Tips to Win back an angry client part II

The Suggested ‘Do’ and ‘Don’t’ List:

Example of Scenarios, and Do’s and Don’ts for each:


client: Client is yelling,

Possible meaning: the client is unhappy with your products or services.

Never say ‘It’s not my fault,’ ‘why are you yelling at me?’ ‘I can’t help you if you are yelling at me!’ ‘I can’t hear you because you are yelling too loud!’ ‘It’s company policy,’ or ‘I can’t...

May 14, 2009 | By Albert Hallado In Blogging For Business

Ok! This is a good post today folks so I want you to pay attention so you can do the same with your business because this applies to any business or niche you’re in.

I’ve noticed lately customer service just went down the toilet, what I mean by that is almost everywhere you go now the old customer service is long gone I remember...

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Why Replying To Your Customers Email Can Make You Money!...

How not to do customer service.

Ordered a camera from camerabox - the website said it was in stock and my debit card was charged straight away. 2 days later an email arrives from camerabox saying that the item was not in stock and would not come into stock as it was a discontinued item. No problem said I - just refund my card and I will try and track it down elsewhere. No reply, no refund. Another email sent - no reply. Another email 2 weeks later - no reply. Tried phoning - no...

We really believe in our products and services.

I mean, it’s very easy to convince ourselves and those close to us of the value lying within those products and services right?

But, when it comes to our “newbie” potential customers, it seems really easy to forget that they actually have to spend their hard earned money to gain access to that treasure-trove of information or valuable products you have waiting for them.

Right? (come on now, you know you...