Content writing for generic businesses

6 replies
Hi all

I've been lurking on the forum for months now and I finally have a question that I could not answer by searching and reading the tons of awesome posts here.

I have been designing websites for local businesses for a couple of years now and want to start offering a content writing services to a specific type of client. This is the client who comes to you and says, "This is what I do in a nutshell, build me a website."
As a designer, I know how to make the website work from a design point of view and I can judge what a client needs design wise from a website, but on the content side, it gets a bit tricky.

There are 2 distinct groups when it comes to these clients:

1. This client provides a generic service (concrete pumping business, plumber, hardware store etc.). They are mostly industrial or brick and mortar businesses and can't describe their service in more than 20 words. So you ask for a bit of a description of their business and what they offer as services so you can write some copy for them and get their company mission statement and a 20 word description of all their services.

2. A company with a long list of broadly defined services that are all related and form part of one key service group. So when you ask this company for some information they send you an introductory paragraph and a bullet list of 20 services.

Now both these customer groups don't see the value in sales pages, squeeze pages .etc
They want a standard 4 pager with a home page, about us, services and contact page. These clients don't know how to sell their service because they almost never need to really sell it. They're used to someone phoning their office with a specific need, providing a quote and doing the job if their quote is accepted.

Now we get to the actual question.
How do you turn this limited information into website copy that will fill up these pages?
If your client can't even sell their own product, how do you?


Note: I'm still learning how to write good copy, so don't judge this post as the level of service I'm planning on providing.
#businesses #content #generic #writing
  • Profile picture of the author Jason Kanigan
    WHY do people buy from them?

    If their answer is their price, their service, or their location, get a little concerned and dig deeper.

    What about their price?

    What about their service?

    What about their location?

    If they have the lowest prices around, Warning! Live by price, die by price. And that mentality trickles down to you, as their service provider, too.

    Service? "Many years of dedicated service." Blap. Makes me want to vomit.

    Is there anything SPECIAL about this service? Otherwise, it's just Lip Service...empty words.

    Now location. Could be useful and important. Location next to...compared to...around...who? what?

    Repeat THAT in your copy, saying it directly to the audience who needs to hear it. For Emphasis.

    In Operations Management, when doing process re-engineering, we ask "Why?" a silly number of times. Nine.

    It always comes down to "To save the world" or some nonsense but that's where it goes. Along the way, you find out some pretty interesting stuff. Your client might, too.
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    • Profile picture of the author ewenmack
      You may be over complicating the issue.

      Did the company owner come to you for
      performance marketing, or for just a website?

      If the answer is the second point,
      then don't sweat the content.

      If the owner doesn't provide enough
      info, look at his other collateral.

      Beyond that see what others are saying outside his location.

      If he wants performance marketing,
      then that's a whole new discussion.

      Best,
      Doctor E. Vile
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      • Profile picture of the author originalmmd
        Originally Posted by ewenmack View Post

        You may be over complicating the issue.

        Did the company owner come to you for
        performance marketing, or for just a website?

        If the answer is the second point,
        then don't sweat the content.

        If the owner doesn't provide enough
        info, look at his other collateral.

        Beyond that see what others are saying outside his location.

        If he wants performance marketing,
        then that's a whole new discussion.

        Best,
        Doctor E. Vile
        Very true. What I want out of this most of the time is just enough content to fill out the blocks in my design without repeating the same thing on the home page, the about page and the services page.

        And as both you and Jason mentioned, if I'm going to white actual content that performs, I will need more active interaction from the client.
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    • Profile picture of the author originalmmd
      Originally Posted by Jason Kanigan View Post


      If they have the lowest prices around, Warning! Live by price, die by price. And that mentality trickles down to you, as their service provider, too.
      Interesting you mention this, as I'm actively working on fixing this issue in my own business.
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  • Profile picture of the author JohnGreving
    Hey, Originalmmd.
    Just my quick two cents: I'd do some searching and look for websites that are doing this well. If your own customers can't be bothered to help you, this might be the second-best option. It might even turn out to be the best route to take because, unlike your employees, the people providing content for high-performing sites clearly know what they're doing.
    Good luck,
    John
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  • Profile picture of the author nmwf
    I hope you don't take this the wrong way, but as one writer to another, it's really your job to figure out what to write. It's why they hired you in the first place. Many clients don't want to even think about writing, let alone do it! That is, for Internet writing...

    Of course, as others have pointed out, you can always ask for clarification.
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