Critique my offline biz Sales Letter!!****

13 replies
Hey guys. Just hoping I can get some thoughts on this sales letter that I am testing this week for my pre built website package offer for Dentists in my area.

This letter is also mailed with a printed page of the 4 website packages and a typical Q&A page. All 3 pages are mailed to the business owner in a plain white envelope with a hand written address and stamped with a "confidential" stamp.

What do you think I could do to improve this? Thanks so much in advance.

#biz #critique #letter #offline #sales
  • Profile picture of the author David McKee
    This is just me - but when I see confidential nowadays, that is a red flag that means "Junk Mail disguised as a tax form". I think just having the hand written plain white envelope is the best bet - I always open plain envelopes because there is a sense of "mystery" - that little kid part that wants to know what is inside plus the other part "this might be important". I think the stamp takes some of that away. Less is more, as they say.

    David T. McKee
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  • Profile picture of the author Loren Woirhaye
    Nice layout at least. I'm not sure about the subterfuge.

    You must think Dentist's are pretty unsophisticated people,
    at least I think your recipients will think you think that.

    Dentists tend to be pretty smart and aware about marketing.
    Building a dental practice is a serious business and they take
    it seriously and tend to be aware of their options. Thinking
    of them as ignorant about marketing and the potential of the
    net is just not likely to be accurate.

    If they don't have a website they may have a reason for it...
    but I'm wondering if you've had that conversation with more
    than a couple of dentists or not.

    I've talked to a lot of health-care practitioners and they are
    NOT dumb about marketing. Overwhelmed and willing to
    hire help? yes. Ignorant of the potential of better marketing?
    No. There are ads in the dental trade journals for marketing
    courses and marketing is taught for dentists at special seminars.

    Your letter focuses on YOU as if you are some sort of savior
    who is deigning to offer you services to these dentists. Newsflash:
    these people went to college and dental school. It's hard and
    expensive. Do you want to be high-handed in marketing to
    prospects who are asking "I got a dental degree, what's this
    guy got except chutzpah?"

    ...and you DO have it. I disagree with your approach because
    I've tried high-handed soliciting and in my opinion it's far less
    effective than other methods.

    I would use postcards offering a white paper on web marketing
    for dental practices. Cheap and pre-qualifies your prospect.
    Very easy to close a sale after the prospect has read your
    white paper and understands the value you offer him.

    You sell too hard, too fast. That will land your solicitation in the
    trash, my friend.

    P.S. what part of Maine are you in? I'm in MA, but we get up to
    Maine sometimes.
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    • Profile picture of the author GoPeterB
      Originally Posted by Loren Woirhaye View Post

      Nice layout at least. I'm not sure about the subterfuge.

      You must think Dentist's are pretty unsophisticated people,
      at least I think your recipients will think you think that.

      Dentists tend to be pretty smart and aware about marketing.
      Building a dental practice is a serious business and they take
      it seriously and tend to be aware of their options. Thinking
      of them as ignorant about marketing and the potential of the
      net is just not likely to be accurate.

      If they don't have a website they may have a reason for it...
      but I'm wondering if you've had that conversation with more
      than a couple of dentists or not.

      I've talked to a lot of health-care practitioners and they are
      NOT dumb about marketing. Overwhelmed and willing to
      hire help? yes. Ignorant of the potential of better marketing?
      No. There are ads in the dental trade journals for marketing
      courses and marketing is taught for dentists at special seminars.

      Your letter focuses on YOU as if you are some sort of savior
      who is deigning to offer you services to these dentists. Newsflash:
      these people went to college and dental school. It's hard and
      expensive. Do you want to be high-handed in marketing to
      prospects who are asking "I got a dental degree, what's this
      guy got except chutzpah?"

      ...and you DO have it. I disagree with your approach because
      I've tried high-handed soliciting and in my opinion it's far less
      effective than other methods.

      I would use postcards offering a white paper on web marketing
      for dental practices. Cheap and pre-qualifies your prospect.
      Very easy to close a sale after the prospect has read your
      white paper and understands the value you offer him.

      You sell too hard, too fast. That will land your solicitation in the
      trash, my friend.

      P.S. what part of Maine are you in? I'm in MA, but we get up to
      Maine sometimes.
      Thanks for your comments. I take them in great stride. I just finished up 20 mailings and am about to head to the post office. I'll try this first round and see how it goes. Dentists are a new prospect to me so I appreciate your advice. I will experiment with your suggestions with the white paper.

      Thanks,
      -Peter
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    • Profile picture of the author Jon Steel
      I was going to say this, but he beat me to the punch. This letter is from YOU about YOU. YOu need to get that "I" word out of your letter and focus on your customer's needs - leading with strong benefits.

      You honestly lost me in the first paragraph - your intro. The reason ... I didn't ask for that piece of mail. And once I open it, you better believe that you better get right to the point or i'll be recycling that piece of paper in no time.

      js

      Originally Posted by Loren Woirhaye View Post

      Nice layout at least. I'm not sure about the subterfuge.

      You must think Dentist's are pretty unsophisticated people,
      at least I think your recipients will think you think that.

      Dentists tend to be pretty smart and aware about marketing.
      Building a dental practice is a serious business and they take
      it seriously and tend to be aware of their options. Thinking
      of them as ignorant about marketing and the potential of the
      net is just not likely to be accurate.

      If they don't have a website they may have a reason for it...
      but I'm wondering if you've had that conversation with more
      than a couple of dentists or not.

      I've talked to a lot of health-care practitioners and they are
      NOT dumb about marketing. Overwhelmed and willing to
      hire help? yes. Ignorant of the potential of better marketing?
      No. There are ads in the dental trade journals for marketing
      courses and marketing is taught for dentists at special seminars.

      Your letter focuses on YOU as if you are some sort of savior
      who is deigning to offer you services to these dentists. Newsflash:
      these people went to college and dental school. It's hard and
      expensive. Do you want to be high-handed in marketing to
      prospects who are asking "I got a dental degree, what's this
      guy got except chutzpah?"

      ...and you DO have it. I disagree with your approach because
      I've tried high-handed soliciting and in my opinion it's far less
      effective than other methods.

      I would use postcards offering a white paper on web marketing
      for dental practices. Cheap and pre-qualifies your prospect.
      Very easy to close a sale after the prospect has read your
      white paper and understands the value you offer him.

      You sell too hard, too fast. That will land your solicitation in the
      trash, my friend.

      P.S. what part of Maine are you in? I'm in MA, but we get up to
      Maine sometimes.
      {{ DiscussionBoard.errors[985920].message }}
  • Profile picture of the author GoPeterB
    oh and I am in LImington..near Gorham.
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  • Profile picture of the author artwebster
    It's all about 'you' and I think your final paragraph is condescending if not outright insulting.

    Asking for a reference number when only 20 people have been addressed also seems a mite pretentious.

    As for crossing out the price - well, words fail me - would you trust someone who couldn't get his letter right first time? It might be OK for IMers but the real world spots slips like that and does not read into them what you want them to read.

    It's good that you are taking action but maybe you should address the concerns of the potential client more?
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    Build it, make money, then build some more
    Some old school smarts would help - and here's to Rob Toth for his help. Bloody good stuff, even the freebies!

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    • Profile picture of the author Hesster
      Originally Posted by artwebster View Post

      As for crossing out the price - well, words fail me - would you trust someone who couldn't get his letter right first time? It might be OK for IMers but the real world spots slips like that and does not read into them what you want them to read.
      I dunno about the crossed out part. I seem to remember some examples in Dan Kennedy's Ultimate Sales Letter book that got great results and were so busy looking it's scary. They were so full of 'handwriting' and covered with neon lift tickets, they looked like they had a pen factory and sign shop explode all over them.
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      • Profile picture of the author Alexa Smith
        Banned
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        • Profile picture of the author RentItNow
          Originally Posted by alexa_s View Post

          My guess is that your local dentists will have seen and ignored 300 similar things before, and that almost all the ones who want a web site already have one. Maybe I'm wrong.
          Not necessarily true. They just have not been approached correctly. I was able to approach MANY landlords that were considered the biggest holdouts in the city with one sentence, "Do you want help finding tenants?"

          And on the tenant side, I had a 25% response rate on one thing, a form that let them tell me what they wanted as a tenant.

          Why? It addressed their pain. For Landlords it was they were trying everything but nothing was working. And I was offering to help them. For tenants, they wanted help finding that perfect place in a sea of dumps.

          GoPeterB. You have nothing in there that benefits the dentist. Think like them. Become them. Then answer the question, what can I do to help them?
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          I have no agenda but to help those in the same situation. This I feel will pay the bills.
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  • Profile picture of the author Jon Steel
    Why not lead with what is in the green box?
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  • Profile picture of the author GoPeterB
    Thanks again guys. Notes taken. We'll see what kind of response I get from this letter and move forward from there.

    Just as a side...I mailed a similar piece to this 2 weeks ago to restaurant owners and got a 9% response rate.
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  • Profile picture of the author David McKee
    Awesome point John, and I would go back to that envelope - remember the stamp "Confidential" well, instead of that, if you don't want to go the pure white envelope route, you might try something along the lines of a dentists pain... maybe, "Missing Clients", or "Client Locator Data" ... something along the lines that would put the idea "here is something that can help you find more clients" in the head of the dentist as he shuffles through his mail. Then, has been mentioned here, in your main copy hit them with a sentence like you used: "Do you need help finding dental clients?"
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