Namecheap Disasters

I have been having more trouble lately with Namecheap than all the other ISP's I work with combined, even including Godaddy.

A few days ago, one of my primary email addresses stopped working. Meaning no incoming email. I've had that particular email address working steadily for over a year.

I get on a tech support live chat with Namecheap who tells me a dozen different things, ending with sending me 'new' instructions on the servers I have to use in my mail client.

In other words, the changed mail servers, didn't tell anyone using those particular machines, and simply said "here's the settings". Never would acknowledge they did anything.

In fact, every problem I have with them, they have been unwilling to acknowledge anything, even when it's indisputably on their end.

Just a few minutes ago, I get this email:

Dear Customer,

Due to the recent issue with server1.namecheaphosting.com we kindly ask you to re-upload your index (.htm, html, php etc) page for your account as it has been corrupted.

We once again sincerely apologize for all the troubles and inconveniences this has caused you and assure you that we are and will be doing our best to prevent such incidents in future. We would also like to thank you for your patience and understanding while we resolved the issue.

Please do not hesitate to contact our Hosting Technical support if you need any assistance with the issue.

Sincerely yours,
NameCheap Hosting Support Team

I log onto their forum and loads of really scary posts - at least if you're doing anything beyone domain name registration with them.

Anyone else using them for mail hosting or VPS?

Also, if anyone can PM me Richard Kirkendall's email address, I'd appreciate it.

Mark