It’s much easier to sell to an existing customer than to try to get a new one… yet so many businesses spend so much time and resources on marketing and sales, and not enough on customer experience.

If you’re struggling to create a great customer experience or don’t yet appreciate the value of a good customer experience, this interview with Tema Frank will go a long way to helping you.

You can listen to the podcast here:

http://johnlagoudakis.com/free/podcast...

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I have been driving Range Rovers for many years now and I love them, and I wanted to tell you about my recent experience with my local Range Rover dealership that has resulted in me spending another £50,000 with them on a new car because it will help you understand better the true value of good customer service.

About a month ago I left my home to travel up to the North of England. I was due to attend a meeting about 120 miles away and then continue my journey further north where...

Eighty per cent of your business comes from only 20 per cent of your customer base and this is known as the 'Pareto Principle'.

In business, we all work hard to try to find new customers, as without them we wouldn't have a business. Yet what do we do once we have someone as a customer?

Bizarrely some companies start to ignore their needs or worse still, provide them with bad service. What is even worse is that when the customer complains, they are treated as a 'bad...

Do you hate those people who give you two stars on amazon or leave the only bad feedback on a otherwise perfect eBay feedback score even though you were a perfectly good ebayer? Do you feel they may be holding your business back with their wicked ways?

Did you know these people are actually doing you a huge favour?

There will always be trolls ,people who are so angry with life they feel the need to spread bad feelings to others after all *misery loves company ,they...