Optimum emails in an autoresponder series

14 replies
Ok, this one's for the more experienced copywriters on the board ONLY please...

When clients order autoresponder series, I usually write 6 unless the client requests more or unless I can see a compelling reason to offer more.

Now I read somewhere that the optimum number of emails to send out is 11 - is this correct and what's the reasoning behind this number?

Currently, I tend to follow this format:

- email one - give a tip
- email two - give a tip
- email three - give a tip and a brief mention of product
- email four - give another tip
- email five - make a comparison and eliminate alternatives pointing to product as ideal solution
- email six - full blown product pitch and call to action

I have written 7 and 8 series emails on request, but usually find that 6 could easily have done the job, which is why I thought 11 was a bit much.

But, I'm all ears on this one, since autoresponders are my biggest sellers...I'd love to hear your thoughts on this...

thank you!
#autoresponder #emails #optimum #series
  • Profile picture of the author marciayudkin
    Arfasaira,

    I use autoresponders extensively in my own marketing funnel. They go on either for one month (average of 15 messages) or two months (28-30 messages). Then I periodically "reawaken" the lists when I have an upcoming program to promote.

    I do not get that many unsubscribes. More than 80% stay on the lists.

    These are promoting high-priced courses ($797 - $1000) that people tend to have a long-term interest in. (Sometimes it takes people two years to decide to go ahead and buy.) Maybe the unsubscribe rate would be a lot higher if the topic were a more casual one.

    But in general your feeling that "11 was a bit much" doesn't mean anything. This is something experienced marketers learn to ignore. You're simply imagining yourself in the place of the customers without any basis!

    Marcia Yudkin
    Signature
    Check out Marcia Yudkin's No-Hype Marketing Academy for courses on copywriting, publicity, infomarketing, marketing plans, naming, and branding - not to mention the popular "Marketing for Introverts" course.
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    • Profile picture of the author arfasaira
      Originally Posted by marciayudkin View Post

      Arfasaira,

      I use autoresponders extensively in my own marketing funnel. They go on either for one month (average of 15 messages) or two months (28-30 messages). Then I periodically "reawaken" the lists when I have an upcoming program to promote.

      I do not get that many unsubscribes. More than 80% stay on the lists.

      These are promoting high-priced courses ($797 - $1000) that people tend to have a long-term interest in. (Sometimes it takes people two years to decide to go ahead and buy.) Maybe the unsubscribe rate would be a lot higher if the topic were a more casual one.

      But in general your feeling that "11 was a bit much" doesn't mean anything. This is something experienced marketers learn to ignore. You're simply imagining yourself in the place of the customers without any basis!

      Marcia Yudkin
      You're right! I'm thinking like a customer, which is exactly why I wanted advice from more experienced pro's like yourself. I'm on so many lists that I find myself ignoring a lot of emails unless they are from a list where I know every single item is going to be of immense value to me.

      I've never had a client request more than 8, although one client (because of the kind of product he had) had 12 done in two sets of 6 with a 2-3 week break in between them.
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  • Profile picture of the author methomas
    Arfa,

    I have been studying Autoresponder emails for several months and have Jay White's course.

    He recommends 7 emails in a series and a soft sell mention of the product in every email and and harder sell later in the series.

    In the last week I was reading some research that gave the actual buy rate of each email of a seven emails series. The top percentage was on email #5.

    I will look back at what I have accumulated and send you a PM.

    M E
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    • Profile picture of the author Jay White
      Originally Posted by methomas View Post

      Arfa,

      I have been studying Autoresponder emails for several months and have Jay White's course.

      He recommends 7 emails in a series and a soft sell mention of the product in every email and and harder sell later in the series.

      In the last week I was reading some research that gave the actual buy rate of each email of a seven emails series. The top percentage was on email #5.

      I will look back at what I have accumulated and send you a PM.

      M E
      What he said.

      Actually, is there a "magic" number? Nope. I chose 7 because that's what's worked best for my clients. 7 sent over about a 3 week period, with nice bookend emails at #1 and #7 that presell the series and hit them hard one last time.

      These are people that have opted in and seen a sales message, but not responded. My job is to get them back to that sales page and see the product in a completely different frame of mind than before. Once they become buyers, you put them on a separate list and market to them differently.

      Can you change it up for different types of opt-ins? Certainly. Everybody adds their own twist to it. It's like pizza--I like mine with pepperoni and extra cheese, you like yours with sausage and mushrooms. But in the end, it's still pizza--and it's still REALLY GOOD.

      So do it the way you think works best and don't worry about what this one or that one is doing. Just GET IT DONE.
      Signature
      Copywriters! Want to Get More Clients and Make More Money? FREE Webinar: www.GetCopywritingClients.com
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  • Profile picture of the author MissLizzie
    Hi Arfa

    I wouldn't classify myself as an experienced warrior, but you might want to check out Glenn Allsopp's Cloud Blueprint course (it's free!) It's about email blogging and how you can set up a sales funnel around a niche. Very briefly, he advocates a longer series of emails for promoting digital products, which is:

    5 emails with helpful tips, not selling anything.
    Launch email for a $7 product.
    Follow-up email, with a case study of someone using the product.
    8 emails with helpful tips, not selling anything.
    Launch email for a $27/$37 product.
    Follow-up email, with testimonials.
    11 emails with tips, no selling at all.
    Launch email for a $67 product or $37 membership site
    Follow-up email, with a scarcity warning.

    The theory behind this method is that you've got more time to build up trust with your audience, and they're much more likely to buy from you, if they've received valuable content in the past.

    I appreciate that this might not be exactly what you're looking for, but it could give you some ideas and the only cost will be your time.

    Lizzie
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  • Profile picture of the author ewenmack
    Arfa, my thinking on optimum emails to a list is daily.

    Here's a whole list of people doing it...

    Early To Rise
    Matt Furey
    Eban Pagan
    Ken McCarthy
    Ben Settle
    Alex over at Vin Di Carlo
    Glazer Kennedy

    What happens to the marketer is that they put to much pressure
    on themselves by thinking they have to make the sale from one sales letter,
    x number of emails.

    Often this pressure shows in the content and copy going out.

    Results in the reader seeing through it and won't buy.

    There are two sides of business and we all make the choice...

    #1 Deal in transactions

    #2 Build long term business relationships.

    Back to your situation, with the clients you love to work with,
    see if you can set up an affiliate payment system and then email daily for them.

    Since joining up with product owners has been talked about recently,
    here's your ideal chance to trial it.

    I know one writer of daily emails gets a percentage of all the sales
    from his writing.

    I've been offered them too.

    It seems a win win situation.

    The product owner gets a dedicated person on her team
    who is continually testing and tweaking new approaches
    to emails as well as all sales methods.

    Just like Clayton talks about in the article you shared with us.

    You agree to never write for your client/partners competitor.

    Once you get a few of these set up,
    you'll never have to go looking for clients again.

    You can start with these smaller ones and
    work your way up to the big health mailers you wanted to go after.

    Still writing emails for them.

    Subscribing to Ben Settle, Vin Di Carlo and Anita Ashland
    will have you seeing how they turn out engaging emails while
    sending the reader to an offer page every time.

    They all slip in an offer at the end of the email everyday,
    right from beginning sign up.

    Just don't make it a jolt in the transition.

    Best,
    Ewen
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    • Profile picture of the author Mark Andrews
      Banned
      Excellent question Arfa.

      And good timing too since as soon as I've finished reading Ewen's recommended... Vin Montello Stompernet sales letter, I've an autoresponder series to finsh off for a client today.

      Some great tips above, thank you one and all for all the advice given so far.

      That's what I love about this business, you can never stop learning and just one good resonating tip can make all the difference.

      Thanks again.


      Pete
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      • Profile picture of the author arfasaira
        Originally Posted by Pete Walker View Post

        Excellent question Arfa.

        And good timing too since as soon as I've finished reading Ewen's recommended... Vin Montello Stompernet sales letter, I've an autoresponder series to finsh off for a client today.

        Some great tips above, thank you one and all for all the advice given so far.

        That's what I love about this business, you can never stop learning and just one good resonating tip can make all the difference.

        Thanks again.


        Pete
        Believe it or not, I've just read the Stompernet blog and read that Vin uses 11 emails....

        I've done the Preselling Mastery course from Paul Hancox which was a God-send and has allowed many of my clients to benefit from this knowledge immensely.

        I was curious as to why 11 and not less!
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    • Profile picture of the author arfasaira
      Originally Posted by ewenmack View Post

      Arfa, my thinking on optimum emails to a list is daily.

      Here's a whole list of people doing it...

      Early To Rise
      Matt Furey
      Eban Pagan
      Ken McCarthy
      Ben Settle
      Alex over at Vin Di Carlo
      Glazer Kennedy

      What happens to the marketer is that they put to much pressure
      on themselves by thinking they have to make the sale from one sales letter,
      x number of emails.

      Often this pressure shows in the content and copy going out.

      Results in the reader seeing through it and won't buy.

      There are two sides of business and we all make the choice...

      #1 Deal in transactions

      #2 Build long term business relationships.

      Back to your situation, with the clients you love to work with,
      see if you can set up an affiliate payment system and then email daily for them.

      Since joining up with product owners has been talked about recently,
      here's your ideal chance to trial it.

      I know one writer of daily emails gets a percentage of all the sales
      from his writing.

      I've been offered them too.

      It seems a win win situation.

      The product owner gets a dedicated person on her team
      who is continually testing and tweaking new approaches
      to emails as well as all sales methods.

      Just like Clayton talks about in the article you shared with us.

      You agree to never write for your client/partners competitor.

      Once you get a few of these set up,
      you'll never have to go looking for clients again.

      You can start with these smaller ones and
      work your way up to the big health mailers you wanted to go after.

      Still writing emails for them.

      Subscribing to Ben Settle, Vin Di Carlo and Anita Ashland
      will have you seeing how they turn out engaging emails while
      sending the reader to an offer page every time.

      They all slip in an offer at the end of the email everyday,
      right from beginning sign up.

      Just don't make it a jolt in the transition.

      Best,
      Ewen
      Man, you're full of wisdom you are!

      I might just do that!

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      • Profile picture of the author ewenmack
        Originally Posted by arfasaira View Post

        Man, you're full of wisdom you are!

        I might just do that!

        And here was I was wondering if I was qualified to reply to your question...

        Seems so! [as he chuckles]

        Best,
        Ewen
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  • Profile picture of the author Raydal
    Here's a direct quote from my course: "Secrets of Writing Winning
    Autoresponder Series."

    The Macro Structure of the AR Series

    When I am faced with a new AR series the question that I’m
    immediately confronted with is what do I say in the first email,
    then the second, then the third? … You get the idea. You can
    quickly run out of ideas if you don’t have a ‘macro structure’ in
    mind.

    My favorite macro structure is based on the idea behind
    collection letter series.

    Collection companies have the enviable job of collecting on
    accounts that are past due. The first letter you receive, if you
    are in that unfortunate position, is a kind letter with a ‘by the
    way’ reminder that you have 30 days to pay your delinquent bill
    or send in a legitimate explanation why you think you don’t owe
    the bill.

    The following letters then become tougher with the very last
    throwing the kitchen sink at you before they finally give up and
    write off your account—if you live in the US—and report your
    account to a credit reporting bureau.

    As the copywriter for the AR series I see myself as collecting on
    the sale and I follow a similar soft-sell to hard-sell
    progression through the email series. The AR series would
    consist of 7-10 emails and follow this general CONTENT pattern:

    Letter 1 – Thank you for sending for the report /more
    information, here’s the link.

    Letter 2 – Hope you got the report; here are some reasons why
    you’ll want my product.

    Letter 3 – Here are some questions people are ASKING about my
    product. (FAQ)

    Letter 4 – Here are what people are SAYING about my product.
    (Testimonials.)

    Letter 5 – Here are some of the strongest BENEFITS to getting my
    product. (Limited Offer)

    Letter 6 – Time is running out on the special BONUS. How I beat
    the competition.

    Letter 7 – What’s keeping you back from ordering? Knock down
    objections.

    Letter 8 – Other people who ordered are already enjoying the
    benefits, don’t lose out.

    Letter 9 – Here’s a LIMITED offer—price reduction, sneak preview,
    secret link etc.

    Letter 10 – Frankly I’m puzzled that you haven’t ordered yet.
    Final hard sell.

    Hope this helps,

    Ray Edwards
    Signature
    The most powerful and concentrated copywriting training online today bar none! Autoresponder Writing Email SECRETS
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    • Profile picture of the author arfasaira
      Originally Posted by Raydal View Post

      Here's a direct quote from my course: "Secrets of Writing Winning
      Autoresponder Series."

      The Macro Structure of the AR Series

      When I am faced with a new AR series the question that I'm
      immediately confronted with is what do I say in the first email,
      then the second, then the third? ... You get the idea. You can
      quickly run out of ideas if you don't have a 'macro structure' in
      mind.

      My favorite macro structure is based on the idea behind
      collection letter series.

      Collection companies have the enviable job of collecting on
      accounts that are past due. The first letter you receive, if you
      are in that unfortunate position, is a kind letter with a 'by the
      way' reminder that you have 30 days to pay your delinquent bill
      or send in a legitimate explanation why you think you don't owe
      the bill.

      The following letters then become tougher with the very last
      throwing the kitchen sink at you before they finally give up and
      write off your account--if you live in the US--and report your
      account to a credit reporting bureau.

      As the copywriter for the AR series I see myself as collecting on
      the sale and I follow a similar soft-sell to hard-sell
      progression through the email series. The AR series would
      consist of 7-10 emails and follow this general CONTENT pattern:

      Letter 1 - Thank you for sending for the report /more
      information, here's the link.

      Letter 2 - Hope you got the report; here are some reasons why
      you'll want my product.

      Letter 3 - Here are some questions people are ASKING about my
      product. (FAQ)

      Letter 4 - Here are what people are SAYING about my product.
      (Testimonials.)

      Letter 5 - Here are some of the strongest BENEFITS to getting my
      product. (Limited Offer)

      Letter 6 - Time is running out on the special BONUS. How I beat
      the competition.

      Letter 7 - What's keeping you back from ordering? Knock down
      objections.

      Letter 8 - Other people who ordered are already enjoying the
      benefits, don't lose out.

      Letter 9 - Here's a LIMITED offer--price reduction, sneak preview,
      secret link etc.

      Letter 10 - Frankly I'm puzzled that you haven't ordered yet.
      Final hard sell.

      Hope this helps,

      Ray Edwards
      Ray,

      that is fantastic - thank you VERY much indeed! This will be printed and posted on my wall - thanks again

      Arfa
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  • Profile picture of the author Halmac
    I cannot remember where I heard this (I think it was Dan Kennedy) but worrying too much about how many emails to send your list can prevent real profits. You can look at it this way...there is no set limit for any amount of emails.

    You keep emailing people until they...

    A. buy your product or take an action you want them to take
    B. unsubscribe from your list.

    Other than those two things, anybody on your list is useless. And I don't mean that in a derogatory way towards your list, but there is no point in having somebody on your list if they aren't doing anything. So keep emailing.

    Now, finding the right amount of time between emails may be trickier, but as I have read here...some people email their lists every day.

    I tend to see it too much from the customer / lead point of view and worry about too many emails pissing them off, BUT...

    If you are giving good content along with a pitch at some point, and they have obviously opted in to your list, then there shouldnt be a problem. If people don't like the amount of emails or the frequency, they will unsubscribe.

    I think it comes down to treating the list properly as far as content, but amount of contact is overblown. I could be wrong, but this theory has changed how I do my email marketing and it seems to work fine.
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