[Critiques appreciated] - Direct Response Sales Letter

17 replies
Hi all, I've been lurking and occasionally commenting in this copywriting forum for a week or so. I'm a technical writer by trade (IT/Security), plus I've written a number of short stories and 4 novels. I am very interested in being a copywriter but am only in the asking questions, listening to videos, and reading the Stickies phase. I know I need to work on my salesmanship since this is my big weak spot.

I decided to write this up and get some other eyes on it for review and critique. I've taken a couple of days to write and edit and edit and edit some more. It sort of reminds me of my fiction writing efforts....write once, set it aside and edit until you can't stand it anymore.Yeah, it's like that.

It would be for either a Direct Response mailing to local residents or in a local newspaper. I have changed the vocation of Michael because he's a relative. My wife actually does this and makes these.

At this point I don't know how good or how bad it is. Thanks.
__________________________________________________ ____

How a Heavy Bi-Vocational Pastor/Garbage Collector Relieved His Lower Back Problems In One Afternoon

You probably won't believe this story but it is true, except the name. Our friend Michael is a huge man and works in the pastorate while running a garbage collection service. He's on his feet all day every day. He asked if we could help with his back pain. Michael knew my wife was a specialist in making foot orthoses. She had trained for a year under a leading Orthotist, who had made orthoses for college athletes. Being a Big 10 sports fan himself, Michael had read of two NCAA Division 1 football players that had come to her boss for help with their foot problems. Those players were back playing within days instead of weeks or months. Michael wanted whatever that man had made for them.

Handcrafted and the Secret Sauce

She agreed to help. After she took a cast of Michael's feet, he asked about the process.

"It's simple," my wife replied, "I make them in layers. The bottom is made of carbon fiber and it's what we used for insoles the football and basketball players wear. It'll take a massive beating. Anything less and those guys would shred it in their first practice. Then we put another 2 or 3 layers of softer material on top, and then a top layer. It's all form fitted to the shape of your foot. Now there is what I call the secret sauce that makes the process unique to all others, so I'll stop right there. As far as I know only two people in the world do it. You're looking at one of them."

Beware of Cheap Imitations

Michael said, "Wow, sure beats the $29.95 gel-filled inserts in the drug stores."

"Don't get me started, Michael. All mine are customized to your feet. The drug store inserts are mass produced, and well...you may be happy for a little while, but that'll wear off quickly."

I picked up the final product before Michael put them into his shoes. They were rock hard on the bottom but cushiony on top.

Four layers.

Custom fit for one person in the world.

Couldn't Believe His Feet

Michael slipped them into his shoes and walked towards the door. He turned around and grinned a mile wide.

"Talk to us, Michael," I said.

"How much are these and can I buy three more for my other shoes? I spent over $600 on a pair of these things two years ago since Medicare wouldn't cover them and they lasted about two weeks. Worthless pieces of molded plastic. But these? Comfortable. Rigid. I like 'em." He straightened his back. He smiled again.

A wise man once told me, "Craftsmanship always trumps speed." ///this would have been in a Johnson box///

"I can't believe the difference already. I've walked bow legged all my life." He paced back and forth two more times before speaking. "This has helped make it so I'm not walking on the outside of my feet anymore. I feel the pain lessening even as I tell you this."

The Old Fashioned Way


My wife and I set up shop and began doing what her boss had done before he became ill: making them from home, one pair at a time...the old fashioned way. The process is simple:

1) set up an appointment
2) come in
3) cast your feet
4) wait for the orthoses to be made
5) fit them on you, and
6) enjoy life with less pain.

The Cost

The alumni-funded college athletes shelled out a cool $1400 for their players' orthoses. It was worth more than that to get their athletes back on the field quickly. But realistically, who has that kind of dough? Even a quarter of that price tag is on the high side for most. We get that. So, in order for us to provide a world class product at an affordable price for more people, you pay $229 for the first pair and $99 for subsequent pairs since some of the labor has already been done with the first.

What about Medicare? Due to Medicare's quirky rules, most orthoses are not covered by Medicare and most insurances. If you need to set up a monthly payment plan, we can certainly arrange that.

A Guarantee

We guarantee the quality and craftsmanship of our product for a full 90 days. Come back for adjustments during those 90 days. If you are not satisfied with your orthoses any time within those 90 days, we'll adjust them or replace them free of charge. It's unlikely you'll be back except for minor tweaks, but there's the one-in-a-million chance it could happen. The risk is all on us.
Our feet and lower backs are extremely important, and anything we can do to alleviate pressure and pain is one large step towards wellness.

I urge you to call to set up an appointment today to get fitted for your custom foot orthoses. Our time slots fill up quickly since there is room on our calendar for 6-7 pairs a day without being rushed. Reserve your spot while there are spots left on our calendar.

You can continue to soak those feet nightly and make frequent trips to the chiropractor, or you can experience these pain-relieving orthoses.

Dave

P.S. Given the time and effort it takes to handcraft these orthoses, appointments are limited to 7 per day. The appointment slots fill up quickly. Call now to reserve your custom-made orthoses. 612-555-1212
#critique #product #review
  • Profile picture of the author Tim R
    The good thing is you have taken some action and written your first letter. So congratulations on getting started.

    However the letter itself is pretty much a disaster. Many, many problems going on here.

    I think your experience in writing fiction is working against you here and you're going to have to unlearn much of what you know. You're focusing too much on telling a story instead of selling the product.

    The headline is confusing and has no relevance to the reader. Who uses the word bi-vocational?

    With your very first sentence you put the thought into the reader's mind not to believe what they're about to read. While you are pleading for the reader's trust, you admit the name is changed. For a shoe product. Why the secrecy? What does he have to hide? I don't get it at all.

    But the problem even before this is you're not calling out and speaking directly to your target market. If you're sending a direct mail letter, tell them from the get go who the letter is for.

    You only have so long to grab someone's attention and compel them to read on. Something you might want to try is to imagine you were going door to door selling this product. When someone opens the door, what are you going to say? Are you going to get to the point of why you are there, or are you going to waffle on for five minutes about your bi-vocational pastor friend, leaving your prospect to wonder what the hell you're talking about and why you are telling them this story?

    That's not to say there's no place for a story in your ad, but that you take way too long to get to anything remotely relevant for the reader. And even then it is weak. You're not addressing the reader directly and providing a compelling argument that your product is the answer to their problem.

    You might also want to study up on how to inject emotion into your sales letters. You're not hitting the pain points of the reader and you're not making them feel how their life will be better with your product.
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    • Profile picture of the author StarkContrast
      Originally Posted by Tim R View Post

      The good thing is you have taken some action and written your first letter. So congratulations on getting started.

      Thanks, Tim, for taking the time to review and critique this letter. Very insightful comments. That I didn't know whether I had a winner or a stinker on my hands should have told me I have a long way to go.

      However the letter itself is pretty much a disaster. Many, many problems going on here.

      Fair enough. While that's painful to hear initially, better here than in the "real" world where people won't buy from me because the copy sucks.

      I think your experience in writing fiction is working against you here and you're going to have to unlearn much of what you know. You're focusing too much on telling a story instead of selling the product.

      The headline is confusing and has no relevance to the reader. Who uses the word bi-vocational?

      Very common term for small church pastors. Irrelevant though for this, except he's on his feet all the time. Even so, irrelevant. So noted.

      With your very first sentence you put the thought into the reader's mind not to believe what they're about to read. While you are pleading for the reader's trust, you admit the name is changed. For a shoe product. Why the secrecy? What does he have to hide? I don't get it at all.

      Originally I had used the word 'obese' and 'overweight' but changed because it was harsh...plus he is a relative, which is probably a reason not to use him as an example.

      But the problem even before this is you're not calling out and speaking directly to your target market. If you're sending a direct mail letter, tell them from the get go who the letter is for.

      OK. Good. I'm usually more direct than this.

      You only have so long to grab someone's attention and compel them to read on. Something you might want to try is to imagine you were going door to door selling this product. When someone opens the door, what are you going to say? Are you going to get to the point of why you are there, or are you going to waffle on for five minutes about your bi-vocational pastor friend, leaving your prospect to wonder what the hell you're talking about and why you are telling them this story?

      Very good way to look at this and how to sell it. If I'm going door to door I'm getting to the point quicker than most

      That's not to say there's no place for a story in your ad, but that you take way too long to get to anything remotely relevant for the reader. And even then it is weak. You're not addressing the reader directly and providing a compelling argument that your product is the answer to their problem.

      A compelling argument. Got it. His back aches. His feet hurt. He's in pain and what he has now (if he has anything) isn't working.

      You might also want to study up on how to inject emotion into your sales letters. You're not hitting the pain points of the reader and you're not making them feel how their life will be better with your product.

      I will be doing just that, Tim. Emotions though? I'm a guy, Tim. I don't do emotions! joking.
      Thanks again, Tim, for taking the time. It's opened my eyes.
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  • Profile picture of the author angiecolee
    I'm going to advise you to do the same thing I advised another writer in the past couple weeks -

    Take a look at what you bolded:

    Originally Posted by StarkContrast View Post

    How a Heavy Bi-Vocational Pastor/Garbage Collector Relieved His Lower Back Problems In One Afternoon

    Handcrafted and the Secret Sauce

    Beware of Cheap Imitations

    Couldn’t Believe His Feet

    Craftsmanship always trumps speed.”

    The Old Fashioned Way

    The Cost

    A Guarantee

    free of charge.
    Does this really tell your story?

    A few quick notes you should consider:

    1. Does heavy really tell the story you want to convey? Heavy's one of those vague descriptors that means different things to different people. You want precise. You want everyone to have the same picture of this gigantic dude with the massive gut (just spitballing here) who's chronically in pain.

    2. Like Tim said, there's no emotion. How can you make it more compelling? If you're going to narrate, you better be Morgan ******* Freemaning this stuff. Yes, I know I just made Morgan Freeman into a verb.

    3. Why are you worried what your friend thinks of your descriptor of him? Is he reading this letter? Are you scared someone else will read this letter and know it's him immediately? I'm not saying you should go balls-to-the-wall insulting, but call a spade a spade and don't worry so much about what people think.

    4. You really need to make people feel the pain here. This is a very dry recounting of some dude's visit to the doctor's office. It reads a lot like one of those prescription drug commercials you see on TV, where people ask all kinds of random ass questions that they'd NEVER ask people in real life.

    To sum up, if you're basing this on a REAL LIFE story, you're sitting on a damn gold mine.

    Call him up or set up a meeting with him, take a recorder, and get the whole conversation down. Transcribe that audio. Edit it into a compelling narrative. Don't be a third person narrator when you could be stepping in to the shoes of your target market, quite literally.

    Great job in getting it done and putting yourself out there, man
    Signature

    Aspiring copywriters: if you need 1:1 advice from an experienced copy chief, head over to my Phone a Friend page.

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    • Profile picture of the author Bill Jeffels
      You do have something here. It's a little rough.

      Remember: star, story, solution.

      The problem: Michael is a garbage collector who is on his feet all day. Describe all the pain that he suffers from doing that job on a daily basis. The pain it takes to do his job and what suffering he is going through.

      Describe how Michael had tried everything in the past but nothing seemed to work. He was becoming frustrated and was desperate to try something to relieve his pain.(Agitate problem)

      Now comes the solution: Michael try's on your product and can't believe how the pain is instantly taken away and it works very well.

      I really like the price comparison you did here. Comparing the $1400 others have paid to the great deal of $229 dollars and $99 for each subsequent pair. You're showing value yet the customer thinks they are still getting a great offer.

      The guarantee is great. Complete risk reversal. That gives the prospect that warm feeling inside that you will stand behind your product.

      The scarcity part. I like it. Believable and you always need some scarcity.

      The P.S. Needs a little work. In the PS you should be quickly summing up all the benefits the prospect is going to get, risk reversal.


      Oh ya, really like the... you can keep what your doing, soak your feet nightly, numerous trips to the chiropractor or try your product and finally find a solution. Nice.


      Bill Jeffels

      .
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      • Profile picture of the author ThePromotionalGuy
        Stark,

        It's not easy to unlearn a particular style of writing and it not spill over into a different format of writing.

        I considered a critique but so far the feedback you've received is stellar. So to assist you I want you to take about 10 minutes and read Michael Masterson's essay, "The Power Of One".

        Here is the link: The Power of One

        When I saw him teach this at a live seminar it really gave me better clarity for my copywriting. You can actually visualize a more narrower approach when selling in print.
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        • Profile picture of the author StarkContrast
          Originally Posted by angiecolee View Post

          I'm going to advise you to do the same thing I advised another writer in the past couple weeks -

          Take a look at what you bolded:

          Does this really tell your story?
          Very interesting way to look at this. No, it doesn't tell the story.

          1. Does heavy really tell the story you want to convey? Heavy's one of those vague descriptors that means different things to different people. You want precise. You want everyone to have the same picture of this gigantic dude with the massive gut (just spitballing here) who's chronically in pain.

          Heavy? No way. Fat, tubbo, obese, Orca perhaps. Massive gut. I like that one...

          2. Like Tim said, there's no emotion. How can you make it more compelling? If you're going to narrate, you better be Morgan ******* Freemaning this stuff. Yes, I know I just made Morgan Freeman into a verb.

          Working on emotion. Working on it. I need to get passionate about the product. It's great and can help a lot of people.


          3. Why are you worried what your friend thinks of your descriptor of him? Is he reading this letter? Are you scared someone else will read this letter and know it's him immediately? I'm not saying you should go balls-to-the-wall insulting, but call a spade a spade and don't worry so much about what people think.
          Will do.

          4. You really need to make people feel the pain here. This is a very dry recounting of some dude's visit to the doctor's office. It reads a lot like one of those prescription drug commercials you see on TV, where people ask all kinds of random ass questions that they'd NEVER ask people in real life.

          Passionate, emotional, spirited. Thinking, thinking, thinking.

          To sum up, if you're basing this on a REAL LIFE story, you're sitting on a damn gold mine.

          Call him up or set up a meeting with him, take a recorder, and get the whole conversation down. Transcribe that audio. Edit it into a compelling narrative. Don't be a third person narrator when you could be stepping in to the shoes of your target market, quite literally.

          Thanks. Will do.

          Great job in getting it done and putting yourself out there, man
          Originally Posted by Bill Jeffels View Post

          You do have something here. It's a little rough.

          Remember: star, story, solution.

          The problem: Michael is a garbage collector who is on his feet all day. Describe all the pain that he suffers from doing that job on a daily basis. The pain it takes to do his job and what suffering he is going through.

          Good. I like this. Pain. Wincing as he jumps off the truck, when he's bending over...etc.

          Describe how Michael had tried everything in the past but nothing seemed to work. He was becoming frustrated and was desperate to try something to relieve his pain.(Agitate problem).


          Now comes the solution: Michael try's on your product and can't believe how the pain is instantly taken away and it works very well.

          I really like the price comparison you did here. Comparing the $1400 others have paid to the great deal of $229 dollars and $99 for each subsequent pair. You're showing value yet the customer thinks they are still getting a great offer.

          The guarantee is great. Complete risk reversal. That gives the prospect that warm feeling inside that you will stand behind your product.

          The scarcity part. I like it. Believable and you always need some scarcity.

          The P.S. Needs a little work. In the PS you should be quickly summing up all the benefits the prospect is going to get, risk reversal.
          All very good comments. Thanks.

          Oh ya, really like the... you can keep what your doing, soak your feet nightly, numerous trips to the chiropractor or try your product and finally find a solution. Nice.

          Bill Jeffels
          .
          Originally Posted by ThePromotionalGuy View Post

          Stark,
          It's not easy to unlearn a particular style of writing and it not spill over into a different format of writing.

          I considered a critique but so far the feedback you've received is stellar. So to assist you I want you to take about 10 minutes and read Michael Masterson's essay, "The Power Of One".

          Here is the link: The Power of One

          Went there, read it, bookmarked it. And will read it again soon. When I hear sermons that are "13 steps to becoming a better....". I tune out after about 3. 3 is my limit. One is even better. Very similar to "the main thing is to keep the main thing the main thing."

          When I saw him teach this at a live seminar it really gave me better clarity for my copywriting. You can actually visualize a more narrower approach when selling in print.
          Wow, I do appreciate the common sense critiques on this letter from all of you. It's encouraging. I've got some work to do. Thanks again.
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  • Profile picture of the author max5ty
    Hey StarkContrast, I read this over, seems as though you put some time and effort into it. Congratulations.

    You've already got some really good critiques, but here's a couple thoughts I had...

    For the athletes, you mentioned they needed help with their feet, but didn't say anything about back pain. For Michael you said he needed help with his back pain. To me, I was trying to figure out exactly what the inserts were mainly used for. I got the overall feeling they were mainly for back pain. Which brings me to my point.

    I'd suggest you be more specific about all the uses. Back pain, foot pain, massage your feet, help walking, less tired, more energy, run better, assist with crutches, foot problems, heel pain, etc. I'm not saying all those fit your product, just saying I'd cover all the bases. You'll appeal to more buyers if you mention all the uses. Often with a product, the thing you originally think is the main selling point, turns out not to be.

    Another thing that stood out to me was there was no mention of women using, or suggestions of them using your product. Lots of women are the decision makers. Your wife is mentioned, but not as a user. Also do children use them?

    Also, do they fit into any shoes? Workboots, tennis shoes, womens flats, high heels, childrens shoes, etc. I realize your goal is to sell more than 1 pair to each customer since most have more than 1 pair of shoes...I'd work on that phrasing...but are they also easily interchangeable? Can they be washed? How soon will they get them? Not saying all these are good questions, just trying to say It'd be good to cover more bases.

    Using the term "The Cost" is something I'd rework. I'd focus more on the investment aspect.

    Might just be me, but I thought the whole thing about how your wife worked for the guy that created these, then he got ill and she still does it, didn't all come together at the right time. Seems you started with the guy, then on down in the letter explained he got ill and all.

    Just some quick thoughts, hopefully it helps.

    You're on the right track. When people put thought and effort into writing a piece like you did, it makes it seem more worthwhile commenting on it.

    Best wishes.
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    • Profile picture of the author StarkContrast
      Originally Posted by max5ty View Post

      Hey StarkContrast, I read this over, seems as though you put some time and effort into it. Congratulations.

      You've already got some really good critiques, but here's a couple thoughts I had...

      For the athletes, you mentioned they needed help with their feet, but didn't say anything about back pain. For Michael you said he needed help with his back pain. To me, I was trying to figure out exactly what the inserts were mainly used for. I got the overall feeling they were mainly for back pain. Which brings me to my point.

      I'd suggest you be more specific about all the uses. Back pain, foot pain, massage your feet, help walking, less tired, more energy, run better, assist with crutches, foot problems, heel pain, etc. I'm not saying all those fit your product, just saying I'd cover all the bases. You'll appeal to more buyers if you mention all the uses. Often with a product, the thing you originally think is the main selling point, turns out not to be.

      Nice points. When they're made correctly, they do many of what you suggest.

      Another thing that stood out to me was there was no mention of women using, or suggestions of them using your product. Lots of women are the decision makers. Your wife is mentioned, but not as a user. Also do children use them?

      Oh yeah, they can be made for anyone. Athletes, walkers, hikers, bikers or just walking around the house.

      Also, do they fit into any shoes? Workboots, tennis shoes, womens flats, high heels, childrens shoes, etc. I realize your goal is to sell more than 1 pair to each customer since most have more than 1 pair of shoes...I'd work on that phrasing...but are they also easily interchangeable? Can they be washed? How soon will they get them? Not saying all these are good questions, just trying to say It'd be good to cover more bases.

      Any shoes except maybe sandals or high heels. In a previous version I had written that the feet are cast and depending on workload usually take an hour or two to make. Turn around can be very quick. Same day if low work load.

      Using the term "The Cost" is something I'd rework. I'd focus more on the investment aspect.

      Investment angle. Good stuff.

      Might just be me, but I thought the whole thing about how your wife worked for the guy that created these, then he got ill and she still does it, didn't all come together at the right time. Seems you started with the guy, then on down in the letter explained he got ill and all.

      I'm hesitant to reveal much about her former boss in the letter.

      Yes, he was ill with some sort of cancer and didn't expect to live long. That was 7 years ago. I just looked him up online and he's still in business. ///irrelevant, I suppose.

      Unfortunately the boss/employee relationship didn't end on great terms. We are in a different part of the country than he is but still I didn't feel comfortable revealing much more than that in an ad. I wouldn't even consider this if we were in the same metro area.

      Understand. I need to tie that loose end up without revealing any more, or perhaps make it more of an internship, which essentially what it was. Actually as I think about it, it might be the route to go, and leave out the illness, which is irrelevant to the storyline.


      Obviously lots of thoughts whirling around in my head now.

      Just some quick thoughts, hopefully it helps.

      You're on the right track. When people put thought and effort into writing a piece like you did, it makes it seem more worthwhile commenting on it.
      Best wishes.
      Thanks for your review and critique. I have lots more to think about.
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  • I enjoyed reading it - its a very good first piece.

    Take all the advice from tim, angie, bill, promo and max.

    One other thing you could do is add just few more lines from your wife.

    As a reader you almost expect her to say a little bit more about her process - maybe towards the end. In case anyone forgets what she said at the beginning!

    Not too technical and of course not giving away the "secret" just a touch more categoric "evidence" why the soles work so much better than anything else - maybe a diagram or a dollop of "scientific proof" will help do it.

    You want your audience to believe without a shadow of doubt they now have the answer and can't wait to phone up for an appointment.


    Steve
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  • Profile picture of the author Veda El
    Tim shared some strong points in the beginning...

    Well, You started making readers bored with that story just when he started reading... Never start a sales letter with a story.. A lot of people will simply stop reading!

    Always start by mentioning "actual" problems so that It starts to drive reader's interest to read further because they will emotionally get attached with you once you mention the problems... And once you have their full attention... bring in your solution
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    • Profile picture of the author angiecolee
      Originally Posted by wearekr View Post

      Tim shared some strong points in the beginning...

      Well, You started making readers bored with that story just when he started reading... Never start a sales letter with a story.. A lot of people will simply stop reading!

      Always start by mentioning "actual" problems so that It starts to drive reader's interest to read further because they will emotionally get attached with you once you mention the problems... And once you have their full attention... bring in your solution
      NO. Just no.
      Signature

      Aspiring copywriters: if you need 1:1 advice from an experienced copy chief, head over to my Phone a Friend page.

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    • Originally Posted by wearekr View Post

      Tim shared some strong points in the beginning...

      Well, You started making readers bored with that story just when he started reading... Never start a sales letter with a story.. A lot of people will simply stop reading!

      Always start by mentioning "actual" problems so that It starts to drive reader's interest to read further because they will emotionally get attached with you once you mention the problems... And once you have their full attention... bring in your solution

      A great story will keep people reading.

      The PAS formula is a safe and sure bet (Problem - Agitate - Solve).

      Stark pulled off the magnificent feat (no pun intended) by doing them both simultaneously and at the same time.

      Brilliant.


      Steve
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  • Profile picture of the author JamesDLayton
    Guess Joe Sugarman was wrong after all *palmface*

    James
    Signature
    "We are what we think about
    all day long." - Earl Nightingale
    One of the easiest transformations I ever undertook as a copywriter was reading that quote every day.
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    • Profile picture of the author StarkContrast
      Originally Posted by JamesDLayton View Post

      Guess Joe Sugarman was wrong after all *palmface*

      James
      Right. I actually had his BluBlocker ad up (on your thread) when I was writing this. I too was baffled by what made it work so well. Still am.
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  • Profile picture of the author elmo033057
    "Being a Big 10 sports fan himself, Michael had read of two NCAA Division 1 football players that had come to her boss for help with their foot problems."

    You need to go back and read what you have written aloud because this sounds very awkward. You want your copy to come across as clear, and punchy. You can do that with shorter sentences that cut out all of the fluff.

    God Bless,

    ELMO
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    • Profile picture of the author StarkContrast
      Originally Posted by elmo033057 View Post

      "Being a Big 10 sports fan himself, Michael had read of two NCAA Division 1 football players that had come to her boss for help with their foot problems."

      You need to go back and read what you have written aloud because this sounds very awkward. You want your copy to come across as clear, and punchy. You can do that with shorter sentences that cut out all of the fluff.

      God Bless,

      ELMO
      Version 2.0 is in the works and this is something I'm working.

      Right now I'm having a hard time transitioning from the story to "what's next." I'm working it a little at a time.
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  • Profile picture of the author elmo033057
    "He asked if we could help with his back pain. Michael knew my wife was a specialist in making foot orthoses. She had trained for a year under a leading Orthotist, who had made orthoses for college athletes."

    Here is an easy place to start trimming this down. Using the same words or terms 3 times in a row, sounds monotonous.

    Also, keep in mind that prospects won't really care about FEATURES they want to know what it will do for them (benefits) more than anything else. Make a list of all the things that will benefit your prospects with this product and really hammer that down in your copy.

    God Bless, my friend!

    ELMO
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