How not to do customer service.

Ordered a camera from camerabox - the website said it was in stock and my debit card was charged straight away. 2 days later an email arrives from camerabox saying that the item was not in stock and would not come into stock as it was a discontinued item. No problem said I - just refund my card and I will try and track it down elsewhere. No reply, no refund. Another email sent - no reply. Another email 2 weeks later - no reply. Tried phoning - no...