Losing People At The Order Page? (physical product)

by SpikeS
17 replies
Hey there,

I don't often ask questions (but regularly contribute) so I'm hoping you won't mind giving me your thoughts on this.

Situation is...people are reading my sales letter, clicking through to the "order now" page and that's where I'm losing them.

Out of every 100 visitors to my page, 8 click through to "order now", but none actually complete the ordering process.

Just wondering if a)anyone else experienced this, and if so, how did you remedy it OR b)if you can see any issues with my order page here: Order Today ?

I've talked to someone else who suggested branding the Paypal checkout page as that should make a difference. I will do this. It makes sense. Just not entirely convinced that's the main reason I'm losing people.

Any info/guideance/whatever is truly appreciated.

Thanks so much,

Mike
#losing #order #page #people #physical #product
  • Spike, send us a link to your sales page. I'm interested to see it, and see the continuity from one page to the next.

    The one thing I will say based on the order page alone: I think all of those gold badges reeks of desperation.

    "Look at all the gold badges I have! You can trust me, really!"

    That's the feeling I got when I opened it up. Also, your guarantee. Instead of re-telling them, make a quote box that says something like the following:

    "I, Mike ______, offer a completely unconditional 120% moneyback guarantee, if you are not 100% happy with this product. No questions, no hassle - just your money back."

    Then include a signature.


    That way it looks less like you're still trying to sell them, and makes it look more personal and honest (a signature always looks trustworthy). Try it, and see what happens.

    Also, get rid of some of those gold badges. And make the buy button smaller - it's like a giant on that page (annoying to the eye). Do these things and see what happens.
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    • Profile picture of the author SpikeS
      Originally Posted by CharismaticMannequin View Post

      Spike, send us a link to your sales page. I'm interested to see it, and see the continuity from one page to the next.

      The one thing I will say based on the order page alone: I think all of those gold badges reeks of desperation.

      "Look at all the gold badges I have! You can trust me, really!"

      That's the feeling I got when I opened it up. Also, your guarantee. Instead of re-telling them, make a quote box that says something like the following:

      "I, Mike ______, offer a completely unconditional 120% moneyback guarantee, if you are not 100% happy with this product. No questions, no hassle - just your money back."

      Then include a signature.


      That way it looks less like you're still trying to sell them, and makes it look more personal and honest (a signature always looks trustworthy). Try it, and see what happens.

      Also, get rid of some of those gold badges. And make the buy button smaller - it's like a giant on that page (annoying to the eye). Do these things and see what happens.
      Hi,

      Thanks for taking the time to look. My sales page is here: The only fat loss, health and diet resource you'll ever need!

      I've made a note of your suggestions and will action them. Thanks!
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  • The format looks the same as your sales page
    The only fat loss, health and diet resource you'll ever need!
    but I would test sending them straight to the Paypal page.
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    • Profile picture of the author SpikeS
      Originally Posted by Joe Ditzel View Post

      The format looks the same as your sales page
      The only fat loss, health and diet resource you'll ever need!
      but I would test sending them straight to the Paypal page.
      Hi Joe,

      Thanks for chiming in. So straight from the sales letter to the Paypal checkout page? instead of having a middle page? I'll add it to the list of "to test". Thank you sir.
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  • Profile picture of the author Hans Klein
    >>>Having Everything You Need To Get In Shape

    This sounds like WORK as soon as I buy your product.

    Instead... talk about immediate gratification. Something like (and this is just an example)...

    "You're just minutes away from dining on your first delicious fat-melting recipe, etc..."

    Show pictures of recipes and have captions mentioning low prep times.

    The other thing is... restate the offer.

    "Yes Mike... I want to get X benefit right now!

    I understand....

    I'm getting X...

    I'm receiving Y...

    My investment is completely risk-free, etc... "

    Make it look like one hell of a package for a bargain investment. Restate why your offer is different from everything else out there.
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    • Profile picture of the author SpikeS
      Originally Posted by Hans Klein View Post

      >>>Having Everything You Need To Get In Shape

      This sounds like WORK as soon as I buy your product.

      Instead... talk about immediate gratification. Something like (and this is just an example)...

      "You're just minutes away from dining on your first delicious fat-melting recipe, etc..."

      Show pictures of recipes and have captions mentioning low prep times.

      The other thing is... restate the offer.

      "Yes Mike... I want to get X benefit right now!

      I understand....

      I'm getting X...

      I'm receiving Y...

      My investment is completely risk-free, etc... "

      Make it look like one hell of a package for a bargain investment. Restate why your offer is different from everything else out there.
      Hi Hans,

      Thanks for your suggestions. I'll definately action the headline! Will also toy with restating the whole thing on the order page too. Think that'll tie in with some of the other suggestions above.

      Thank You Kindly.
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  • Profile picture of the author The Marketeer
    8% click-through to the order page is quite good. Your order page is lacking some vital elements that's needed to give them the encouragement to complete the order process. Try doing the following:

    Remind them of the main benefits they'll be receiving on the order page for e.g. say something like:

    Yes, Mike I can't wait to finally get in shape, feel more energetic & look great the easy way. When I order the complete “Metabolic Kitchen” toolkit I’ll get all your strategies and secrets like:
    1. Why being able to lose that ugly fat and achieve lean abs requires you to eat eat eat
    2. The #1 most important thing that determines your success
    3. Why you absolutely must eat fat to be lean and healthy
    4. The kind of exercise that NEVER works and how you can burn 40% more fat in the same time
    5. Discover the truth about carbohydrates
    6. Why dieting NEVER works…and what the solution is
    7. What foods you can eat to BOOST your metabolism
    8. What foods NEVER to eat
    9. The unusual secrets to maintaining a lean body
    10. How to quickly correct your metabolism and put yourself on the path to a leaner, healthier and stronger body
    11. The unlikely truth about counting calories
    12. How to eat the foods you LOVE and still get lean
    List all the different components. Assign each element a realistic monetary value. Add them all up at the bottom and then compare it to the price you're charging which will make it seem like they're going to get incredible value.

    Don't forget to mention on the sales page, how much and how long it took you to gain all this knowledge so it appears like they'll be saving all that time and expense involved in learning these secrets.

    Next, put the money back guarantee details in a good sized font in a Johnson Box.

    Replace the big yellow order button with a smaller one and put it right at the bottom of the page.

    Branding the order page would be a good idea. I've seen that done a lot.

    Have you thought of creating a shorter free lead generation report and expanding the main product into more advanced level products or one to one coaching sessions where you can charge more down the line?

    Also install an exit pop script or plugin on the main page and offer them a free report to get them to opt-in to your list and create a set of email follow up messages to get them to take action.

    P.S. You might want to widen your sales page a bit as it's cutting off some of the text. That doesn't look very professional. Also lose the part where you say you're not a sales professional. It makes you sound like an amateur.
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    • Profile picture of the author SpikeS
      Originally Posted by The Marketeer View Post

      8% click-through to the order page is quite good. Your order page is lacking some vital elements that's needed to give them the encouragement to complete the order process. Try doing the following:

      Remind them of the main benefits they'll be receiving on the order page for e.g. say something like:



      List all the different components. Assign each element a realistic monetary value. Add them all up at the bottom and then compare it to the price you're charging which will make it seem like they're going to get incredible value.

      Don't forget to mention on the sales page, how much and how long it took you to gain all this knowledge so it appears like they'll be saving all that time and expensive involved in learning these secrets.

      Next, put the money back guarantee details in a good sized font in a Johnson Box.

      Replace the big yellow order button with a smaller one and put it right at the bottom of the page.

      Branding the order page would be a good idea. I've seen that done a lot.

      Have you thought of creating a shorter free lead generation report and expanding the main product into more advanced level products or one to one coaching sessions where you can charge more down the line?

      Also install an exit pop script or plugin on the main page and offer them a free report to get them to opt-in to your list and create a set of email follow up messages to get them to take action.

      P.S. You might want to widen your sales page a bit as it's cutting off some of the text. That doesn't look very professional. Also lose the part where you say you're not a sales professional. It makes you sound like an amateur.
      Hey,

      Thanks for all the suggestions. Definately added all that to my list to get actioned. Mainly make the page benefit focused like the sales letter is.

      Nobody seems to like my huge order button lol

      Yeah I do need to add in a lead-gen element. That'll come down the line! As for the "coaching" type stuff. I created this in an effort to turn my "service" into a product that doesn't depend on my time. I currently work as a sports nutritionist for some sports governing bodies etc and whilst I love what I do, I don't love the time committment involved. I think having coaching style stuff would annoy me as it would take more time.

      Thank you!
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  • Profile picture of the author The Marketeer
    You're welcome!

    If you're using Paypal, it might be better to do what Joe suggested, which is to link it directly to the paypal checkout but first summarise the main benefits as I stated again at the bottom of the main sales page and stick the guarantee box and order button below it.
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    • Profile picture of the author SpikeS
      Originally Posted by The Marketeer View Post

      You're welcome!

      If you're using Paypal, it might be better to do what Joe suggested, which is to link it directly to the paypal checkout but first summarise the main benefits as I stated again at the bottom of the main sales page and stick the guarantee box and order button below it.
      Yep I noted down what he said and my next test will be linking direct to the checkout page (which I'll brand) Vs having the order page in-between (which I'll beef up with all the suggestions from above).

      At this point anything would be an improvement!
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  • Profile picture of the author shawnlebrun
    mike,

    i've tested order pages in many different ways... and believe it or not, i
    used to get a better conversion rate and more orders when i simply
    sent people right to the payment processor page... for example paypal
    or clickbank.

    often times, the more hoops and pages you have someone jump through,
    the more people you'll lose.

    here's an old order page i had YEARS ago before i sold my biz...
    it simply used to list out the guarantee and what the got...

    Simple Steps Priority Order Form

    I tested that against sending people straight to the payment
    processor... and that almost doubled my conversion rate
    versus sending them to the order page first.

    so, try sending them to paypal or clickbank first... whichever
    you use.

    what i do is now use the P.S at the bottom of my sales
    letters to reaffirm what they get, the guarantee, etc...
    basically the info you'd put on the order page anyways,
    simply removing the extra step in the process...
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    • Profile picture of the author SpikeS
      Originally Posted by shawnlebrun View Post

      mike,

      i've tested order pages in many different ways... and believe it or not, i
      used to get a better conversion rate and more orders when i simply
      sent people right to the payment processor page... for example paypal
      or clickbank.

      often times, the more hoops and pages you have someone jump through,
      the more people you'll lose.

      here's an old order page i had YEARS ago before i sold my biz...
      it simply used to list out the guarantee and what the got...

      Simple Steps Priority Order Form

      I tested that against sending people straight to the payment
      processor... and that almost doubled my conversion rate
      versus sending them to the order page first.

      so, try sending them to paypal or clickbank first... whichever
      you use.

      what i do is now use the P.S at the bottom of my sales
      letters to reaffirm what they get, the guarantee, etc...
      basically the info you'd put on the order page anyways,
      simply removing the extra step in the process...
      Hi Shawn,

      Firstly, thanks so much for taking the time to chime in!

      Interesting experience you had there. It is a curious thing but I'm definitely going to test adding the elements to the letter (reaffirm things etc) and sending people direct like you say. I'll see how that goes then test sending them to a "beefed up" order page in the middle. I suspect you (and Joe Ditzel) will be right though - so thank you sir.

      Once I've made the changes and ran the test, I'll post back what happened!
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  • Profile picture of the author BrentDotCom
    You need a video on that page, bro. If well done, that's got to help to some degree.
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    • Profile picture of the author demonematt1
      For all the lip service the MPAA has been paying to the claim that it loves tech innovations and wants to work with the tech industry to build cool things, why is it that every new "innovation" the industry comes up with only seems to make life complicated for people in ways that make no sense at all? For example, we recently talked about Warner Bros. ridiculous
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      • Profile picture of the author jimbo13
        I think Joe and Shawn are right too.

        If I go on Amazon for example, read about some book, see the price and like it I expect to go straight to the payment form not some other page.

        Everyone in telesales and face to face sales knows this.

        eg Double glazing rep presents, deals with objections etc etc tells you price. Once you say yes they immediately go to filling in paperwork not chatting about anything else.

        Once they fill it in and it is signed they then consolidate to minimise buyers remorse.

        So 8% read your page and see the price and click to order. Don't delay them filling out the order. Just 'whip out' the contract which online is the payment page.

        Then consolidate with an auto-responder message reaffirming what they will get and why it was a great decision.

        Dan
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  • Profile picture of the author alfid
    I didn't look at your page, but I will tell you one thing from experience. I myself click on "Order Now" sometimes just to see if the price will show up. Is your price present on the first page? If so, then I guess you will have to take other's suggestions above.
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  • Profile picture of the author scottiek
    Have you thought about a real time chat widget on that page? We've tried that and it's helped close quite a few visitors on the fence.
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    ---> I run SERPs.com. Run SEO experiments and prove your SEO work.

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