Looking for help writing phone sales script

by stevek
5 replies
I'm looking for someone to help me write a phone sales script for my job. I've been thrown in feet first with no script but the basic info of the product/service (which I'll provide of course) and want to make a script that makes sense when I call prospects and will help me sell. My biggest issue is that I've (yeah, here it comes...) been unemployed for some time and don't have but a few bucks to pay for someone doing this. So basically I am looking for someone willing to do this out of the goodness of their kind little heart with the possibility of getting or never getting paid for doing so. If I start making good sales, then I will, if I don't then as I said, I don't have the money. So if this offends anyone, please no flaming or whatever.. It's just the position I'm currently in. I'm sure you'd appreciate help if you were in my position. :p So anyone willing to help please contact me.

Thanks!!
#phone #sales #script #writing
  • Profile picture of the author ewenmack
    Hi Steve,

    Go over to the offline forum with your question.

    Also look up phone script in the search bar.

    Best,
    Ewen
    {{ DiscussionBoard.errors[3880109].message }}
  • Profile picture of the author amo992
    Also, try opening a phone book and cold calling for fun.

    Pick a goal in mind like having the target say "I like the beach" and try to make it happen.

    After you get over your nerves and make it happen a few times (couple hours) pick up a book or two on how-to-sales.
    {{ DiscussionBoard.errors[3880816].message }}
    • Profile picture of the author OutOfThisWord
      Steve...

      Follow these steps...

      (1) Opening...

      Hi, this is Steve with (name of company) calling to offer ( ).

      Be very specific. In most cases you won't get anywhere. In the few you do...

      (2) Make your pitch...

      Today we are offering ( ) at the special price of ( ) and I can ship yours today if you want to put in on your credit card. Many people just like you are finding the ( ) helps them (save time, money, energy).

      (3) Listen to objection... then say...

      yes, I understand... a lot of people feel that way... tell you what, I'll (mail, fax, email) you the FREE color brochures... where do I send them... and to whose attention.

      (4) Then send the info and follow-up. Depending on the complexity and price of what you are selling... you may have to follow up 3-5 times to get a close. Each call begets another follow-up (mail, fax, email) and then you follow that up with a call.

      (5) Hi, this is Steve... calling to make sure you got the (email, fax, mail) I sent about the ( ) that so many people are finding it helps them (save time, money, energy).

      (6) As you make lots and lots of calls, you'll start to notice what works and doesn't and tweak your script and approach until you can do it asleep and make a sale.

      (7) If you are selling B2B... don't make the mistake of calling and saying, "Can I speak to the owner or manager"... instead sell directly to the secretary or receptionist. They want to keep their boss informed about products and services that can help the company... and if you treat them that way, your fax or mail will move in the right hands and you'll always have an inside track.

      Good luck!
      {{ DiscussionBoard.errors[3881072].message }}
      • Profile picture of the author ewenmack
        O.K. Steve, I've had some more time to think about this,
        and gone back to how I got a client from a cold call.

        I came across this managed funds company that was advertising for
        a partner/investor.

        He was wanting the money to be invested in marketing.

        So from that, I knew marketing was top of his mind.

        I got through to him because I mentioned to the receptionist
        that I was calling about his "investor wanted" ad.

        My line was, "I have this idea about [insert what's important to him]
        and would like to quickly run it pass you, if that's O.K?"

        What I've done is shown I know about what's important to him first.

        Next I've asked permission to quickly show him I can help.

        I had his money in my bank account the following week.

        Key points are that you find a business that has publicly
        shown they have made a commitment to make a change.

        Your offer of help makes that new initiative more likely to succeed.

        You assure them that it doesn't interfere with what they are already doing.

        This is also working for getting into big companies where decision makers are the hardest to get.

        An example of this is sales trainer, Jill Konrath, who saw a press release of a company getting venture capital to be used in their sales force.

        She phoned and got through to the decision maker because it was about
        the subject on top of that persons mind.

        She got the contract.

        I got through to No.1 Amazon bestseller Jill Konrath because she publicly said she was pushing to get more sign ups to her newsletter, and I used that as my lead in.

        She thanked me for contacting her.

        See the common thread here, you are offering help up front to a known
        thing they are trying to achieve.

        It's the complete opposite to mass calling to see if they want what you have.

        Best,
        Ewen
        {{ DiscussionBoard.errors[3881283].message }}
        • Profile picture of the author ThomasOMalley
          Get a hold of some good cold calling books that have phone scripts in them. For example, Keith Rosen's book, The Complete Idiot's Guide to Cold Calling has some great phone scripts. The Dummies book on cold calling has some good phone scripts as well. They are probably available in your local library.
          {{ DiscussionBoard.errors[3886116].message }}

Trending Topics