How Would You Approach 1.6mil Unmarketed Email List?

12 replies
Hey Warriors,

I have an interesting situation on my hands. A client of mine has an extremely extensive email list. Extensive to the tune of 1,600,000 travel-related emails. Even better though: each and every email address came from the sale of a market-based travel product. Tons of data here!

The tough part: These emails have been acquired over the past 8 years or so and have rarely (if ever) been engaged. In other words, just assume the list hasn't been touched since each sale.

What would you do?
#16mil #approach #email #list #unmarketed
  • Profile picture of the author ProducerK
    Don't even go down this road.
    8 months is too long for a list to stay dormant, let alone 8 years.
    This list, being 8 years old, will be filled with inactives, bounces, traps, and a bunch of other garbage.
    Your just asking for a ton of problems, especially if you are not a veteran email marketer.
    Just my two cents...
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    • Profile picture of the author JohnMcCabe
      If you decide to go down this road, tread very lightly.

      You didn't mention if this list was sales by your client, or how the list was acquired.

      Assuming everything is on the up and up, the first step is to clean the list. My guess is that after such a long time, you'll end up with about 10% of the originals.

      The next step is to get them to opt in again before you start trying to market to them again. Contact them one time, remind them how you got their email, and announce that you are starting a new newsletter or ezine, and you only want to send it (and the special subscriber-only benefits) to people who want to receive it.

      I realize that this isn't quite as "sexy" as the idea of bombing 1.6 million addresses with offers, but it should net you a much more receptive audience as well as getting permission for ongoing contact.
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by KyleGolemMedia View Post

    What would you do?
    I'd throw it away, not believing for a moment that it could possibly have any value to me, while the huge potential disadvantages of trying to use it (which include, among others, all the problems discussed in this post and in the other threads linked to, there) are all-too-readily foreseeable.

    They'd be "remarkable circumstances indeed" that made it legitimate for you to use the list, anyway: for a start, all the potential recipients would have to have given permission, at the time they opted in, for subsequent third-parties to contact them, and so on.

    I'd expect something like a 1% open-rate and 0.01% click-through rate, and a flood of spam complaints.

    However, John's response just above is undeniably far more constructive than mine, so I wouldn't blame you for preferring that one.

    .
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  • Profile picture of the author Richelo Killian
    I agree with what most are saying in here ... Dump it. NOT worth the hassle, and you will run into more problems than you can imagine, even after cleaning it.
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    • Profile picture of the author JohnMcCabe
      IF his client acquired the list legitimately (capital IF), then 1.6 million in a database is going to be hard for his client to just dump.

      And that's the spirit in which I answered - the OP acting on behalf of his client.

      If he's talking about getting the list from his client for his own use, I agree. Dump it.
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      • Profile picture of the author bbb7
        Can you make a list with only the recent ones?
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      • Profile picture of the author ProducerK
        Originally Posted by JohnMcCabe View Post

        IF his client acquired the list legitimately (capital IF), then 1.6 million in a database is going to be hard for his client to just dump.

        And that's the spirit in which I answered - the OP acting on behalf of his client.

        If he's talking about getting the list from his client for his own use, I agree. Dump it.
        Nobody with half a business sense would have a 1.6Million database collected over 8 years and have never mailed it.

        This just screams co-registration data, old, purchased from some dead beat data broker.

        Even if the database was from his own site, having it aged for 8 years makes it worth nothing. I would not mail it on my own system if I was given the database free.

        Data that has not been touched or contacted in 6 months is basically garbage, let alone 8 years.
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        • Profile picture of the author JohnMcCabe
          Originally Posted by ProducerK View Post

          Nobody with half a business sense would have a 1.6Million database collected over 8 years and have never mailed it.
          You'd be amazed at what otherwise smart business owners will or won't do, especially in the offline world. It wouldn't be the first time a business started collecting emails because someone told them it was a good idea, then never did anything with them because they didn't know what to do and other things took priority.

          Originally Posted by ProducerK View Post

          This just screams co-registration data, old, purchased from some dead beat data broker.
          You might be right, hence my "IF".

          Originally Posted by ProducerK View Post

          Even if the database was from his own site, having it aged for 8 years makes it worth nothing. I would not mail it on my own system if I was given the database free.

          Data that has not been touched or contacted in 6 months is basically garbage, let alone 8 years.
          Your opinion?

          It really doesn't matter, if the OP's client wants to go ahead, that's how I'd go about it.
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  • Profile picture of the author fulfilledlife
    I would not dump it.

    Those are customers who spent money at some time, given that it is travel clients each potentially cost of couple thousand dollars, even at 2-3% open rate you looking on big potential profit.

    Just make sure you split this list in much smaller chunks and don't send email to all of them at once.

    One thing in being successful business person is to be able take any opportunity that comes your way and find a way to monetize it, as long as the opportunity is legal.
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  • Profile picture of the author Laura Ann
    Would You not just send the list a message asking them reconfirm their subscription, that way you have a new list that want good content
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  • Profile picture of the author ronrule
    Originally Posted by KyleGolemMedia View Post

    Hey Warriors,

    I have an interesting situation on my hands. A client of mine has an extremely extensive email list. Extensive to the tune of 1,600,000 travel-related emails. Even better though: each and every email address came from the sale of a market-based travel product. Tons of data here!

    The tough part: These emails have been acquired over the past 8 years or so and have rarely (if ever) been engaged. In other words, just assume the list hasn't been touched since each sale.

    What would you do?
    First things first, clean the list (there are services out there that do this - I can recommend a few if you want). If your bounce rate is too high, your message will never make it to the rest of the list. I'm in a similar situation right now, have about 800k emails from an old brand that has never marketed to them - after cleaning the list only about 300k of those email addresses are still active.

    Start there and see what list size you're working with.

    Eight years is a long time ... I would start with an announcement, not a marketing message. Announce a newly redesigned website, company ownership change, etc. Remind them somewhere in this email that they are a CUSTOMER - don't just hammer them with an ad out of the blue since they may not remember purchasing from you.

    Let everyone who plans to unsubscribe do so. It will probably be significant. Re-mail the non-opens at least one more time.

    Then switch list providers, and don't port over the unsubscribes. That way when you really start to get into the marketing, you're working with a list of subscribers who have accepted you and won't be nailed with any bounces or unsubscribes with your new provider.
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  • Profile picture of the author KyleGolemMedia
    Thanks a bunch to everyone who answered! Extremely insightful responses.

    To be clear: this was 1.6 million paying customers to the clients business of 15 years. He has worked with other channels in the past but wants to break into email now. He was collecting emails when people created accounts/bought from him but wasn't engaging the list.

    I'm planning on taking ronrule's advice above. Great stuff!
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