Call Recording

Xebekn · 08-02-2011, 03:06 PM

I'm a lead generator trying to record the incoming calls for a client of mine. Our contract runs where I charge him for every call to a certain telephone number (routed). I do not charge him for calls from telemarketers, wrong numbers etc.

Our agreement is as such:

I charge him for every call and when a call comes in that isn't a lead gen call (telemarketers, wrong numbers as stated above) he logs the time and number and then reports them to me at the end of the week. I need a recording system to record these phone calls (needs to be in compliance with state and federal call recording laws) so that I can play the back the calls he logged to make sure they are, indeed, calls I should not charge him for. Also, he uses a cell phone.

I have only been able to find one company that offers a product like this: recordiapro. Compare Products; Call Recording from RecordiaPro

They charge around 20 cents per minute which, for me, is too much. Does anyone else know of another company that offers a similar product?

timpears · 08-02-2011, 03:14 PM

I bought a device that I could record my calls and it cost me less than $100. I plugged it into my phone line and could turn it on or off depending if I needed it. I don't use it any more and can't remember what it is called.

But I did find this one with a little research at about the same price. Best Call Recorder $89! Risk Free, Overnight Shipping!
Be advised that Windows Media Player will pop up to give you some details on their product.

Hope this helps.

Xebekn · 08-02-2011, 04:42 PM

I really need software instead of hardware. I'm in the type of business that passing out hardware to all my customers who I need to record their phone calls isn't viable.

I appreciate the suggestion though. If I am looking for hardware in the future (which is a definite possibility) I will make sure to revisit that product.

Any other suggestions?

Xebekn · 08-03-2011, 09:03 AM

Bump bump...

AJK2011 · 08-05-2011, 12:12 PM

Take a look at Call Trunk. I downloaded their free iPhone app to use when I have a need to record business calls & it works great. Their website says they work on ANY phone, so it might be worth checking out.

auradev · 08-05-2011, 01:14 PM

I use hostednumbers.com

dburk · 08-05-2011, 02:56 PM

Hi Xebekn,

What you need is a phone switch, they are expensive. You may want to look for a hosted phone switch service. Do a search for "hosted pbx providers", you should find many options available.

Xebekn · 08-08-2011, 09:48 AM

Thanks for the information. I really appreciate it. Anyone else have any other suggestions?

Xebekn · 08-08-2011, 10:13 AM

Quote:

Originally Posted by auradev

I use hostednumbers.com

I want to extended some thanks your way. I was going to work with recordiapro.com because they were the only service I could find. They were going to charge me $300 a month for 1000 minutes, a local number and call recording. Hostednumbers charged me $8.95 for the same thing.

Auradev, you da man.

Asad Moeen · 08-08-2011, 10:15 AM

Why would you even need to record calls?

Just offer a simple service, that would be better.

08-02-2011, 03:06 PM	#1
Xebekn Active Warrior Join Date: May 2011 Posts: 79 Thanks: 6 Thanked 4 Times in 3 Posts	Call Recording I'm a lead generator trying to record the incoming calls for a client of mine. Our contract runs where I charge him for every call to a certain telephone number (routed). I do not charge him for calls from telemarketers, wrong numbers etc. Our agreement is as such: I charge him for every call and when a call comes in that isn't a lead gen call (telemarketers, wrong numbers as stated above) he logs the time and number and then reports them to me at the end of the week. I need a recording system to record these phone calls (needs to be in compliance with state and federal call recording laws) so that I can play the back the calls he logged to make sure they are, indeed, calls I should not charge him for. Also, he uses a cell phone. I have only been able to find one company that offers a product like this: recordiapro. Compare Products; Call Recording from RecordiaPro They charge around 20 cents per minute which, for me, is too much. Does anyone else know of another company that offers a similar product?

08-02-2011, 03:14 PM	#2
timpears Senior Warrior Member War Room Member Join Date: Jul 2008 Location: Vancouver, WA, USA. Posts: 3,500 Thanks: 327 Thanked 584 Times in 408 Posts	Re: Call Recording I bought a device that I could record my calls and it cost me less than $100. I plugged it into my phone line and could turn it on or off depending if I needed it. I don't use it any more and can't remember what it is called. But I did find this one with a little research at about the same price. Best Call Recorder $89! Risk Free, Overnight Shipping! Be advised that Windows Media Player will pop up to give you some details on their product. Hope this helps.
	Tim Pears

08-02-2011, 04:42 PM	#3
Xebekn Active Warrior Join Date: May 2011 Posts: 79 Thanks: 6 Thanked 4 Times in 3 Posts	Re: Call Recording I really need software instead of hardware. I'm in the type of business that passing out hardware to all my customers who I need to record their phone calls isn't viable. I appreciate the suggestion though. If I am looking for hardware in the future (which is a definite possibility) I will make sure to revisit that product. Any other suggestions?

08-03-2011, 09:03 AM	#4
Xebekn Active Warrior Join Date: May 2011 Posts: 79 Thanks: 6 Thanked 4 Times in 3 Posts	Re: Call Recording Bump bump...

08-05-2011, 12:12 PM	#5
AJK2011 Warrior Member Join Date: Aug 2011 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Call Recording Take a look at Call Trunk. I downloaded their free iPhone app to use when I have a need to record business calls & it works great. Their website says they work on ANY phone, so it might be worth checking out.

08-05-2011, 01:14 PM	#6
auradev Marketing Consultant War Room Member Join Date: Dec 2010 Location: Portland Oregon Posts: 338 Thanks: 0 Thanked 30 Times in 29 Posts	Re: Call Recording I use hostednumbers.com
	High Quality Contextual Link Building Service - Better Search Engine Rankings or Your Money Back! Affiliates Wanted - 25% Lifetime Recurring Commissions

08-05-2011, 02:56 PM	#7
dburk Senior Warrior Member Join Date: Nov 2005 Location: Tampa, Florida Posts: 4,645 Thanks: 163 Thanked 673 Times in 583 Posts Contact Info	Re: Call Recording Hi Xebekn, What you need is a phone switch, they are expensive. You may want to look for a hosted phone switch service. Do a search for "hosted pbx providers", you should find many options available.
	Don Burk * Get Results - Outsource Your PPC Management * Get a Keyword Domain Name - www.SeriousNames.com

08-08-2011, 09:48 AM	#8
Xebekn Active Warrior Join Date: May 2011 Posts: 79 Thanks: 6 Thanked 4 Times in 3 Posts	Re: Call Recording Thanks for the information. I really appreciate it. Anyone else have any other suggestions?

08-08-2011, 10:15 AM	#10
Asad Moeen I'm a Socialist Join Date: Jul 2011 Location: Lahore. Posts: 84 Thanks: 0 Thanked 1 Time in 1 Post Contact Info	Re: Call Recording Why would you even need to record calls? Just offer a simple service, that would be better.