Anyone else having trouble with hostgator?

7 replies
I used to be a fan of hostgator until lately. They used to have very good service until lately. Let me explain:

I had some malware attack through an old wordpress that I forgot about and didn't update. That was last week. I'm steal dealing with the issues and their f**k up of handling the problem.

In the old days I had one attack through a plugin or something and it got fixed right away. This is now officially a week and their bungling took some of my sites down completely.

Yes I have security plugins and just purchased a new one also. Yes I no longer use fantastico and yes I know that the new program they use automatically updates wordpress in fact I've created several sites using it.

So anyone else experiencing this type of trouble? I've heard that they were sold and now I see evidence of this from their service.

Zen
#hostgator #trouble
  • Profile picture of the author radhika
    Though the hosts say they backup your sites and secure their servers, it is *your* responsibility to have your own backups and script updates. At the end of the day you are at loss. Hosts usually try to resolve it or just say sorry ...

    Good luck restoring your sites!

    Simple way is delete everything from your site and restore the files and database from backups.


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    • Profile picture of the author zenmack
      Yeah I know about the backups. My sites are mostly back up in that one folder. Just a few left still jacked up.

      My question though, I was wondering if anyone else is having issues with them. I don't want to recommend them if others are having issues on either my podcast shows or youtube channel shows.

      I'm already going to whine about my experience.

      I don't know if I can trust them anymore and now I am going to be pushing to increase my business since I've learned you are either growing or you are dying.
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  • Profile picture of the author IgniteFeed
    I know their technical support, as well as customer service has declined even of the last few years.
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  • Profile picture of the author Milton
    I've been a customer and a fan for over eight years, until now. Took them five days to address one problem. The one I have now is over 2 days. I have a reseller account with them and roughly 50 sites. Will be looking for another host if they don't lift their game soon.
    Milton
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  • Profile picture of the author affiliatez
    Yesterday , on 6/11/2014, I faced a terrible prolem with hostgator, all of my website on shared hosting WERE DELETED without any notification, after a chat, the support confirmed its my faulse and recommend a backup service cost $15 while i did no chance on my account.
    Is there any security issue with the server?
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    • Profile picture of the author heavysm
      Originally Posted by affiliatez View Post

      Yesterday , on 6/11/2014, I faced a terrible prolem with hostgator, all of my website on shared hosting WERE DELETED without any notification, after a chat, the support confirmed its my faulse and recommend a backup service cost $15 while i did no chance on my account.
      Is there any security issue with the server?
      That's pretty much worse case scenario. Wow

      I recommend any of you with HG switch over to any one of the following hosts:

      Stablehost
      Mddhost
      Veerotech
      Arvixe
      Interserver
      hostwinds

      I had to do the same search for a new host almost two years ago. You just need to jump ship from hostgator IMMEDIATELY before further complications hinder your business.

      Do you really want hosting, one of the most basic needs for us online folk, to be a perpetual problem in your life/business?
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  • Profile picture of the author zcrafts
    If you are expecting the type of support you got around 3 years back .. forget it , its time to move they are sold to EIG and things are getting worst as they are just addition large companies to support staff thats incapable to handle the load, So I moved to Rshosting much better than #hostgator and good alternative.
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