K.Callwood

Not sure if I'm in the right section but haven't had any luck on the official GA forum or other tech forums so hoping for some help here.

I have a basic 2-step > Destination URL funnel set up. I have had it running for a few weeks for a client and just realized that the funnel goal completions have not recorded a single successful event even though my client had received several real world completions for the funnel.

I've done basic troubleshooting like looking to see if the destination URL appears in the "all pages" report and it does, although not on the days that I can see real-world conversions happened oddly enough. Any idea why the URL was tracked properly the first days that I made the page, tested and then set up the funnel tracking but then stopped working in the interim? The really weird thing is that GA fired the pixel for me when I visited the page in incognito today so I can't figure out why it would only be tracking my visits/my clients test visits but nobody else's.

I set this goal up exactly as I did for a lead conversion funnel goal that tracks the first part of the funnel as a separate goal and that seems to be recording things fine. Is there any way that having the same URLs in different goals could be affecting things? I don't think so because I edited the lead goal to be the same parameters as the booking goal (shown in the attachments) and still didn't have any completions registered.

Any help would be amazing! Thanks in advance.

Oziboomer

Just a thought, perhaps the conversion has an adblocker running and the conversion pixel is blocked.

K.Callwood

Hey @Oziboomer, do you mean that perhaps the people who are converting have adblockers installed? That could be the case for one absolutely, but not for all of them (I don't think).

Does anyone know if GA only fires one pixel within a single session? That wouldn't make sense, but it is the only thing I can think of at this point. Any suggestions on other forums or places with active GA experts I can try?