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Stopping abandoned carts

by Benj25204
5 replies
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Hello
I am really struggling to prevent abandoned carts and i dont know why they are happening. I get visitors adding products to cart and leaving. i cant follow them up becuase no email is left. What tips can you give to decrease cart abandonment on ecommerce store
#abandoned #carts #stopping
  • Profile picture of the author ksummers
    Lots of people add products to their cart even if they don't strongly intend to buy anything.

    They might get shocked at the price of all the things adding up,be put off by postage costs, be put off by your payment methods or just change their mind.

    It is frustrating, especially since you say you can't follow them up via email.

    Take a critical look at your checkout process or even better , get someone else to check it over.
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  • Profile picture of the author OnlineStoreHelp
    Originally Posted by Benj25204 View Post

    Hello
    I am really struggling to prevent abandoned carts and i dont know why they are happening. I get visitors adding products to cart and leaving. i cant follow them up becuase no email is left. What tips can you give to decrease cart abandonment on ecommerce store
    You are using Bigcommerce and depending what plan you use, they have abandoned cart notification built in. Are you on their lowest plan? How much are you charging for shipping. I have found this is a big determinate most of the time...
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    Learn how to set up a powerful, functional yet easy to use e-commerce website at cartprep.com.

    Not sure what ecommerce solution to use? Watch my video walk through of popular shopping carts.
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  • Profile picture of the author jeliner
    Originally Posted by Benj25204 View Post

    Hello
    I am really struggling to prevent abandoned carts and i dont know why they are happening. I get visitors adding products to cart and leaving. i cant follow them up becuase no email is left. What tips can you give to decrease cart abandonment on ecommerce store


    From a technical point of view, it depends where and how data persist is taking place. If client side persist is taking place, then the most probable way its doing this is by using cookies. Can you confirm if these clients have cookies enabled? Personally, I don't like this method because its easily hackable.


    Server side persist is my prefered method. Its accomplished by creating something called a session state. Servers running IIS, for example, have configuration settings to control the duration of session state. If you have a session state timer set to zero, or just a few seconds, this could produce the error you describing. If your developing in ASP, session state settings are also maintained at the application level in the app.config.
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    • Profile picture of the author RichardAtVeeqo
      [DELETED]
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  • Profile picture of the author tiana with ecomdash
    We wrote an article not too long ago with researched statistics on why shoppers jump ship before completing a purchase, and suggestions on how to combat each issue. May be worth a look? You can find the article here.

    Tiana with ecomdash
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  • Profile picture of the author ramonelu
    have you tried a retargeting software?
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