I also sent in a support ticket and after 5 days. No response.
I'm now getting scam emails from the affiliates and others about a support webinar that will help you with Reach Multiply.
It's an outright lie.
The new trend in IM is to promote webinars that are supposedly member only for a recent product launch and they totally promote a new product unrelated to the subject. I also recently found out from a close friend that they actually lie about who is make purchases during the webinar to fool listeners into jumping on board.
I'm done with webinars like this.