforts in this but this sad situation can be the beginning of a new frest start for you.

Maybe you lost a lot but you can do it again with your knowledge and courage...That, they cannot take that from you!
Go ahead, YOU CAN DO IT!!!!

[Kate Campbell]

Originally Posted by gefflong

Absolutely not true! My account just got permanently suspended because google doesn't like 3 of the sites I promoted 5 years ago. The sites were ok until a few months ago, Google decided they didn't like them and anyone that ran an ad for them was suspended.

the Same happened to me. But I called them and expained all after one hour.

[gefflong]

Originally Posted by Kate Campbell

the Same happened to me. But I called them and expained all after one hour.

I've had about 5 hours worth of conversations with google adwords support. It is always the same... They talk in circles and offer no real help. Really, they just don't care.

[SEOpsychic]

adsense sucks for so many reasons:
i have had 2 accounts suspended in 1 month!! no reason. no warning just ban! my site exness forex is about forex. when you check my site, on the left pane is "advertisement" which is now empty...that was where the google ads were. now it's gone for no reason lol.

[jhnbrwn]

Google adsense, that is amazingly sensible and curious. It may kick off anyone without referring to any particular reasons, sounds awkward, but its the reality.

[Prady N]

Originally Posted by zorikarineva

They just send an email : Sorry Suspended. No warnings , no explanations why ? No contact number.

Google is negative in my eyes in terms of customer services. Some forum and that is it. The fact that people build businesses on their services seems irrelevant to them when they act like this.

Sure this is not Microsoft , the business model is different on the Internet. But that kind of behavior treats as nobodies.

Google dont care what and how much you did. Just Ban !! . Go research and cry , maybe it will suit us to let you back on.

What a business model !

My personal business models are based on different values I believe. Hopefully they are not fictious.

If you can modify website which is in violation & its landing page violation then you have bright chances that your account will get reinstated. You can email them that I will change my website according to your rules & then change your website accordingly.
I have done it twice & got great support from them. I hope you will get the same response from them. Don't lose hope. all the best

[dagaul101]

The larger a company gets on the net, the more it wields its power, you can always appeal, hopefully you might speak to a real human and not an auto message