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My first blog entry on Warrior Forum, it was sparked by something not so nice.

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Posted 27th July 2016 at 08:10 PM by Donnarama

I am posting this because I am upset. , I received an unsolicited email from Gauher Chaudhry, who I now think is an absolute jerk.

Here is the email "I want a refund....."
Yup. I received an email from a brand new customer who wanted a refund for one of my products.

He sent the request after watching a two hour webinar, in which I gave great content and explained what he would be getting inside the course.

So here's my issue.

He ordered and proceeded to send a refund request 12 hours later.

No reason given, nothing.

When I see things like this, it makes me really wonder.

Maybe I need to rejig the webinar to make sure I don't get "tire-kicker" type purchasers?

Maybe 12 hours was enough time for him to scrape the videos and content?

Bottom line, I ended up refunding this person and removing his email address from all my email lists.

Not only that, but I've decided to become aggressive with customers like this and ban them from buying any of my products in the future.

Does that seem kind of harsh?

Not really.

These are not the type of people that I want inside my tribe and these are the same type of people you should be excluding from your tribe.

These are the same type of customers that just end up being serial refunders, which ends up taxing your support desk.

What are your thoughts?

Hit reply and let me know!


I sure hit reply!
I just took myself off your list. 12 hours tells me that guy figured out pretty quick your program was not for him. I figured out from the tone of this email, you are a jerk and I don't need jerks in my tribe. Any legit business offers refunds. Learn to be a respectful businessman. At least that guy gave you a chance.
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    Donnarama's Avatar

    Oh dear, the narcissist had to write me back.

    He writes me back and explains that the guy never even signed into his account. He then goes on to tell me I can have this sort of person as part of my tribe. What?????

    My reply:

    So what if he didn't sign in. You don't know why he requested it, and the fact that he never even signed in??? Who are you to judge people. And why write back to me and be cocky about it? You asked for my opinion. You are a mean spirited narcissist. I just blocked your email.
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    Posted 27th July 2016 at 08:28 PM by Donnarama Donnarama is offline
 


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