If you use script 1 and the first part of it suceeds then you then need to engage the second Script. this is slightly different than speaking to the secretary as this guy is not paid to speak to people, he is paid to get the job done.
So you need to get as much information over in the first 30 seconds as you can as after that he will shut down.
please also remember that your tone of voice needs to be slightly raised during this conversation.

Customer" Hello Joe...

How did i manage to bypass the secretary and get to the guys that call the shots below is the answer.

"Customer"Good afternoon **** Gemma speaking.

"Me"Good afternoon Gemma (Must quote name). (How are you today?) Wait for the reply.

(The reason you are asking how she is doing is because she may not be aware but shes involved in a conversation!! ha thats right you already got her involved!!)

"customer" im good...