WOW...Microsoft Adcenter Does NOT Want Me To Pay Them Over $2500 in Ad Fees

freddyfortunes · 10-17-2011, 10:38 AM

I was amazed today when my Adcenter account was frozen....so I called them and they said my credit card had declined for the payment therefor my account is now inactive....they said I could never open another account with them using the same credit card or name...and so I asked them... how am I supposed to pay you for the $2500 in ad expenses?

She said "unfortunately you cannot pay us with that card"...I said..."well then I guess I cannot pay you, cause that's the only one I have to use, so please re-activate it and I will pay..."

She said sorry I guess you cannot pay...then she went on to tell me to open a new account with a new name and address and new card....LOL

What kind of business are they running? Is this a joke?

Stack Bundles · 10-17-2011, 10:46 AM

Hi Freddyfortunes,

I have had so many issues with them and the sad part, they are so much better to work with then Adwords and Google!

I have 4 accounts now with 4 different credit cards for crap just like that. I could be running smooth, ad 2nd campaign and then, out of no where my impressions stop. All of them! Then I get an admin on the chat line and they proceed to find stuff wrong with my original campaign. I usually have to get through 4 of them before someone has a clue. Then it's the standard 10 days to reactivate my account. I was losing money before I just decided to get another account, and then another and then another.

Imagine how much money someone could make if they ran a really great ad system. I've tried Miva and 7Search. I"m not going to bad mouth them, but so far no luck.

I would open up another account and see if they ever come after the $2,500.

-Stack Bundles

CDarklock · 10-17-2011, 10:52 AM

Quote:

Originally Posted by freddyfortunes

What kind of business are they running? Is this a joke?

This person is incorrect. Call again and talk to someone else.

sbucciarel · 10-17-2011, 10:57 AM

Quote:

Originally Posted by freddyfortunes

She said sorry I guess you cannot pay...then she went on to tell me to open a new account with a new name and address and new card....LOL

What kind of business are they running? Is this a joke?

That's really weird. It's almost like she's suggesting that you fraudulently open an account under a fictitious name and address if that's even possible. I mean, they would check your social security number, I assume.

freddyfortunes · 10-17-2011, 11:09 AM

Quote:

Originally Posted by sbucciarel

That's really weird. It's almost like she's suggesting that you fraudulently open an account under a fictitious name and address if that's even possible. I mean, they would check your social security number, I assume.

That is EXACTLY what she is asking me to do...and for the record I have asked her to email me a summary of her conversation and will have it soon...

freddyfortunes · 10-17-2011, 11:12 AM

Quote:

Originally Posted by Stack Bundles

Hi Freddyfortunes,

Imagine how much money someone could make if they ran a really great ad system. I've tried Miva and 7Search. I"m not going to bad mouth them, but so far no luck.

I would open up another account and see if they ever come after the $2,500.

-Stack Bundles

Thanks for the input I am opening a new account...

As for 7search have you tried to ask support to give you the ability to track IP, and domain referrals? There are a lot of companies in other countries that fraudulently send traffic to 7search ads but once you have the ability to block those IPs and domains you might find better results...

Dan C. Rinnert · 10-17-2011, 11:18 AM

Quote:

Originally Posted by freddyfortunes

Thanks for the input I am opening a new account...

Did you first call and talk to someone else as Caliban suggested?

freddyfortunes · 10-17-2011, 11:22 AM

Quote:

Originally Posted by CDarklock

This person is incorrect. Call again and talk to someone else.

She just called me back...I think she clued in once she started typing out her email LOL....

Anyway...she asked that we resolve the issues with this account before I try and open any others...

So I think we can fix this account...

ModernDomains · 10-19-2011, 03:18 PM

Yeah I have had several instances where they deactivate my entire adcenter account based off of one campaign. It is very hard to get a straight answer about what is wrong with the campaign and even harder to get the account reactivated.

Do you think it is possible to setup a new adcenter account everytime you want to start a new campaign?

So you would have 50 accounts for 50 campaigns?

I wonder how strict they are about this?

It just seems like a safer way to add new campaigns while keeping your old campaigns in tact.

GetKane · 10-19-2011, 07:10 PM

Quote:

Originally Posted by ardley216

I'd be VERY careful, I had minus balance on paypal, and I received debt colloectors letters, They added 5% to the total, and £50 admin fees. Be careful...

PayPal needs to learn how to kick rocks.

OP, you're going to need to pay the balance before the other account's ads go live.

Take care of them and they'll take care of you.

royljestr · 10-19-2011, 07:20 PM

You can call me and pay me the $2,500 and I will make sure that it gets straightened out for you

lembone · 11-08-2011, 10:50 PM

Now that scares me because i i use them alot!

10-17-2011, 10:38 AM	#1
freddyfortunes HyperActive Warrior War Room Member Join Date: Aug 2009 Posts: 258 Thanks: 14 Thanked 62 Times in 33 Posts	WOW...Microsoft Adcenter Does NOT Want Me To Pay Them Over $2500 in Ad Fees I was amazed today when my Adcenter account was frozen....so I called them and they said my credit card had declined for the payment therefor my account is now inactive....they said I could never open another account with them using the same credit card or name...and so I asked them... how am I supposed to pay you for the $2500 in ad expenses? She said "unfortunately you cannot pay us with that card"...I said..."well then I guess I cannot pay you, cause that's the only one I have to use, so please re-activate it and I will pay..." She said sorry I guess you cannot pay...then she went on to tell me to open a new account with a new name and address and new card....LOL What kind of business are they running? Is this a joke?

10-17-2011, 10:46 AM	#2
Stack Bundles Active Warrior Join Date: Aug 2011 Posts: 38 Thanks: 1 Thanked 10 Times in 9 Posts	Re: WOW...Microsoft Adcenter Does NOT Want Me To Pay Them Over $2500 in Ad Fees Hi Freddyfortunes, I have had so many issues with them and the sad part, they are so much better to work with then Adwords and Google! I have 4 accounts now with 4 different credit cards for crap just like that. I could be running smooth, ad 2nd campaign and then, out of no where my impressions stop. All of them! Then I get an admin on the chat line and they proceed to find stuff wrong with my original campaign. I usually have to get through 4 of them before someone has a clue. Then it's the standard 10 days to reactivate my account. I was losing money before I just decided to get another account, and then another and then another. Imagine how much money someone could make if they ran a really great ad system. I've tried Miva and 7Search. I"m not going to bad mouth them, but so far no luck. I would open up another account and see if they ever come after the $2,500. -Stack Bundles
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10-19-2011, 03:18 PM	#9
ModernDomains Warrior Member Join Date: Apr 2009 Location: Jacksonville, FL Posts: 18 Thanks: 1 Thanked 4 Times in 4 Posts	Re: WOW...Microsoft Adcenter Does NOT Want Me To Pay Them Over $2500 in Ad Fees Yeah I have had several instances where they deactivate my entire adcenter account based off of one campaign. It is very hard to get a straight answer about what is wrong with the campaign and even harder to get the account reactivated. Do you think it is possible to setup a new adcenter account everytime you want to start a new campaign? So you would have 50 accounts for 50 campaigns? I wonder how strict they are about this? It just seems like a safer way to add new campaigns while keeping your old campaigns in tact.
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10-19-2011, 07:20 PM	#11
royljestr Advanced Warrior War Room Member Join Date: Dec 2008 Location: Connecticut Posts: 832 Thanks: 19 Thanked 76 Times in 48 Posts	Re: WOW...Microsoft Adcenter Does NOT Want Me To Pay Them Over $2500 in Ad Fees You can call me and pay me the $2,500 and I will make sure that it gets straightened out for you
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11-08-2011, 10:50 PM	#12
lembone Money without blinders!!! Join Date: Sep 2010 Location: Dallas Posts: 63 Thanks: 0 Thanked 14 Times in 12 Posts Contact Info	Re: WOW...Microsoft Adcenter Does NOT Want Me To Pay Them Over $2500 in Ad Fees Now that scares me because i i use them alot!
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