Who is better than Godaddy? I'm FURIOUS!

Profile picture of the author badfun by badfun Posted: 10/02/2009
hey Warriors.
what a nice surprise. this morning I got an email from GoDaddy that says there was a problem with my credit card. I assumed I must have forgotten to renew the expiry date, but when I checked I saw that I had done that two months ago.

Tried to call them but kept getting '10 minute wait' warnings.

Then I discovered that the 5 accounts that were to renew yesterday are all SUSPENDED! What, no warning there is a problem???

I'm furious. And still can't get through to them. Now I'm wondering if I should just take this opportunity to move the domains rather than pay Godaddy anymore money.

What do you guys think? Who has good deals on domain registrar services these days? Used to be Godaddy was the cheapest,and that is why I went with them. But this has me fuming!

brent
#furious #godaddy

  • Profile picture of the author MicahF7
    MicahF7
    Name.com is the place man.


    Go there.
  • Profile picture of the author la dominatrix
    la dominatrix
    I used to ahve all my domains with godaddy like most people when they start out changed to name cheap a few years ago and have absolutely no problem since
    La dominatrix
  • Profile picture of the author superman50
    superman50
    I have been with namecheap for 5 long years. Extremely satisfy with them. The interface is 100% way better than Godaddy. Godaddy cp panel is slow and sluggish and not user friendly. Namecheap got almost every tools for you to manage your domain that you dont even need any support from them to manage your domain!
  • Profile picture of the author BeachCruzer
    BeachCruzer
    I have always used Dotster. They are a bit more expensive but I've used them since 1998. The also have a reseller program so you buy/renew domains for $12. They have always been nice to me and I no complaints.

    I wish you the best of luck--

    Michael Cruz
  • Profile picture of the author zapseo
    zapseo
    You won't wait for just 10 minutes to talk to someone?
    I did that 3 times the other day (yes, with GD).

    Get a headset. Listen and work on your computer. If it's important to your business, it's worth a 10 minute wait. Especially when you can be doing OTHER things while waiting.

    Sorry -- got the finger violins here for ya....
  • Profile picture of the author Lisa Gergets
    Lisa Gergets
    I love Dynadot! You have a "grace period" of 100 hours or so where you can return a domain name for a credit, say, if you realize a bit too late that your awesome niche phrase is really crap.

    But don't ask me how I know that. LOL
  • Profile picture of the author Gene Pimentel
    Gene Pimentel
    The "daddy" has always been problematic in ways that most people won't notice, until you get an email telling you that due to a spam complaint, your domain (and entire account) has been confiscated. (see NoDaddy.Com - Exposing the Many Reasons Not to Trust GoDaddy with Your Domain Names)

    I highly recommend Moniker.com and NameCheap.com.
  • Profile picture of the author sbucciarel
    sbucciarel
    I've never had a problem with Godaddy. I would certainly wait 10 minutes to straighten it out. Every time I've ever called, they've fixed the problem and refunded me when I needed a refund. Only product they have that I wouldn't touch is their hosting. Worse hosting in the world. I use Namecheap also, but I can usually get my domains cheaper with Godaddy.
  • Profile picture of the author Joshua.E1
    Joshua.E1
    I suggest that you go ahead with NameCheap.com, they are much better than GoDaddy.com, as they are not that strict.
  • Profile picture of the author TheRichJerksNet
    TheRichJerksNet
  • Profile picture of the author HomeBasedBusinessPLR
  • Profile picture of the author JohnSauer
    JohnSauer
    I use vodadomains and vodahost. I find the service excellent and they've a great website builder balled Bluevoda. It's very cool.
  • Profile picture of the author InternetMarketingIQ
    InternetMarketingIQ
    You can blame them but it won't fix anything.

    I use and recommend GoDaddy. I get notices far in advance of any expiration by email. Then they do a lot of follow up when you decide to cancel or let a domain expire.

    My biggest gripe with GoDaddy is all the annoying presells when you try to purchase something.

    I've never had an issue with their tech support and they have always resolved my problems quickly.

    You can move your sites but you'll be down a few extra days. You need to wait out the time on the phone and in the meantime send them emails.

    I'll bet by tomorrow the issue is completely resolved.

    If not the come back with followup to your problems. I'd like to know why they didn't "fix" your issue if they didn't.

    A lot of Credit Card problems are beyond their control. Usually the bank or merchant processor. They are a business that uses software to track these things. If you were running a business and got a declined card you would do the same thing.
  • Profile picture of the author halfpoint
    halfpoint
    Originally Posted by Alexa Smith View Post
    I have domain-names registered with GoDaddy (not hosted there, obviously), have never had a problem with them at all, but keep reading threads like this and worrying! :rolleyes:
    I'm in the same boat. Most of my domains are registered at NameCheap but I do have a few registered at GoDaddy, also.

    I've been meaning to transfer them for a while but I've just never got around to actually doing so.
  • Profile picture of the author teleam
    teleam
    I used to have godaddy only have one domain on their now. I use namecheap now.
  • Profile picture of the author seobro
    seobro
    This week had godaddy make me wait three days to redirect my DNS. Hey my main site was down three whole days. I feel your pain. OK so far no problems with my other domains on namesecure. Godaddy reminds me of MANica Patrick. They play fast and loose with customers.
  • Profile picture of the author jacksonlin
    jacksonlin
    Try

    Hostnine.com

    They have great support.
  • Profile picture of the author NickR06
    NickR06
    I have heard bad things before about Godaddy. They don't seem to communicate very well, and act before giving their user's a chance. I have never had problems with namecheap.

    Nick

  • Profile picture of the author TristanPerry
    TristanPerry
    Moniker.com
  • Profile picture of the author cypherslock
    cypherslock
    I'll throw in with James on Namecheap.com. they are cheaper, offer free privacy and free ssl AND you can use SWITCH2NC on first time registrations, transfers and renewals. And the customer support is quick. As for hosting, I use HASTYHOST - affordable web hosting | shared, reseller, and e-commerce.

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