complete rookie looking to help a nearby diner

13 replies
Alright, I've posted a few times but mostly I've just been a lurker. There is actually TOO much information on this site, and I find myself getting distracted and wanting to learn more instead of implementing the knowledge I've acquired.

With that being said, and also reminding you that I have absolutely ZERO sales, advertising, copywriting experience, I want to try to help the diner nearby where I live. It's a local mom-n-pop type eatery that has quite a few regulars, serves it's entire menu brkfst/lunch/dinner at any time of the day, and is in a fantastic location. The intersection of one of the busiest roads in town and the main interstate is literally half a block from this restaurant. There is a gas station next door that has hundreds of cars coming and going all day long while the diner sits mostly empty.

They do most of their sales on weekend mornings, where regulars (especially Sunday) come in hoards for brunch and post-church gatherings. Throughout the rest of the week it's mostly dead, save for a busy evening here or there by chance or what have you.

I want to help him the diner bring in $5000 more a month, at least. Maybe not that much to start...I don't know. They have a marquee outside that is in an AMAZING spot that gets seen by literally thousands and thousands of people everyday, and it is generally the same thing posted up there for months at a time. It's never eye-catching either... something like 'spring salads' or 'new bisquit sliders' (yes, spelled incorrectly on the marquee).

I have to imagine if it said MON WED FRI buy one get one free SKILLETS (which is by far their most popular item, and I have to assume profitable since it's just some eggs mixed up with a few other things), so many more people would decide to stop and pull in. There has to be some easy incentive to get people to decide to have a quick bite, and especially the travelers who are stopping at the gas station. A way to appeal to them and make the service QUICK so they're not wasting their time sitting around, if that's the main reason they're not stopping.

Anyway, I'm just wondering what you would do if you were me. I would imagine some of you might lick your chops and think that this is the perfect opportunity for you to make thousands of dollars...I have no idea. I like to think that for myself, but I have no experience, but LOTS of ideas. I guess I just don't know how to present myself necessarily. I want to convince this person to hire me for $1000 (or whatever the right price is, again I have no idea) to help him make $5000. That sounds appealing right? Surely I need to have more proof or references to convince the diner to believe me, right?

Sorry for the pleading style of writing I often drift into? I get so invested in my own ideas that I feel like I am begging for others to agree with them. The truth is, I love those who think my ideas are horrible, but only when they tell me why. I look forward to any suggestions. I guess my main objective is to make this work with a few local businesses and do it within the next month or so. Realistically I have no idea but I have a subtle confidence and I believe that I will get at least one good tidbit of information here to continue moving forward with this. Thank you.
#complete #diner #nearby #rookie
  • Profile picture of the author Jason Kanigan
    TEST. That's the only thing you can be sure of the results for.

    Test different marquee headlines.

    Test different offers.

    Test different days of the week.

    You have, essentially, a billboard and traffic.
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  • Profile picture of the author TeamBringIt
    Originally Posted by garretc8 View Post

    Alright, I've posted a few times but mostly I've just been a lurker. There is actually TOO much information on this site, and I find myself getting distracted and wanting to learn more instead of implementing the knowledge I've acquired.

    With that being said, and also reminding you that I have absolutely ZERO sales, advertising, copywriting experience, I want to try to help the diner nearby where I live. It's a local mom-n-pop type eatery that has quite a few regulars, serves it's entire menu brkfst/lunch/dinner at any time of the day, and is in a fantastic location. The intersection of one of the busiest roads in town and the main interstate is literally half a block from this restaurant. There is a gas station next door that has hundreds of cars coming and going all day long while the diner sits mostly empty.

    They do most of their sales on weekend mornings, where regulars (especially Sunday) come in hoards for brunch and post-church gatherings. Throughout the rest of the week it's mostly dead, save for a busy evening here or there by chance or what have you.

    I want to help him the diner bring in $5000 more a month, at least. Maybe not that much to start...I don't know. They have a marquee outside that is in an AMAZING spot that gets seen by literally thousands and thousands of people everyday, and it is generally the same thing posted up there for months at a time. It's never eye-catching either... something like 'spring salads' or 'new bisquit sliders' (yes, spelled incorrectly on the marquee).

    I have to imagine if it said MON WED FRI buy one get one free SKILLETS (which is by far their most popular item, and I have to assume profitable since it's just some eggs mixed up with a few other things), so many more people would decide to stop and pull in. There has to be some easy incentive to get people to decide to have a quick bite, and especially the travelers who are stopping at the gas station. A way to appeal to them and make the service QUICK so they're not wasting their time sitting around, if that's the main reason they're not stopping.

    Anyway, I'm just wondering what you would do if you were me. I would imagine some of you might lick your chops and think that this is the perfect opportunity for you to make thousands of dollars...I have no idea. I like to think that for myself, but I have no experience, but LOTS of ideas. I guess I just don't know how to present myself necessarily. I want to convince this person to hire me for $1000 (or whatever the right price is, again I have no idea) to help him make $5000. That sounds appealing right? Surely I need to have more proof or references to convince the diner to believe me, right?

    Sorry for the pleading style of writing I often drift into? I get so invested in my own ideas that I feel like I am begging for others to agree with them. The truth is, I love those who think my ideas are horrible, but only when they tell me why. I look forward to any suggestions. I guess my main objective is to make this work with a few local businesses and do it within the next month or so. Realistically I have no idea but I have a subtle confidence and I believe that I will get at least one good tidbit of information here to continue moving forward with this. Thank you.
    You have, zero experience. This place will not pay for zero experience. What you can do is this, go to them and explain that you will get their business, more customers.

    Think of a budget, friendly marketing tactic and say that you will market their business, one-two months for free. If you can deliver, then I am sure they will pay your $1k fee. You can take this experience, to other places and charge much higher per month.
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  • Right away you are selling from your heels. If you want to help them, try to help them. Quit worrying about what they will think or whether you have "credibility". You can't control that.

    Jason is right, all you can do is test ideas. So get them to let you test a couple of ideas.

    They will work or they won't. If they don't, you will live to see another day and have plenty of experience you can use on your next job/project/business. Nothing is wasted. All your experience in life comes into play on everything you do.

    That said, you are overlooking the acres of diamonds in your own backyard. You said:

    ----"The intersection of one of the busiest roads in town and the main interstate is literally half a block from this restaurant." Sweet Caroline! Bingo!

    I know you can think of 5 ideas right now you could do to get them business from that intersection.

    ----"There is a gas station next door that has hundreds of cars coming and going all day long while the diner sits mostly empty." What? Right next door??!!!

    Holy Skillets, get a hold of that gas station owner and work a co-promotion! Hint: Ask the gas station owner how you can hep him/her, and work that in to the promotion.

    One idea: For every fillup, they get a 25% off coupon for any meal Mon-Fri. Then, on Sunday morning, you hand out coupons to the diners where they get 25% off on an oil change (or whatever the gas station is willing to discount or "push"). These can't be crappy deals. They must benefit the consumer.

    Next, go the Restaurant Association website and look for restaurants that have posted ways to drive business Mon-Fri. I found 10 ideas. Here are a few:

    ----Work week lunch. Go to local area businesses with flyers promoting work lunch specials.

    ----Trucker Appreciation Meals. Special meals for truckers available Mon-Fri 24 hours a day (or whatever hours they are open) It's a diner near an interstate. Holy 18-Wheeler! Get the word out about the Trucker Appreciation Meals.

    Where to find the truckers? They are over at the gas station! Hand them flyers. It won't take long before the word gets out.

    Want to go crazy with it? One day a month you hire a massage therapist to give out free massages like you see at the mall sometimes.

    Tell me you wouldn't love that if you are driving 20 hours a day. Clear out one of the dead banquet rooms and set up two massage chairs.

    ----We support local farms. Get the head cook to create a couple meals made out of all local farm produce, or that feature a local farmer.

    ----All you can eat spaghetti night. People love this, it's cheap and you can promote it easily.

    There's just a few ideas. You said you have lots more. Pick one and go with it. Build from there. It helps if the diner owner/manager knows upfront that it is a process of testing and trying, and that not all ideas will work. If it were me, I would be talking to that gas station owner tomorrow!

    Get some excitement going. Create a ruckus. Set up a Facebook page. Post the promotions. Put up pictures of the guests having fun. Show the great food. Start tweeting. Get the town involved. Start an email list of customers. Sent them news and updates. Create email specials. Get a website going. Post regular updates. Be fun. Show energy. Be upbeat. Cold-walk the neighboring homes, shops and factories. Introduce yourself. Be a good neighbor. Tell them what is happening. Be friendly and cool. Pass out coupons. Etc.
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    Marketing is not a battle of products. It is a battle of perceptions.
    - Jack Trout
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  • Profile picture of the author RickDuris
    Garretc8,

    The reason most marketing consultants fail is because they don't know how to pick their battles.

    You want deals you KNOW will make both you and the Client money. You want deals that are easy to close. Easy to execute. Easy to profit. You want the Client to SMILE as they write you that check thinking they got the better end of the deal.

    Think "low hanging fruit". It's everywhere.

    In other words: Trying to close a $1000 deal with a reluctant, probably cash-strapped client... in a cutthroat industry... who doesn't know you... who has to fork over the equivalent of 100 meals to you before they see dime one in revenue... with no assurances of success... and you with no experience is the definition of a waste of time.

    Move on. There are better ways to make money.

    - Rick Duris
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  • Profile picture of the author Mark Pescetti
    The first step in helping any restuarant attract more customers starts from the inside.

    What's the quality of their food? Where do they source it? Who cooks? How good is he/she/they?

    Is the menu set up for profitability? Or do they have to order a lot of ingredients from their distributors that creates a complex inventory? (A complex inventory usually means a menu that needs to be completely redone.)

    What's the waiting staff like? Are they friendly? Do they know the menu inside and out? Are they good at connecting with customers, answering their questions... and making them feel special? Do people come back just because of the waiting staff?

    Do they have a system in place - so the front and back of the house works like a well-oiled machine?

    Does the pricepoint of their food appeal to their target audience?

    Lots of internal work to make sure everything is working correctly - BEFORE you even think about brining more customers in.

    With a few exceptions...

    Most restaurants that aren't doing well... aren't doing well for a reason.

    From what you're saying...

    They're getting a good amount of exposure.

    But that exposure isn't "converting."

    So your first job is to understand WHY.

    You can't fix a problem... unless you're crystal clear about WHAT that problem is.

    And Rick is right. (I'm sure he's sick of hearing that!)

    This is a no-win situation for you... or them.

    Your lack of experience isn't just limited to marketing. The restaurant industry has a bunch of nuances you need to know about... to generate a sustainable customer base.

    Just from reading your OP...

    You're not even asking the right questions yet.

    Mark
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    • Profile picture of the author RickDuris
      Originally Posted by Mark Pescetti View Post

      And Rick is right. (I'm sure he's sick of hearing that!)
      Mark, as you've pointed out, there are a lot of moving parts when it comes to marketing a restaurant.

      Yes, there are some tricks to getting people in the door.

      For instance, I remember a story about one restaurant owner who worked a deal with a car rental company to park their cars in his parking lot to make it look busy from the street. (It worked. People think something's wrong with a restaurant if it isn't busy.)

      There are lots of things you can do to bring in people at break even, but the profits are made with return customers.

      - Rick Duris

      PS: Mark, I'll take all the kudos I can carry. Thanks.
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      • Profile picture of the author Mark Pescetti
        Originally Posted by RickDuris View Post

        Mark, as you've pointed out, there are a lot of moving parts when it comes to marketing a restaurant.

        Yes, there are some tricks to getting people in the door.

        For instance, I remember a story about one restaurant owner who worked a deal with a car rental company to park their cars in his parking lot to make it look busy from the street. (It worked. People think something's wrong with a restaurant if it isn't busy.)

        There are lots of things you can do to bring in people at break even, but the profits are made with return customers.

        - Rick Duris

        PS: Mark, I'll take all the kudos I can carry. Thanks.
        One of my recent clients told me about how he paid people to sit in his restaurant - so it looked busy. Which also worked.

        Perception IS reality in the restaurant business. (most of the time - like Bob Dylan said.)

        Marketing a restaurant isn't always about advertising.

        If the restaurant is run correctly... and has a lot of potential "foot" traffic, it can largely market itself.

        Yes...

        Some advertising is always required. But it doesn't have to be a huge campaign.

        Getting the "right" people in will trigger the necessary word-of-mouth.

        Mark
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      • Profile picture of the author ewenmack
        I'm working with the owner of a upmarket cafe in Manhattan, New York.

        His business is a set up for us coming in to drive
        his business.

        He has fantastic customer reviews on social media,
        has food critic reviews, has sms systems in place and is prepared to
        give free food away to get people in the door.

        Compare this with his meat supplier who was offered a spot on a EDDM
        campaign, space in his store to do sampling and us doing the design and copy
        to draw in more crowds to taste his great meat.

        No, the guy fought all the way and jumped ship on print deadline day.

        He can't be saved from his business demise.

        So yeah, you gotta work with clients who have everything
        in place for you to go in to do your magic.

        Best,
        Ewen
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        • Profile picture of the author JohnRussell
          Originally Posted by ewenmack View Post

          Compare this with his meat supplier who was offered a spot on a EDDM
          campaign, space in his store to do sampling and us doing the design and copy
          to draw in more crowds to taste his great meat.

          No, the guy fought all the way and jumped ship on print deadline day.

          He can't be saved from his business demise.
          The meat supplier probably only does B2B so does not see a lot of value in a B2C promotion. Been there, done that.
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          • Profile picture of the author ewenmack
            Originally Posted by JohnRussell View Post

            The meat supplier probably only does B2B so does not see a lot of value in a B2C promotion. Been there, done that.
            He does direct to consumer, has a retail store front
            and website where consumers order.

            Plus wants more retail customers as he has only
            been opened for about a month.

            Best,
            Ewen
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            • Profile picture of the author JohnRussell
              Originally Posted by ewenmack View Post

              He does direct to consumer, has a retail store front
              and website where consumers order.

              Plus wants more retail customers as he has only
              been opened for about a month.

              Best,
              Ewen
              Then either he's an idiot or he's broke. Or both.

              I've been in the food business for a long time - it's a different world
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              • Profile picture of the author cruisinman
                Run a Co-Op marketing piece using EDDM and mail to 10,000 homes and businesses around their center point.

                I wouldn't do a Post Card. I would do a 8 page - 8"x10" full color publication. You can get more businesses, give them bigger size ads and charge them less . . .

                10k copies cost $1400 + $1600 postage = $3000 cost.

                1/2 page ad = $389 and 1/4 page ad = $199. Need 16 to 24 businesses.

                Approximately $6,000 Gross Sales. Can be more if you charge for premium placement.
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                Life - enjoy it . . .

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                • Profile picture of the author OutOfThisWord
                  Most people won't go to an eatery they haven't been before unless they go with a friend.

                  That being said, handing current customers a 'bring a friend next time' offer with something off the price of both meals is simple, yet may prove effective.
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