8 Reasons Why Amazon Customer Service Matters
Posted 3rd May 2017 at 07:26 AM by repricerexpress
Tags amazon, buy box, customer service, fba, feedback
If you think the only thing that matters about selling on Amazon is sales/profit, then this article is most definitely for you. FeedbackExpress is a huge believer in making customer service one of your top priorities, for many different reasons. Here are eight reasons why you should be upping your Amazon customer service game.
1. Buyers Want to Feel Like They Matter
Shoppers want to be viewed as people, not dollar signs. They’re making an investment in you and want that to be a two-way street. After all, there are plenty of merchants they can be shopping at, whether online or at a brick-and-mortar store. Plenty of buyers won’t hesitate to take their business to a place where they feel valued, or spend more than the going rate to get that feeling.
2. Buyers Want to Know They’re Getting the Item They Bought
At first glance, this might not seem like customer service, accurately describing the products you’re selling. But accuracy means honesty, and that leads to trust — a hugely important quality in the online world. If you’re honest with your buyers, you’ll increase your chances of sales and start to build a great reputation. And that’ll increase your chances of pleasant encounters and positive feedback.
Read the full article
1. Buyers Want to Feel Like They Matter
Shoppers want to be viewed as people, not dollar signs. They’re making an investment in you and want that to be a two-way street. After all, there are plenty of merchants they can be shopping at, whether online or at a brick-and-mortar store. Plenty of buyers won’t hesitate to take their business to a place where they feel valued, or spend more than the going rate to get that feeling.
2. Buyers Want to Know They’re Getting the Item They Bought
At first glance, this might not seem like customer service, accurately describing the products you’re selling. But accuracy means honesty, and that leads to trust — a hugely important quality in the online world. If you’re honest with your buyers, you’ll increase your chances of sales and start to build a great reputation. And that’ll increase your chances of pleasant encounters and positive feedback.
Read the full article
