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Multiple attempts to contact warriorplus support yields... nuthin'...

by TimothyW
17 replies
Anyone know any trick to get warriorplus to respond?

I opened a ticket -- maybe a few tickets -- all end up in big black hole, apparently.

Any hints appreciated.

Thanks!

-- TW
#attempts #contact #multiple #nuthin #support #warriorplus #yields
  • Profile picture of the author Kay King
    maybe a few tickets --
    Could it be instead of asking a question - you are trying to argue a point?

    One ticket might be missed - a "few tickets" sounds like you are being ignored. Could there be a reason?
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  • Profile picture of the author stoltingmediagroup
    Most of the newbies seem to be posting them in the main forum.

    Did The Warrior Forum End Signatures?
    "I just added a link to my signature and it's not showing up in any of my postings."

    Sometimes you'll get answers like: "I see it" ..... "I see it too"....... "Yeah me too"

    Not suggesting that you do this, as IMO some of these questions are more suitable for
    an actual support department, but it sure seems that the response time in the main forum is faster,
    as we do have helpful experienced warriors here willing to help with more useful answers.

    Right Kay?
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    • Profile picture of the author Kay King
      ummmm- he's saying "warriorplus"
      Signature
      Saving one dog will not change the world - but the world changes forever for that one dog
      ***
      Dear April: I don't want any trouble from you.
      January was long, February was iffy, March was a freaking dumpster fire.
      So sit down, be quiet, and don't touch anything.
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      • Profile picture of the author stoltingmediagroup
        Originally Posted by Kay King View Post

        ummmm- he's saying "warriorplus"
        My bad. I read WarriorPayments.

        Must stop browsing this forum on my smartphone.
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        Arnold Stolting - Stolting Media Group
        "I LOVE The Song! The Vibe Is Positive And Firm!" - Kymani Marley. (Son of Bob Marley).
        "Very High Quality!" Jeremy Harding - Manager / Producer. Sean Paul.
        "They Are FANTASTIC!" - Willie Crawford.
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  • Profile picture of the author sbucciarel
    Banned
    Off Topic is hardly the forum to ask support questions for Warrior Plus.
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  • Profile picture of the author John Siefer
    [DELETED]
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    • Profile picture of the author TimothyW
      Originally Posted by John Siefer View Post

      Hi Timothy

      I work for WarriorPlus support. I am not seeing any tickets from you from any time less than 3 months ago. Go ahead and go to https://warriorplus.com/support/index.php?a=add directly and open a ticket, and explain what is going on there, and I will be glad to help out.
      Thanks!

      I just submitted a new tkt...

      Ticket tracking ID: QTJ-L42-1H4H

      -- TW
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      • Profile picture of the author TimothyW
        Originally Posted by TimothyW View Post

        Thanks!

        I just submitted a new tkt...

        Ticket tracking ID: QTJ-L42-1H4H

        -- TW
        Ticket submitted 48+ hrs ago.
        Number of responses: zero.
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        • Profile picture of the author TimothyW
          Originally Posted by TimothyW View Post

          Ticket submitted 48+ hrs ago.
          Number of responses: zero.
          Another day -- still no response.

          -- TW
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          • Profile picture of the author TimothyW
            Originally Posted by TimothyW View Post

            Another day -- still no response.

            -- TW
            UPDATE -- Yes! They DID respond within *ONE* day --
            but... there's a little flaw in their system.

            I did not know they had responded to the ticket I sent in, because their support system does NOT send out an email when the ticket has action on it!

            So... when I *searched* my email inbox for "ticket," I did not find any *notification* from support that my ticket had been responded to. Which made me thing they had NOT responded.

            So, their system DOES send out an instant email notification when the ticket is submitted -- so, I would've expected another notification/update when the ticket had some action on it, too.

            They should set up the system so you get an instant email notification when the ticket is submitted, AND email notifications are ALSO sent out whenever any action is taken (as most support systems operate).

            -- TW
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            • Profile picture of the author David Beroff
              Originally Posted by TimothyW View Post

              They should set up the system so you get an instant email notification when the ticket is submitted, AND email notifications are ALSO sent out whenever any action is taken (as most support systems operate).
              You should submit a ticket for that.

              {ducking}
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              • Profile picture of the author Kay King
                So the problem is

                they don't answer
                they answer but not the way you want them to
                they don't answer enough
                they don't answer in the way in which you think they should

                In the words of the immortal movie "Arthur" - 'did you want them to wipe your ....?' LOL - it's a harsh life out there.

                ducking with ya, david
                Signature
                Saving one dog will not change the world - but the world changes forever for that one dog
                ***
                Dear April: I don't want any trouble from you.
                January was long, February was iffy, March was a freaking dumpster fire.
                So sit down, be quiet, and don't touch anything.
                {{ DiscussionBoard.errors[10145965].message }}
                • Profile picture of the author sbucciarel
                  Banned
                  Originally Posted by Kay King View Post

                  So the problem is

                  they don't answer
                  they answer but not the way you want them to
                  they don't answer enough
                  they don't answer in the way in which you think they should

                  In the words of the immortal movie "Arthur" - 'did you want them to wipe your ....?' LOL - it's a harsh life out there.

                  ducking with ya, david
                  they don't answer
                  whoops ... they did answer
                  I didn't check
                  Now that I checked, I don't like their system

                  ... now that this BS is over with, back to our regularly scheduled nonsense until the next time OP gets his panties in a bunch over some trivial thing, which is all he ever posts in Off Topic.
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  • Profile picture of the author TimothyW
    Thanks for the snarky, inaccurate posts (from the usual suspect snarkmongers).

    Most support systems do email notifications when tickets are acted upon.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by TimothyW View Post

      Thanks for the snarky, inaccurate posts (from the usual suspect snarkmongers).

      Most support systems do email notifications when tickets are acted upon.
      You just don't get it. Off Topic is not for petty little business related rants. Most of us post here because the business related forums are junk. We're not interested in business in this forum. We don't care about your petty little grievances related to Warrior Plus or any other business related matter here. I report them and often they get put where they belong ... in Main. This one they let stay here, so don't expect a warm and fuzzy reaction to a misplaced post.
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  • Profile picture of the author TimothyW
    Easy solution (since you claim that's all I ever post here) don't read my posts.
    Don't worry about it. I'm not reading your posts either.
    I'm just being straight forward in my posts. And, since I don't have appreciation for snarky, smirk-laden comments - or cigar smoke, I simply avoid you.
    You can quite easily avoid me. Can't you ?
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by TimothyW View Post

      Easy solution (since you claim that's all I ever post here) don't read my posts.
      Don't worry about it. I'm not reading your posts either.
      I'm just being straight forward in my posts. And, since I don't have appreciation for snarky, smirk-laden comments - or cigar smoke, I simply avoid you.
      You can quite easily avoid me. Can't you ?
      If it's all the same to you ... or not, I'll just continue to report posts that do not belong as I have done for years.
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