Horrible Hostgator?

by everyonewins 15 replies
Hostgator used to have great customer service but not it is horrible. Are you guys finding the same? Are you moving your websites to a new platform? If so, what?
#internet marketing product reviews & ratings #horrible #hostgator
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  • Profile picture of the author yukon
    Originally Posted by everyonewins View Post

    Hostgator used to have great customer service but not it is horrible. Are you guys finding the same? Are you moving your websites to a new platform? If so, what?

    Hostgator has great customer service.

    As always, use the Live Chat.

    Just curious, which hosting plan did you buy?
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  • Profile picture of the author everyonewins
    Yukon you have got to be kidding me? Have you used their service lately.

    Even "Live Chat" is a joke. I have been up waiting for them to respond on numerous occasions for hours. They initially count down that someone will be with you in so many minutes, then they say "someone will be with you shortly" and that takes forever... Very disappointed with them and looking for alternatives.

    In regards to which plan do I have, does it matter? Do you mean if you don't pay enough they will treat you horrible?
    • Profile picture of the author yukon
      Originally Posted by everyonewins View Post

      In regards to which plan do I have, does it matter? Do you mean if you don't pay enough they will treat you horrible?

      No, that's not even remotely what I meant.

      Go click the HG Live Support link. They ask you which package you have. My point was it's possible each package is routed to a different support depending on what you select on the Live Support chat.

      Shared host doesn't need much support compared to reseller or dedicated hosting.
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  • Profile picture of the author Kay King
    http://www.warriorforum.com/off-topi...-problems.html

    Same complaint - move to a different host to solve the problem.

    I've used HG for 15 yrs or more - no problem. However, looking back I've needed to contact "customer service" twice in the past 3-4 years. Had no problem getting answers and service was not that slow.

    What sort of problems do you have that requires customer service on "numerous occasions"?
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  • Profile picture of the author Imamarketer2
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  • Profile picture of the author tyronne78
    I've been a Host Gator customer for 6 years and I've never had a problem with their customer service.
  • Profile picture of the author manoaratefy
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  • Profile picture of the author mrswagset
    I'm not surprised to hear this at all. HostGator's customer service has been steadily dropping over the years. I tried to reach out to them and it took forever, exactly the same scenario as you, everyonewins.

    After the EIG takes over a company, it's the same story. Happened with Bluehost, happened with Site5, and it has happened with HostGator too.
    I've seen too many horror stories from people about the complete lack of help from their tech support and sites just being left to get hacked.

    I would recommend almost anywhere else but HostGator. Certainly not any other EIG companies of course! My best advice to you would be to check out WPX Hosting, WordPress,com, or maybe siteground.

    You need to find the independent companies, as they're the ones that actually care about their reputation and tech support. Check out customer reviews for whatever site you've got your eye on too!
  • Profile picture of the author zcrafts
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  • Profile picture of the author yukon
    Everyone and their brother has Google alerts setup looking for competition forum rant threads so they can spam their host/links.
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  • Profile picture of the author Anna Freedette
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