Talking about blind copy

12 replies
I've been thinking lately about blind copy...

I've done a little testing with it in the past, and frankly, had amazing results.

Definitely more refunds than normal, but I sold a boatload on launch day.

So here's my thought...

There's got to be a way to do blind copy where the buyer is still satisfied with his purchase.

Obviously you've got to have a kickass product, but there's more to it than that.

I've got some ideas, but I'd like to hear what the other writers in here have to say first.

(Actually, here's one: Make sure the customer knows when reading the letter that your idea isn't "new or shiny" even if it is - in non-blind copy this has actually worked very well for me)
#blind #copy #talking
  • Profile picture of the author Drez
    I like using a "stick" campaign via an autoresponder series.

    Each message reinforces why the person bought the product.

    For example a message could points out some lesson, take-away or hidden nugget in the product along with how/why this is important to the buyer.
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    • Profile picture of the author Chris Ramsey
      Originally Posted by Drez View Post

      I like using a "stick" campaign via an autoresponder series.

      Each message reinforces why the person bought the product.

      For example a message could points out some lesson, take-away or hidden nugget in the product along with how/why this is important to the buyer.
      Oh... Yeah that's smart.

      I've actually been thinking of doing something like that for a piece of software I sell - although it's not blind in the least, I think it'll really help users figure out how to get the most out of it.
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  • Profile picture of the author kellyburdes
    Kevin Rogers has an interview with Carlton on one of his sites and they go a bit into answering your question.

    I think there is a link to it someplace on the forum here.
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  • Profile picture of the author travlinguy
    Test your blind offer against the same one only without a guarantee. You might be surprised at the results.
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  • Profile picture of the author TracyNeedham
    Using blind copy in a way that makes sure your customer is satisfied with the purchase is a lot about shaping expectations. You made a point to that regarding saying that your idea is not new and shiny, even if it is. That's the kind of stuff I'm talking about, although I would probably go more with a line about the core of it isn't new or shiny but you've found some new twist, etc.

    I mean you can look at a bazillion self-improvement books today that are saying the same things said in Psycho-Cybernetics, Science of Getting Rich and Think & Grow Rich. They're just putting a new spin on it or saying it a different way.

    I think generally, people aren't as concerned about the actual process or technique as they are about whether they learn something new and if it works.

    Now, that's a big generalization. Because if you're selling a product all about some specific technique (like there are some wso's about using Twiends or Animoto) it's harder to avoid the issue of people getting it and being dissatisfied because they already knew about that.

    But that's also a product creation issue--hopefully the person has taken the time to differentiate what they're saying about it or how they're presenting it in some way.

    Overall though, I think blind copy can go gangbusters if you're making sure to set the right expectations in the copy. Not just about what they'll get or what the "trick" is--but also about how what they're going to reveal is different from other similar items, the results they can expect, the experience of using the product, etc.
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    • Profile picture of the author Kevin Rogers
      Originally Posted by TracyNeedham View Post

      Overall though, I think blind copy can go gangbusters if you're making sure to set the right expectations in the copy. Not just about what they'll get or what the "trick" is--but also about how what they're going to reveal is different from other similar items, the results they can expect, the experience of using the product, etc.
      Not so sure I agree, Tracy... simply because "setting expectations" the way you've described it here is counter-productive to the point of blind copy - at least the way we're seeing it used in IM and biz-op these days.

      In those niches "blind copy" is blind because the product is absolutely not new. That's why you see campaigns "crushing it" purely on hook, theme and outrageous income claims, rather than "realistic expectations."

      It's as if the buyers already know they'll be refunding, but are voting for their favorite sales/entertainment videos with their purchase.

      There are exceptions to this rule, particularly outside of IM and biz-op (Rodale's famous "Black Book" ads and Carlton's "Sex Book" ad are classic examples of using blind bullets to support products created specifically to pique - and ultimately satisfy - curiosity)...

      ... but if in a highly competitive niche like IM where anything less than hyper-fantastic stories rule the day (despite their glaring inconsistencies and lack of credibility to even the most uneducated eye)...

      ... you simply cannot afford to be both blind and realistic with expectations.

      Case in point, over the weekend I had a client ask me to advice on a campaign that was trying to do just that. It was capitalizing on the same level of hype common to the market, yet choosing to be ethical and reveal the tactic at the end - both to preserve credibility for the marketer and diminish refunds.

      I said, "you can't do it, it won't convert ... plus you're burying the more interesting and credible story in the name of standard hype."

      He knew I was right, and in fact was expecting me to confirm what he already suspected... but it was too late to stop the campaign. The conversions are predictably abysmal.

      So, while I'm fascinated by Chris's question and am looking forward to hearing everyone's ideas about it... doing both, in my experience, is a recipe for death.
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      • Profile picture of the author Chris Sorrell
        Originally Posted by Kevin Rogers View Post

        Not so sure I agree, Tracy... simply because "setting expectations" the way you've described it here is counter-productive to the point of blind copy - at least the way we're seeing it used in IM and biz-op these days.

        In those niches "blind copy" is blind because the product is absolutely not new. That's why you see campaigns "crushing it" purely on hook, theme and outrageous income claims, rather than "realistic expectations."

        It's as if the buyers already know they'll be refunding, but are voting for their favorite sales/entertainment videos with their purchase.

        There are exceptions to this rule, particularly outside of IM and biz-op (Rodale's famous "Black Book" ads and Carlton's "Sex Book" ad are classic examples of using blind bullets to support products created specifically to pique - and ultimately satisfy - curiosity)...

        ... but if in a highly competitive niche like IM where anything less than hyper-fantastic stories rule the day (despite their glaring inconsistencies and lack of credibility to even the most uneducated eye)...

        ... you simply cannot afford to be both blind and realistic with expectations.

        Case in point, over the weekend I had a client ask me to advice on a campaign that was trying to do just that. It was capitalizing on the same level of hype common to the market, yet choosing to be ethical and reveal the tactic at the end - both to preserve credibility for the marketer and diminish refunds.

        I said, "you can't do it, it won't convert ... plus you're burying the more interesting and credible story in the name of standard hype."

        He knew I was right, and in fact was expecting me to confirm what he already suspected... but it was too late to stop the campaign. The conversions are predictably abysmal.

        So, while I'm fascinated by Chris's question and am looking forward to hearing everyone's ideas about it... doing both, in my experience, is a recipe for death.
        I've been wondering the same thing about something I intend on releasing. The product and content itself ( IM based ) is extremely solid and works very well, but I'm at a crossroads of whether to market it as a straight down the line, this is what it is, how it benefits you, why you should buy type of deal, or go down the 'blind sell seduction' route.

        Because I know that product itself is very good, I am perfectly confident standing behind it in whatever sales and copy angle is taken, however, conversions are key and I'm stuck somewhere in the middle on the whole issue.

        In your considerable experience, are you saying it's best to do a straightforward open pitch or an intriguingly seductive blind pitch, but never mix the 'blind sell' with the 'reveal'?
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  • Profile picture of the author Colin Theriot
    In my mind, blind copy is fundamentally flawed when being used for sales copy. The reason it will always lead to large refunds is because it leaves a HUGE gap for the prospect to put their imaginations into. The likelihood of meeting that broad a range of expectations and satisfying it is very slim.

    And I don't think it's all just automatic refunders like Kevin's talking about, but rather normal, perfectly reasonable people who legitimately guessed incorrectly about what you were selling BECAUSE you specifically avoided telling them.

    It's very much like you asked them to make a bet and they lost, and no one will ever feel good about that.

    Now, that's not to say that blind copy can't be used effectively. What it's GREAT at is driving an action to satisfy elevated curiosity. I think if you use it in situations where you're getting feedback, or conditioning response, or gathering comments, it can be very beneficial.

    In other words, you're inviting them to make a bet, but they're not losing anything like money if they guess wrong.
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    • Profile picture of the author kellyburdes
      A lot of people seem to be assuming refunds are the most important part of the equation, which is far from the truth.

      What if you have a product that converts at 8% with a 35% refund rate, or another that converts at 3% with a 5% refund rate.

      Conversions and refunds are both lower because the writer doesn't push the reader into buying. The end result is that you make a lot less money.

      John Carlton makes the point often that if your refunds are not AT LEAST 20% your not pushing nearly as hard as you should in your copy.

      If found for myself that is also true, right around 20% is the sweet spot. If my refunds are under that number I did not make as much money as I should have.

      On the flip side, if they are much over 20% I start to risk alienating my list and I've pushed too hard. It's a balance.

      It's always interesting to see people talking about refunds. Most people seem to be afraid of them - and have the idea they are to be avoided at all costs.

      That's simply not true.
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      • Profile picture of the author Colin Theriot
        Originally Posted by kellyburdes View Post

        A lot of people seem to be assuming refunds are the most important part of the equation, which is far from the truth.
        I think it's pretty clear that if you don't actually tell people what your product is up front, you should expect higher than normal refunds. Blind copy specifically causes the refund rate to be artificially high. There are ways to increase conversion that don't have that effect built in.

        Originally Posted by kellyburdes View Post

        What if you have a product that converts at 8% with a 35% refund rate, or another that converts at 3% with a 5% refund rate.
        I'd rather a product that converts at 8% with a 5% refund rate. I think you can get from 5% to 8% without making the refunds jump by 30%.

        Originally Posted by kellyburdes View Post

        Conversions and refunds are both lower because the writer doesn't push the reader into buying. The end result is that you make a lot less money.
        Again, you can push the sale without relying ENTIRELY on curiosity. I'd rather use all the ways I know to increase conversion WITHOUT increasing confusion and have the refund rate go up because of the PLACES I'm pushing it in being less targeted.

        Originally Posted by kellyburdes View Post

        John Carlton makes the point often that if your refunds are not AT LEAST 20% your not pushing nearly as hard as you should in your copy.
        It's one thing to hit a 20% refund rate because you are so persuasive that you talk people completely into wanting your product. It's another thing to get a 20% refund rate because the prospects were simply curious enough to find out what your product WAS without actually wanting it. There's a difference between a refund caused because the customer decides they don't really need/want your product after all - and a refund caused by being tricked into buying a mystery product they never would have bought at all if they had known up front.

        Originally Posted by kellyburdes View Post

        If found for myself that is also true, right around 20% is the sweet spot. If my refunds are under that number I did not make as much money as I should have.
        Wouldn't you still try and bring that refund rate down without lowering the conversion rate? I mean, it's wasted profit. Money refunded is money you don't get to keep.

        Originally Posted by kellyburdes View Post

        On the flip side, if they are much over 20% I start to risk alienating my list and I've pushed too hard. It's a balance.
        Depending on how you collect your money, having 25% and above refund rates can also put your merchant account at risk, too. I'd also be willing to bet that even at 20% you're alienating part of your list. You just happen to be set up to cover that attrition and not have it affect you. If someone isn't in that position, they may want to be less pushy.

        Originally Posted by kellyburdes View Post

        It's always interesting to see people talking about refunds. Most people seem to be afraid of them - and have the idea they are to be avoided at all costs.

        That's simply not true.
        I agree with that, but I don't see that as justification for using a copy technique that has increased refunding as a BUILT IN side effect. I'd rather try everything else I know BEFORE resorting to blind style if I'm chasing bigger conversions.
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  • Profile picture of the author kellyburdes
    I pretty much agree with everything you said there Colin.

    I think that you should put curiosity into your copy, it sells. Hell when I was 16 years old, way back in 1993ish my best friend and I decided to get into the mail order business with a product for "hard gainers" and the first to to make money type product I ever bought did a great job of building curiosity right into the title: "The Greatest Advertising Secret of All Time" by Carl Galletti. Hell I can still remember stalking the mail mail for about a week waiting for it so I could find find out the secret!

    That having been said I think that having a mix of blind copy along with things telling what the product is, that is the ideal mix. I believe Carlton talks about that in an interview that Kevin Rodgers has done with him.

    At the end of the day in order to reduce refunds I think smart business people have stick strategies, and the best stick strategy of all is not to put out ****ty products!

    Onto something slightly different. I was doing demographics research today, and I can't help but wonder if all of the BS copy, hype, obvious lies and dreams we see in IM are not due to the very nature of the buyers.

    I'll get a bit into this.

    I'm getting ready to do a Forex product, so I was doing some research on Quantcast of the top Forex products, signals services, educational services, robots etc.

    I was shocked!

    If you look at the general stock market, even "Day Trading" which is as close to get rich quick as the stock market gets, you will find your dealing with a rather sophisticated demographic. A majority have at least a BA, and a much higher % vs average have gone to graduate school.

    You will also find that the portion of those making over 100K a year is about twice that of the Internet Average. Hardly anyone makes under 50K a year. They are older, the majority being over 40. And for whatever reason a lot of Asians too. I've also found this all to be true in my own interaction with my customers.

    Now contrast that to Forex.

    The majority have a high school education. They are also over 50 - but here is the kick: two and a half times above the Internet average make LESS THAN 30K a year!

    I got to thinking about this and wondered how closely IM's demographic was to that of Forex because the marketing styles are almost identical. I found that they are nearly identical with the exception that the education profile of the average WF member is the same as the average internet user.

    But overwhelming, financially, the average warrior, at least according to the quantcast data, is for lack of a better term, a failure. People making under 30K per year on the WF, and on most of these CB launches, make up 165% more of the average user vs the internet as a whole.

    So your dealing with people who's financial reality, frankly, sucks. They are 50+ years old, making less than 30K a year. It's not easy to see why they fall for a scam so easily. That's not a knock of them, that's just simply saying that their finances suck and when things are going bad it's easy to dream, and hope, and wish. It's easy to believe that success and good fortune come almost by accident (the guru dropped a disk, and lucky me, I was there to pick it up!), almost like poor people overwhelming are the ones playing the lotto.

    Anyway, there is probably a lot more to say about this, but I'll stop.

    I'm not trying to offend anyone, and I hope I didn't by making just some general and seemingly obvious observations based upon the data available.
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