GetResponse, Aweber, and iContact: Does it really matter what autoresponder you use?

by 59 comments
I know these are like the top three, but the first two are significantly more expensive per contact levels than the third.

Is it necessary to get the top brand? Wouldn't a simple autoresponder that does the basics be good enough for list building?

I'm not talking about getting free autorepsponders. I know those have slow send-out rates.
#product reviews #autoresponder #aweber #getresponse #icontact #matter

  • Profile picture of the author Mike Hersh
    Of course it is. The interface does make a difference and also the options and tools. I believe that Aweber (I use it) is the best.

    Mike G
  • Profile picture of the author Jacksprat
    Try They're an affiliate of aweber but better value for money
  • Profile picture of the author talfighel
    I have not used Aweber ever in my entire IM career so I can not say if Aweber is any better then Getresponse but all I can say is that I have been VERY happy with Getresponse for a couple years now.

    Getresponse also has an affiliate program.

  • Profile picture of the author SeanSupplee
    Depends on what you want to use the list for. But with all honesty and yes I sound like a broken record. The money is in the list! So why not spend the extra few bucks a month to get a rock solid program for your list building?
  • Profile picture of the author genietoast
    Originally Posted by SeanSupplee View Post

    Depends on what you want to use the list for. But with all honesty and yes I sound like a broken record. The money is in the list! So why not spend the extra few bucks a month to get a rock solid program for your list building?
    Fair enough. I figured that if the money is in the list, and a cheaper product still creates those same lists that a more expensive product does, I'd probably save the extra cash, especially when starting out. I've wasted enough money as it is.

    As long as it doesn't break down constantly or have serious customer service problems, I'm cool with it.
  • Profile picture of the author imran.qureshi
    aweber is the best. i have been using it for a long time. they have very user-friendly interface, tons of features + they constantly keep adding new features.
  • Profile picture of the author kuurgen
    For those who are just starting out with list building and trying to keep expenses down, you may want to try PHPlist, at least in the beginning so you're not throwing money away on a service you're not sure you can subscribers onto.

    Not really hard to setup. I know some people's concerns are email to your host about spam, but when you factor in the cost of cheap hosting versus
    the cost of a professional list service, to me it makes sense to start out on PHPlist and make sure I can get subscribers. No point on having the meter running for an empty list.
  • Profile picture of the author mediadealer
    aweber get's my recommendation.

    i have used icontact and they are also good, one thing that turns me off is their
    send limit...which I don't see anyone talking about.

    iContact Knowledge Base - iContact Knowledgebase

    basically you get to send 6x your list size in that means u can broadcast your list 6x per mo. after that you pay per msg! follow up emails also count against that send limit...

  • Profile picture of the author Andrew Milburn
    Each of the companies is very different and each offer different things. You do need to work out what you need for your buisness - long term.

    Also look at pricing and look at the high numbers because that is where you want to be and do not go for the cheapest.

    Hope this helps
  • Profile picture of the author ravijayagopal
    The biggest thing with any autoresponder service is the email deliverability - which basically means, how many of your emails end up in your subscriber's inbox, rather than in the spam/junk folder, or simply getting rejected outright by the recipient's mail server.

    Aweber gets my vote, as their deliverability is fantastic.

    I've seen GetResponse's free account facility being abused by spammers in the past, so I don't know if I would risk an account with GR.

    I also have my own autoresponder/membership software at (DAP). Of course, with DAP, you can throttle outgoing emails to stay within your host's sending limits, or you can even configure it to use an external email provider like Fusemail to send the outgoing emails, thus totally bypassing your host's email limits.

    - Ravi Jayagopal
  • Profile picture of the author Marian
    I use 3 autoresponders and I also used GetResponse. It does matter what you use. The best is currently Aweber. GetResponse was number 2, now I'm not sure after their migration - I still have to hear some positives on that....

  • Profile picture of the author kaye
    I may just try aweber myself after all the recommendations.

    I have a few months' experience with getresponse and I'm not really impressed.

    First of all, it couldn't track the open rates for some reason. I constantly had to put links in to track clickthrough rates.

    I just opened the account for an event and my partner wanted me to close the account after the event finished.

    So, I sent a couple of emails to their support team. To be sure that they would close the account and no longer charge, I tried the live chat. I think they're only open during European working hours. I tried a couple of times (am in Asia right now) and no one was there.

    I tried again at around 1am here and waited OVER 2 HOURS before someone was available.I was #15 in the queue.
    (I've used livechat with hostgator where I was paying only $10/mo and they always responded in a few minutes). I was appalled but was desperate to cancel the account before we got charged again.

    There's no magic button to cancel - you must contact their support team to do this according to their FAQ.

    I was promised that they wouldn't charge me for the following month. After a couple of days, our account was charged again and still no sign of a refund after 4 days. I, of course requested this when I saw the charge.

    Bottom line, I am appalled with their customer service. So make sure that you choose carefully before you open an account, in case you may need to close it in the future.
    This experience reminds me of closing my AOL account (that was a nightmare).

    Is it easier to cancel an aweber account (just in case)? Does anyone know?

    I will be opening another autoresponder account soon (without my partner).


  • Profile picture of the author Kezz
    The one thing about Aweber is their opt in confirmation emails go out straight away. I found that with iContact, even though it's more affordable, the cut on price seems to go with a cut on speed. The emails, in my experience, seemed to take quite some time to send.
  • Profile picture of the author garyk1968
    As mentioned the key with both Aweber and GR is deliverability. Using your own AR you might get blacklisted so its never a good option. That said GR is just garbage at the moment and they need to sort it and quick.
  • Profile picture of the author Igor Kheifets
    I believe it might be, but it doesn't determine
    your success, that's for sure...

    I use getresponse, many use aweber. Those are the 2 most
    popular so it just makes sense to use them.

  • Profile picture of the author robert25
    Yes it matter when your are looking your email marking on serious node.

    Actually delivery rates sucks when you choose those cheap services.
  • Profile picture of the author warrior82
    Hi genie,

    i think email delivery rate is one of the most important things you should consider while choosing autoresponder.

    I have seen in blogs and forums that, most people say Aweber is the no. 1 for their email deliverability to the inboxes of your list. but their price structure will cost a lot when your list size increases with time.

    unfortunately, very recently Getresponse has increased their prices with almost the same structure as aweber.

    but, Aweber resellers can be really good for those who still want the highest deliverability and who are not interested to expense so much money when their business grows. most of the aweber reseller has the following structure of their pricing:

    First 10,000 subscribers for 19.95$ and for each 10,000 subscribers you have to pay additional 9.95$. So, for 30$ only you can easily have 20,000 subscribers.

    i can't remember all the Aweber reseller now but two . Xmailpro and Profollow. you can check them out.
  • Profile picture of the author ShelleyVernon
    I am with Get Response right now and nothing works - my sign up boxes have been out of action for over a week and my advertising on pause.

    Customer service is average.

    Pricing now going to be in line with Aweber so I would choose Aweber of Get Response without a shadow of doubt.

    I'm looking to close my Get Response account very shortly if they don't fix their issues. As I have 71 mailing lists this is not a task I relish!!

    Peace of I

    PS Thank you to those who posted more info on iContact - re limit of email sending - how does Aweber compare with this - do you pay per subscriber no matter how many emails you send or is there also a limit?
  • Profile picture of the author Dean Martin
    Originally Posted by Joeman View Post

    I think thats a rumour that the big auto responder companies like to spread.
    If you're complying with the anti spam legislation, and using your own domain names then i see no reason why you should have any more chance of getting blacklisted than anyone else.

    If anything, the volume of emails sent from the auto responder domains should cause them to be blacklisted way before your own domain got blacklisted.
    You've obviously not tried this yourself... I've run my lists on my own domain for years and it's a pain keeping deliverability at an acceptable level. AOL, comcast, etc. make it easier for clients to mark you as spam than to delete the email - so people who've legitimately signed up for your list just 'report as spam' instead of unsubscribing. I can no longer afford to spend the hours it takes to be removed.

    I'm moving most of my lists to the paid services.
  • Profile picture of the author Poppy61
    Have not used many autoresponders though, but recently bought GetResponse and my experience has been pretty good so far.I have contacted their customer service with queries quite a few times and I am satisfied to hear back from them within a few hours.

    Further, have heard aweber is very good too.

    Hope this helps,


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