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The mall could have been right out of Fast Times at Ridgemont High. I got a job selling shoes after school at some now-forgotten shoe store.

My first day. A lady came in and asked to try on a style she saw in the window.

"Be right back!" I said, in that chipper way you do on the first day of the job, before it sinks in that you are selling shoes at the mall.

The manager stopped me as I headed back out.

"Here, take this box, and this one, and this one, and this one. Suggest these styles to her." He piled the boxes so high I had to peek around them to see where I was going.

I said eloquently, "Uh, why? She wants these."

"Because she likes you, she like shoes, and she will buy them from you."

OK, but it didn't seem to make sense.

Why would you buy FIVE pairs of shoes?

See, as a guy, I only buy one pair of shoes at a time. It didn't occur to me that women buy many, many pairs of shoes.

I spread the shoes out in front of her. Since I didn't know jack about the shoes, I just started making stuff up. "While you are here, ma'am, I wanted to show you this pair that just came in. These would be great on a nice date out on the town. And this pair would be perfect for weekend stuff."

OK, the pitch sucked. I was amazed, though, when she bought all five pairs!

You know what my commission on that was? Had to be four or five dollars! haha

Don't forget to suggest other things your prospect may like.

AWAI does this all the time.

Dave Dee (Dan Kennedy's company) just sent out an email about how he noticed the Williams-Sonoma staff is excellent at suggestive selling:

"Did you see the great specials we are having today
like the pie-maker that is 50% off or the table top
sale in the back?"


Make sure you suggest extra products or services with every sale. You never know who will buy all five boxes.

-Joe the Teenage Shoe Salesman
#suggestion
  • Profile picture of the author Laura B
    Yes, sometimes we limit ourselves and make the decisions for our potential customers instead of letting them decide how much they want. But it's best if it's done in a non-obnoxious way, if possible.
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  • Profile picture of the author Raydal
    Originally Posted by Joe Ditzel View Post


    OK, the pitch sucked. I was amazed, though, when she bought all five pairs!

    You know what my commission on that was? Had to be four or five dollars! haha
    These lines made my day! They almost struck me as sarcasm,
    then I had to consider how many years ago this was.

    Back then, $5 must have been a lot.

    -Ray Edwards
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