Need recommendation for a customer support / helpdesk system

tomfra · 12-13-2009, 10:30 AM

Hi everyone,

I need a recommendation for a professional grade helpdesk / customer support solution. I have been using TrellisDesk and while it's good, the integration with Joomla and aMember is less than perfect and I miss some more advanced features too.

I have been considering Kayako for a while. But are there any reasonable alternatives? I need the script to be installed on my own server so no hosted solution and I want an owned license.

Also, it would be great if the helpdesk system had an iPhone version too. I know Kayako has a Windows Mobile addon but nothing for iPhone I believe, although I may be wrong.

Any suggestions are welcome!

Tomas

JoshuaWriter · 12-13-2009, 11:07 AM

os ticket is good. it uses email piping too

tomfra · 12-13-2009, 12:14 PM

OS Ticket looks acceptable but I am not sure I want to use yet another open source application. After all, Trellis is very good but I simply need a more "Pro" solution.

Tomas

dreamtab · 12-13-2009, 12:45 PM

I would recommend Kayako. I have used many softwares but Kayako is the best....

AllAboutAction · 12-13-2009, 12:53 PM

I use HelpSpot and like it. I have it installed on my own server and it's been rock-solid for me so far.

netwiseprofits · 12-13-2009, 02:19 PM

I agree with Dreamtab. I would recommend Kayako, it's the best.

tomfra · 12-14-2009, 05:53 PM

Thanks for the suggestions everyone! I will probably get Kayako I guess...

Tomas

Janet Sawyer · 12-14-2009, 06:17 PM

A cheaper solution to Kayako is possibly ticket desk pro.

It doesn't integrate with iphone, but you can install it on your server.
You can install it on any website you own.

And with a little tweaking you can make it look unique to match your own site i.e. header and footer graphics etc.

infrenino · 01-04-2010, 11:21 PM

We migrated from Kayako to Vision Helpdesk - it has economical costing, starts from $9.99 per mon and also it has advance features like no other helpdesk software offers that is its Satellite Helpdesk feature.

It allows you to manage support for multiple companies at one place, also it integrates with WHMCS to offer several modules.

We highly recommend Vision Helpdesk.

marklyford · 01-05-2010, 01:59 AM

I have just started using Perl Desk for my help desk, seems to be working well but havent looked into Kayako

Amirol · 01-05-2010, 04:29 AM

I'm currently using Hesk.com. Free but it is a great script.

robw · 01-08-2010, 04:25 PM

Quote:

Thanks for the suggestions everyone! I will probably get Kayako I guess...

I also think that Kayako is a wise choice - and maybe it is just me, but I see it everywhere too, which makes it more familiar for customers.

Cheers
Rob

cybergod · 01-08-2010, 09:55 PM

I have seen my friend using kayako in him website, he is really happy with that. It can be used for helpdesk and live chat.

santoshr25 · 01-09-2010, 02:30 AM

Have you thought of a Joomla component like Billets [I use billets for my customer support], its good and integrated within Joomla, you can also get an I phone integration into Joomla

AllanWM · 01-10-2010, 08:26 AM

Has anyone used VIP Desk from Surefire Wealth Inc.? Thanks.

hostingbox · 01-10-2010, 01:52 PM

You can try with HostBill I love their ticketing system. Looks like gmail and works like a charm

12-13-2009, 10:30 AM	#1
tomfra IdentityCloaker.com War Room Member Join Date: Oct 2003 Location: Prague, Czech Republic. Posts: 273 Thanks: 13 Thanked 12 Times in 10 Posts Social Networking Contact Info	Need recommendation for a customer support / helpdesk system Hi everyone, I need a recommendation for a professional grade helpdesk / customer support solution. I have been using TrellisDesk and while it's good, the integration with Joomla and aMember is less than perfect and I miss some more advanced features too. I have been considering Kayako for a while. But are there any reasonable alternatives? I need the script to be installed on my own server so no hosted solution and I want an owned license. Also, it would be great if the helpdesk system had an iPhone version too. I know Kayako has a Windows Mobile addon but nothing for iPhone I believe, although I may be wrong. Any suggestions are welcome! Tomas

12-13-2009, 11:07 AM	#2
JoshuaWriter HyperActive Warrior War Room Member Join Date: Jan 2008 Location: San Diego, California Posts: 222 Thanks: 0 Thanked 8 Times in 8 Posts	Re: Need recommendation for a customer support / helpdesk system os ticket is good. it uses email piping too

12-13-2009, 12:14 PM	#3
tomfra IdentityCloaker.com War Room Member Join Date: Oct 2003 Location: Prague, Czech Republic. Posts: 273 Thanks: 13 Thanked 12 Times in 10 Posts Social Networking Contact Info	Re: Need recommendation for a customer support / helpdesk system OS Ticket looks acceptable but I am not sure I want to use yet another open source application. After all, Trellis is very good but I simply need a more "Pro" solution. Tomas

12-13-2009, 12:45 PM	#4
dreamtab HyperActive Warrior Join Date: Dec 2007 Posts: 255 Thanks: 12 Thanked 8 Times in 8 Posts Social Networking Contact Info	Re: Need recommendation for a customer support / helpdesk system I would recommend Kayako. I have used many softwares but Kayako is the best....

12-13-2009, 12:53 PM	#5
AllAboutAction A Penny Saved War Room Member Join Date: Jun 2009 Location: The Land of Ahhhs Posts: 156 Thanks: 67 Thanked 30 Times in 22 Posts	Re: Need recommendation for a customer support / helpdesk system I use HelpSpot and like it. I have it installed on my own server and it's been rock-solid for me so far.

12-13-2009, 02:19 PM	#6
netwiseprofits Just Trying To Help War Room Member Join Date: Apr 2009 Location: Canada Posts: 85 Thanks: 11 Thanked 7 Times in 7 Posts	Re: Need recommendation for a customer support / helpdesk system I agree with Dreamtab. I would recommend Kayako, it's the best.

12-14-2009, 05:53 PM	#7
tomfra IdentityCloaker.com War Room Member Join Date: Oct 2003 Location: Prague, Czech Republic. Posts: 273 Thanks: 13 Thanked 12 Times in 10 Posts Social Networking Contact Info	Re: Need recommendation for a customer support / helpdesk system Thanks for the suggestions everyone! I will probably get Kayako I guess... Tomas

12-14-2009, 06:17 PM	#8
Janet Sawyer Yes that's my true photo War Room Member Join Date: Sep 2003 Location: Stockport, United Kingdom. Posts: 1,742 Thanks: 85 Thanked 149 Times in 111 Posts Contact Info	Re: Need recommendation for a customer support / helpdesk system A cheaper solution to Kayako is possibly ticket desk pro. It doesn't integrate with iphone, but you can install it on your server. You can install it on any website you own. And with a little tweaking you can make it look unique to match your own site i.e. header and footer graphics etc.

01-04-2010, 11:21 PM	#9
infrenino Warrior Member Join Date: Jan 2010 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Vision Helpdesk is Best PHP Helpdesk We migrated from Kayako to Vision Helpdesk - it has economical costing, starts from $9.99 per mon and also it has advance features like no other helpdesk software offers that is its Satellite Helpdesk feature. It allows you to manage support for multiple companies at one place, also it integrates with WHMCS to offer several modules. We highly recommend Vision Helpdesk.

01-05-2010, 01:59 AM	#10
marklyford Advanced Warrior War Room Member Join Date: Apr 2007 Location: United Kingdom. Posts: 608 Thanks: 350 Thanked 91 Times in 66 Posts Social Networking Contact Info	Re: Need recommendation for a customer support / helpdesk system I have just started using Perl Desk for my help desk, seems to be working well but havent looked into Kayako

01-05-2010, 04:29 AM	#11
Amirol Warrior Member War Room Member Join Date: Sep 2007 Posts: 72 Thanks: 11 Thanked 6 Times in 6 Posts Social Networking	Re: Need recommendation for a customer support / helpdesk system I'm currently using Hesk.com. Free but it is a great script.

01-08-2010, 09:55 PM	#13
cybergod Active Warrior Join Date: May 2009 Posts: 67 Thanks: 36 Thanked 3 Times in 3 Posts	Need recommendation for a customer support / helpdesk system I have seen my friend using kayako in him website, he is really happy with that. It can be used for helpdesk and live chat.

01-09-2010, 02:30 AM	#14
santoshr25 ebusinessplus War Room Member Join Date: Sep 2009 Location: Mumbai, India Posts: 69 Blog Entries: 1 Thanks: 10 Thanked 8 Times in 6 Posts Social Networking Contact Info	Re: Need recommendation for a customer support / helpdesk system Have you thought of a Joomla component like Billets [I use billets for my customer support], its good and integrated within Joomla, you can also get an I phone integration into Joomla

01-10-2010, 08:26 AM	#15
AllanWM Go Gators! War Room Member Join Date: Jun 2009 Location: Florida Posts: 585 Thanks: 29 Thanked 82 Times in 74 Posts	Re: Need recommendation for a customer support / helpdesk system Has anyone used VIP Desk from Surefire Wealth Inc.? Thanks.

01-10-2010, 01:52 PM	#16
hostingbox Warrior Member Join Date: Jan 2010 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Need recommendation for a customer support / helpdesk system You can try with HostBill I love their ticketing system. Looks like gmail and works like a charm