Aweber complaint notices.
Hello fellow warrios.
I`m using aweber for about 2 months. When I sent my first newsletter with aweber, my complaint rate was skyrocketing 0.2%, maybe because I changed my ESP. Since I received the first complaint notice from aweber, I made a lot of changes in my account. I added an extra unsubscribe link at the very top of my newsletters with bolded letters, I use a content filter before writing my newsletters, and my complaint rate dropped to maximum 0.07%, most of the times is between 0.01 and 0.03%. Last week I received again a complaint notice from aweber stating that my number of complaints vs subscribers is too high, but my complaint rate was 0.06%. I contacted an aweber consultant via live chat, and discussed about what I can do to lower my complaint rate, and why I received this notice even if the complaint rate was 0.06%. He told me that a day before sending my trouble newsletter, about 2200 people subscribed to my list (a day before I lunched a new product and all the buyers were added to aweber using my subscribe form) and I received more than 0.1% complaints reported to the number of new subscribers. Now my question to you, is if you can give me some advice about how to avoid this kind of situations in the future. And also if you know if they have a threshold or a number of complaint notices that you can receive, before they will terminate my account. I`m really stressed in the last week because I don`t what my business to be destroyed over night, and I know from my own experience that is very difficult to find a good ESP that can accept big lists without any trouble. If you have any experience with problems like this, and if you could give me some advice related to my problem, I`m really grateful to you. Thanks again. Daniel.
I`m using aweber for about 2 months. When I sent my first newsletter with aweber, my complaint rate was skyrocketing 0.2%, maybe because I changed my ESP. Since I received the first complaint notice from aweber, I made a lot of changes in my account. I added an extra unsubscribe link at the very top of my newsletters with bolded letters, I use a content filter before writing my newsletters, and my complaint rate dropped to maximum 0.07%, most of the times is between 0.01 and 0.03%. Last week I received again a complaint notice from aweber stating that my number of complaints vs subscribers is too high, but my complaint rate was 0.06%. I contacted an aweber consultant via live chat, and discussed about what I can do to lower my complaint rate, and why I received this notice even if the complaint rate was 0.06%. He told me that a day before sending my trouble newsletter, about 2200 people subscribed to my list (a day before I lunched a new product and all the buyers were added to aweber using my subscribe form) and I received more than 0.1% complaints reported to the number of new subscribers. Now my question to you, is if you can give me some advice about how to avoid this kind of situations in the future. And also if you know if they have a threshold or a number of complaint notices that you can receive, before they will terminate my account. I`m really stressed in the last week because I don`t what my business to be destroyed over night, and I know from my own experience that is very difficult to find a good ESP that can accept big lists without any trouble. If you have any experience with problems like this, and if you could give me some advice related to my problem, I`m really grateful to you. Thanks again. Daniel.
Cheers, Laurence.
Writer/Editor/Proofreader.
20+ Years Exp . . . . . .