I think my new ESP is no good for deliverability

3 replies
Hi everyone I wonder if you can help me . I have set up an account using Pure360 ESP provider, this was in December , 12 weeks ago and I've still not used their system as before I send I keep failing my seed list test and going into the spam box for outlook and Gmail .
I have asked for my money back but they keep giving me reasons and re setting me back up, but I'm still failing to get good test deliverability results.

I have spent hours and in the end I sent a plain email, no links and nothing to do with my business and the email still went in the spam box. I asked for my money back and then they came back and said I was on a shared IP and that this was effecting my results. They then set me up on my own IP , but again this still did not get in the inbox. They then came back and said they are just setting up a new server and will move me to this ( I know question if their server had a bad reputation).
I did another test send and this too went in the spam box, however my test results gave me an indication that they had setup the system incorrectly which I believe they should of know what they were doing in the first place !) , they then resolved this.
After 5 different set up ( 6 weeks later ) last night I sent out a test again using my seed list on Glock apps and email on acid and again I still cannot get in the Outlook or Gmail, however nothing is showing that is wrong apart from this message.
Your email contains a URL from pur3.net listed in the URIBL greylist. This list contains domains found in Unsolicited Bulk Emails. It may include ESPs which allow customers to import their recipient lists and may have no control over the subscription methods.
Could it be this that their own tracking code is being logged by outlook and Gmail ? I've done a blacklist check and its all clear?
I would like to point out I know 100% my poor test results are nothing to do with me,
Pure 360 are now saying that it's because the IP does not have a sending reputation with gmail and outlook and if I start sending eventually I will go in the inbox. This does concern me because as soon as I start sending , I may not be able to get my money back as I've effectively used their system

I'm also concerned as if all my emails go into the spam box, how can I even gain a good reputation from the start and wouldn't this affect my own website reputation?

surly I must be able to send 1 email or even a plain text email , I but I cant even send 1 email out doesn't get in the inbox!
I've checked the IP in sending grid and its got a sending score 99 and was used by Pizzahut ( even though they say its not been used) .

So my question is am I going into the spam box because there is no history and when I do start sending this will be corrected or could it be their tracking link pur.net that is being affected?

Any help in this nightmare would be appreciated as this ha really affected my business
#deliverability #email #esp #good #marketing
  • Profile picture of the author rritz
    Send a test email through your system to mail-tester.com this will show you what issues there are

    There are several possibilities:
    1. Your content is considered spam
    2. The sending server was not set up correctly
    3. The sending IPs or sending server are blacklisted

    I set up my own mailing server not too long ago and though the IPs I used were not really clean (prior users had gotten on several blacklists) and I had no sending reputation at all I could inbox gmail, hotmail, yahoo and outlook perfectly - IF my emails got good spam scores in Mail-tester
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  • Profile picture of the author cynthiaSEL
    Originally Posted by heidiboo View Post

    I have asked for my money back but they keep giving me reasons and re setting me back up, but I'm still failing to get good test deliverability results.

    I have spent hours and in the end I sent a plain email, no links and nothing to do with my business and the email still went in the spam box. I asked for my money back and then
    I'm not familiar with that service. But you sound frustrated. You've tried for 12 weeks. Maybe that's not the best service provider fit for you? You may want to try a few others at the same time, compare results and figure out which one feels best for you. For example, I use Aweber and their customer support helps me each time I have trouble or a question. They offer a $1 30-day trial. Probably other places have trials of some kind.
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  • Profile picture of the author depotgang
    Sounds to me you are not even getting past the isp to hit the spam box...in other words your emails are probably stopped before they get to the inbox...this mean you do not have a good relationship with your ip and the isp.... I would be worried. So it's either not sending the mail or you are screwed
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