Getresponse is blacklisted by gmail?

14 replies
Is there anyone using Getresponse email marketing here?
I was using getresponse (GR) but after june I found my GR emails are all in the spam box, and there is a message on gmail saying "Why does this message appear in Spam? We found that many of the messages sent by bounce.mail-8dhr1.getresponse.com are spam."

I sent email to the compliance department but they insist that they are good on gmail and its my fault.

I found that I wasn't alone, there are other people who had the same problem https://goo.gl/9ubKkJ

is there a way to solve it?
#black #getrepsonse #gmail #mailed
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  • I started my online business with Getresponse after few day my 95% of email appear in Spam folder, I contacted the support team, but ask to check the spam checker before sending the email, I did that still thre is no resolution,
    Now I moved all my email to Aweber, now there is no issue in Aweber, all of my email are appear in the Inbox
    You can collect few more information from other people for better solution

    .
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  • Profile picture of the author Wile E Coyote
    That's inherently a problem with most shared-IP ESPs.

    I'm not a spokesperson for GR and I have not used them in years, but essentially, you're usually grouped up with hundreds of other emailers, which you have no control over. Their bad practices are conducted on your IP as well. Hence spam boxing.

    Unless you're willing to put up more money for a dedicated IP and/or run your own email server, you're always going to be in an uphill battle (heck, my IP gets blacklisted from time to time - it's just the business).

    So a few ways of combatting this is to get your users to reply back to you. Google Mail tracks lots of metrics that we really aren't privy too, but response is definitely something you want to get. Not only does Google see it's not spam, but it's something the end-user actually took time to engage with. This can be done with a simple, reply back with a "I'm ready NAME, let's start SOMETHING"

    Another thing to do is on your thank you page, let them know that often times the first few emails are unintentionally marked as spam, so do 1, 2 & 3 to get that special report or so.

    If you're using a special report, actually I've found that if you push that off to email #2 it helps as well. They want the report, they are expecting the report, so if Email #1 explains what they can do to make 100% sure they get that report, you'll be surprised that most of them do.

    Another, slightly tedious way of doing things, is creating your own gmail accounts, signing up to your own AR, and opening, clicking, replying to and unspamming your own emails.

    Just like it took lots of emails for Gmail to assume spam, it's going to learn from good behavior as well.
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    • Profile picture of the author ChrisBa
      Originally Posted by Wile E Coyote View Post

      That's inherently a problem with most shared-IP ESPs.

      I'm not a spokesperson for GR and I have not used them in years, but essentially, you're usually grouped up with hundreds of other emailers, which you have no control over. Their bad practices are conducted on your IP as well. Hence spam boxing.

      Unless you're willing to put up more money for a dedicated IP and/or run your own email server, you're always going to be in an uphill battle (heck, my IP gets blacklisted from time to time - it's just the business).

      So a few ways of combatting this is to get your users to reply back to you. Google Mail tracks lots of metrics that we really aren't privy too, but response is definitely something you want to get. Not only does Google see it's not spam, but it's something the end-user actually took time to engage with. This can be done with a simple, reply back with a "I'm ready NAME, let's start SOMETHING"

      Another thing to do is on your thank you page, let them know that often times the first few emails are unintentionally marked as spam, so do 1, 2 & 3 to get that special report or so.

      If you're using a special report, actually I've found that if you push that off to email #2 it helps as well. They want the report, they are expecting the report, so if Email #1 explains what they can do to make 100% sure they get that report, you'll be surprised that most of them do.

      Another, slightly tedious way of doing things, is creating your own gmail accounts, signing up to your own AR, and opening, clicking, replying to and unspamming your own emails.

      Just like it took lots of emails for Gmail to assume spam, it's going to learn from good behavior as well.
      This sums it up perfectly. Even with this being said it can still sometimes be hit and miss.
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  • Profile picture of the author DIABL0
    I'm using getresponse and not having a problem with Gmail.

    How long were you using GR before it happened and how was your response prior to it happening?
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    • Profile picture of the author maxduan
      I find that before may, my mails are sent via getresponse.com server, but after may it was sent via mail-8dhr1.getresponse.com server, and after that all of my GR mails went into spam, DIABLO, can you check your emails, what GR email address (not your email, but the actual email server GR sent your mail) they use to sent your mails?
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  • Profile picture of the author Willie Crawford
    I have autoresponder accounts with several companies, and also emails accounts with several ISP's so that I can monitor what ends up in spam folders, etc.

    I have noticed a lot of emails in my spam folder where the stated explanation was that either email off of a given server was often identified as spam, or that the message was very similar to other messages identified as spam.

    Of the autoresponder companies that I've used, Aweber IS my favorite.

    If you are an email marketer, you not only want to monitor how well your autoresponder provider does in getting email delivered (and their email reputation), you also want to NOT just use cut-and-paste emails. Often, when an ISP sees thousands, or tens of thousands, of nearly identical emails hitting the same server at the same time, it makes sense that those emails will trigger some type of red flag.
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  • Profile picture of the author hardworker2013
    Yes i notice that getresponse emails have been hitting the spam folder on a regular basis. I guess they have to amend there email sending protocols.
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  • Profile picture of the author ryanbiddulph
    Mail Chimp here. No issues.
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  • Profile picture of the author Emailer2010
    Not using getresponse, but have noticed a lot of issues with sending to gmail in the last month. Seems like they have made changes. There were some blog posts about this recently as well: https://detailed.com/audience-halved/
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  • Profile picture of the author DWaters
    I was using Get Response but I had a much different problem. I bought a solo ad from Udimi. Initially I had the expected number of opt-ins to my list. Then over the next few weeks I kept getting more opt-ins then I expected, not certain if it was related to the Udimi solo but it was the only thing I did related to this campaign. I was surprised they kept coming in.


    After a few weeks I was notified by Get Response that I was getting too many bounced emails to my auto responder emails, far tot many and they were banning me.


    So now I no longer have any Get Response account and I cannot get another one. I did get my money back from the Udimi seller but GR told me to get lost.
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  • Profile picture of the author Marcus W K Wong
    Yeahhhhh.... so Wile E Coyote basically got it right.

    I'd recommend Campaign Monitor or Mailchimp as an alternative - mainly because they force their customers to install 2FA on their opt-in lists (way more benefits with this than I could possibly label).

    Sad to say you got bitten by the spam-ela anderson of email marketing. Following this thread to see if anyone has seen more changes in gmail's spam classifier.
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  • Profile picture of the author ProducerK
    Google's algo's are ever changing.
    One of the best things you can do to remain in the inbox with them is to ensure you have engagement.
    Engagement could mean many of the following things:
    *Replying to an email
    *Forwarding an email
    *Moving an email to a folder
    *Unsubscribing from an email
    etc...

    Also, your content must be free of any type of spammy content for Google to even consider letting you in.

    Of course your IP and Domain reputation play an important role, but engagement and content have equally as important, if not more important roles in order to inbox.
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  • Profile picture of the author RichardLegg
    Hey guys, I'm the person who opened that original Gmail help forum post linked to in the first message in this thread. It's since been locked but thought I'd check back in with an update.

    GetResponse denied there was a problem the whole time. The lower level support reps said it was 100% my fault and that the server/IP reputation has ZERO effect on delivery. (That's not true btw)

    This denial of any responsibility went on for a while so eventually I created a new trial account which luckily was assigned to a different IP range. I then duplicated one of my campaigns in the new account.

    With the new IP range ALL my emails were being delivered as before. Even the emails that lower level support reps told me were spammy and were the cause of the problems.

    Everything was identical in this new campaign, so the only difference was the IP it was sent from.

    Finally I got through to the head of deliverability who was a great help and confirmed that, yes, the server can have an impact.

    After agreeing to let me try a different IP range on my original account, all of my emails inboxed as before and have continued to do so ever since.

    Clearly there are cases when individual reputation can have an effect but with this IP range gmail was apparently sending all email to spam, regardless of content, sender reputation etc. I examined hundreds of emails from different senders, and 100% from that IP range went to spam in my gmail accounts (and they still are).

    GetResponse has been working to resolve the issue by associating new sending domains with that IP range (and probably other things that I can't see), but it appears the IP range is still fundamentally blacklisted by gmail.

    So if you're on the 104.160.67.XXX IP range you may want to ask GR to switch your account to a different one.

    The lower level reps will give you a boiler plate response that the IP is randomly assigned based on the fastest available one. I don't personally believe that's true though. Before the switch 100% of my emails came from that bad IP range. After getting them to make the switch, 100% come from a good IP range. Doesn't seem anything random about that.

    I also want to point out that I've been a GetResponse customer for over 12 years now. I am not trying to bash the service at all - I still use it and recommend it to my clients. Once I got through to someone who would listen, they were great at helping me resolve my issues.

    However, there's clearly still an issue for others. Whether GetResponse are aware of it and trying to hide it, or whether the support reps just aren't well enough informed, I don't know. If you're paying for their service though, it should work for you.

    Hope this helps.

    Richard
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  • Profile picture of the author posinfo1
    I am pleased to note that your GetResponse issues have been sorted. I have experienced similar challenges with GetResponse in terms of deliverabilty. I have up until now received the bog standard... boiler plate response. How did you manage to get in touch with the head of deliverability?

    Best wishes
    Mark
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