James Anderson

I wanted to let people know how you get treated by these folks when you buy their product and it does not show up.

Tried to buy it today via paypal and after paypal confirmation was sent to an error page. So I did what anyone would do and opened up a Resolution to see what was going on. They had sent an email to me with a link to the download page so I closed the resolution dispute thinking everything is ok. Well the download link was no good either. When I had conversation with there representative or owner (don't know which) he basically accused me of trying to scam the system for a copy of a $19.97 software. He says that once the Resolution Dispute was started that the transfer of funds stopped and was returned to me. Funny thing...I'm out the software and the $20 bucks. I have asked Paypal to reopen the resolution dispute and he says the he is going to ask the affiliate to refund my money instead of giving me the software and tell you folks that I was trying to scam him. Funny that in one statement he says the money went back and now he is going to ask the affiliate to refund my money. Wonder which one is trying to scam who...??

Just thought the Forum should know. I do not blame the affiliate, I blame the vendor and as I say, I'm out both money and product.

James Anderson
fridge2305@gmail.com

P.S. Will let you know the outcome keep tuned in...hahaha

Jim Burney

James

Big Mike is ok in my opinion.

I have had no problems with downloads from his site.

What does he have to gain by trying to rip you off for $20? Plenty to lose though!

Jim

I did not take you seriously in the first place because of your final comment

James Anderson

You must be a friend of his if so tell him to straighten out his download site. Ripping off folks not a good idea...I don't have a problem telling folks how it is..!!

James

remodeler

Had you thought of sending him an email and explaining the issue before immediately opening up a resolution with Paypal? If you have been a member here for any length of time you would know that Mike is not one to "scam" anyone of anything. I think there is more to this than meets the eye.

Janet Sawyer

Jim? how does anyone know James was n/a'd and then came back as James?

Don't understand how we would have or get hold that information. Are you in charge in the back room somewhere?
Or have you asked that this user be n'ad before?

Just wondering that's all.

Janet Sawyer

There most certaintly is, that's for sure.

How come you and the previous poster jumped on this like "mad frogs!" and Big Mike is no where to be seen.

Listen up peeps, this is a private matter, between number one and number two.

No it's not!

Comments welcome. ------- putting my head on the chopping board here ---- so to speak

BIG Mike

Probably because this was posted during my nighttime and I sure as hell wasn’t going to lose any sleep over this. (sheesh, a guy’s gotta sleep sometime), LOL.

OK, for those interested, here is what occurred from my perspective. I’m listing the events in the order they occurred (emails he sent to me and I sent to him). I can only give you my word that I have not changed anything in my replies or his emails. I did CC a copy of each one to the person he bought the product from.

1st Email from James Anderson…

NOTE: Judy is a member of the Incansoft Wholesale Membership. I originally interpreted this email as James purchasing the program from Incansoft directly based on his “Recommended” comment. Sort of surprising because I was pretty sure Judy was promoting this one herself.

1st Reply to James Anderson from me…

NOTE: When I responded to the email, according to Google, the email had been in my inbox for 11 minutes. Before replying I checked our payments table to determine if we had received the IPN data. We had, but it was also showing a status from PayPal as “REVERSED”, which is really strange. So I logged into PayPal but couldn’t find the transaction. I went back to the payments table <DoH!> and realized he actually did purchase it from Judy.

I should also point out that whenever PayPal sends followup IPN data on refunds, reversals, chargebacks, etc., the download links and Registration Keys are automatically disabled. On subsequent IPN data indicating positive resolution to the issue, they are automatically re-enabled.

1st Comment on the sales page by James…

NOTE: While this comment was being made, I was looking through our IPN logs to see what might have happened. I subsequently received a 2nd email from James Anderson…

NOTE: I had not indicated that he had been refunded – only that PayPal reversed the payment. In looking at the IPN logs I found the transaction James made to purchase the product. I found the 2nd transaction where he opened a “Dispute” (not a “Resolution” as he stated) with PayPal for non-delivery, exactly 5 minutes after the purchase. At this point, I emailed him back because there was nothing more I could do.

2nd Reply to James Anderson from me…

NOTE: OK, at this point I cannot do anything more because it’s not my PayPal account. The next step is between him and Judy and unless Judy happens to be around at the moment, it’s probably going to take a while to resolve. However, as PayPal has placed a hold on the funds he technically has not paid us. I’m not about to deliver the product until the dispute is resolved and payment was actually received.

3rd Email from James Anderson…

NOTE: He’s getting hot, but he’s also becoming his own worst enemy at this point. Firstly, he’s spent about 45 minutes, not two hours working on this. PayPal has not yet forwarded the IPN on the dispute resolution so I cannot tell if it’s actually been closed or not (I'm inclined to think he really hasn't though). I cannot access Judy’s PayPal account (nor should I need to) so can’t do anything.

I also accept that when he returned from PayPal it’s certainly possible he got an error page. That’s why we always automatically send a follow up email immediately after receiving the IPN info. And that’s something that I’ll work with Judy to correct today if she’s around.

The Thank You page simply indicates he'll be receiving an email with the download info and that email does contain the correct download link, but those were disabled as soon as he opened the dispute. If he had really closed the dispute, the link would have reactivated - these have always come in from PayPal immediately.

Now this guy is either a total newbie, a scammer or just a flat out jerk, because he’s trying very hard to get the product, but is so impatient that he’s becoming suspicious. And you'll note that he conveniently doesn't include all the info about what happened until his third email (after I pointed it out to him), which just contributed to slowing down our helping him in the first place.

With threatening to open another dispute unless I deliver pretty much seals that for me. I’ve had enough at this point (I wasn’t suggesting anything to him by the way, other than I couldn’t do anything more) and have better things to do then argue about it. So I sent him a final email based on his comment that he closed the dispute:

His reply…

NOTE: I've not accused him of anything except wasting my time. Maybe he feels guilty? LOL

My final message to him…

His final email to me…

So let me say here that James, if you’d like to sue me, bring it on. But trust me one this, you better be prepared to go the distance because I NEVER back down from a scrap.

You are an incredibly difficult person to deal with and act every bit the scammer. Had you not opened the dispute with PayPal then you would have already had the product and this would not have escalated. If you had exercised the least bit of patience, you would have received your product. If you had demonstrated any intelligence and honesty at all, you would have included that tiny little detail of opening a dispute in the first email to me.

Are you such a newbie marketer that you open PayPal disputes 5 minutes after a purchase without making the least effort to contact the seller? And then get frantic after realizing that you couldn’t simply walk away with Incansoft products like you might with an ebook?

You have an interesting way of skewing your facts – I never said the money was refunded to you. I told you the funds were placed on hold, which means that they were no longer in Judy’s account. At that point you are no longer entitled to the product until the dispute is resolved and Judy receives the payment back. But because of the extraordinary lengths you’ve gone to to “Force” us to give you the product, you’ve created the problem.

As a customer, consider yourself fired. Whether you were trying to scam Judy or are just an idiot isn’t relevant any longer. You’re one of those people that goes through their entire lives over-complicating everything you do and then blaming others for your stupid mistakes.

Blame me and sue me – Judy had nothing to do with it other than the misfortune of attracting you to her sales page. And if you think I’m going to sweat this thread, you’re badly mistaken. In fact, since you posted this, you actually gave a boost in sales overnight to my WSO, LOL. I love controversy in marketing

For those who managed to read this far, LOL, I am trying to contact Judy. If he has in fact closed the dispute or not, he will get a refund. But please bear in mind that this is something that Judy has to do – I cannot because he did not pay me directly. Believe me – I’d have refunded him right then and there.

NOTE: I’m just copying James OP here in case he later edits it.

remodeler

Because I have bought from Mike for over 2 years and know him to be a man of integrity. I knew he was not trying to scam anyone. I think Mike's response says it all. Perhaps you should not be so quick to jump to conclusions.

Mike McBride

Why were you so quick to jump like a mad frog on remodeler and Jim Burney? Maybe there's more to your post than meets the eye?

Big Mike is a known and respected commodity here, unlike Mr. 7 Posts (at this time) who came here and really stretched the forum's #1 rule to the limit.

I've done business with Big Mike before and would gladly do so again. I will never knowingly do business with the OP - as either a buyer or seller - after seeing how he handled this situation.

So, after reading Big Mike's response (after getting out of bed - hope his need for sleep isn't too big a problem for you,) what say you now?

Chuck Evans

I too have bought products from Big Mike including the GFX Writer Header Creator. Transactions ALWAYS went smoothly and the products WERE delivered immediately!

If there was truly an issue then you should have taken the time to BREATH and work out the issues INSTEAD of flying off the handle!

chuck

John Rogers

I've been purchasing products from BIG Mike since the earliest days of Niche Mania. His customer service is top notch.

'nuff said.

John

Dana_W

The idea that Big Mike is trying to scam someone out of a $19.97 product is downright laughable.

I have found Big Mike to be absolutely outstandingly honest in all of my dealings with him. You would be hard pressed to find a warrior with a better reputation than Mike.

Just as an example of the kind of guy he is - recently he was helping me get a WSO set up. He bought about 15 copies of my WSO with his own money, because he was trying help me work out a software bug in the ordering system and we needed to test it. He trusted me to refund him. He didn't get a dime for this, he took time away from his family and business to help me out of the goodness of his heart. (He did mention something about his cousins Vinnie and Vito from Sicily showing up if I didn't refund him...but I'm pretty sure he was kidding...weren't you, Big M? Wait, who are those two men in fedoras parked across the street from me)

And yes, we internet marketers do sleep sometimes - considering he's overseas and on a different time zone, obviously, if someone sends a request for support and he's ASLEEP, he'll deal with it when he wakes up.

As for "doing what anyone would do" - I would always try to deal with the product seller FIRST before complaining to Paypal.

Ken Leatherman

Mr James Anderson,

Before you say anything about this post I'll tell you up front, yes I'm a long term customer of Big Mike and very proud to call him my friend as well.

I have almost every software tool created by Big Mike and Incansoft and can tell you if and when there was a problem Big Mike solved it as quickly as possible. You have just buried yourself under a very deep pile of bull s***.

If you had controlled your temper and took your head out of your rectum your situation would have been resolved with little or no problem.

GFX Writer is great piece of software and you would have loved the ease of using it. But you cut your own throat on being able to buy it and I must say you are getting what I think you deserve. Nothing!

Ken Leatherman
The Old Geezer

Sid Kaplan

This is a ridiculous waste of time and energy...LOL I have always known BIG Mike to go the extra mile for anyone who is "reasonable". These are computers folks, and scripts can make errors or emails can get delayed.

Take a breath, have some patience and contact the seller calmly to ask for help. Even PayPal doesn't ask you to file a dispute 5 minutes after you make a transaction!

As for blasting Big Mike in this forum.... good luck, he has too many happy customers, business partners and forum friends for anyone to think he would try a grab your twenty bucks.

Best line I have heard today... "fire the customer"!


Sid

zapseo

Refund issued.

Since the money has to come from "backup funding" (I just transferred my account balance out of Paypal yesterday, sorry), Jim, you'll get refunded as soon as Paypal gets its hands on the money. May take a day or two.

Live JoyFully!

Judy

plat.success.sys

I must say that I have had no problems with the designer of GFX writer. I am fairly new to the internet marketing world. Only been in it for about a year but I have seen and experienced many "difficult" customers and sellers.

As for the GFX version (I think mine is the original and not the version 2) I was extremely impressed with the smoothness of the transaction when I had bought it. It was a little bit difficult for me to understand at the time but within a week I was using it a lot. Now I am not sure as to what version 2 is all about but I am sure that if it is like the version I have then it is a great buy.

nvs74191

Ahhhh James, you haven't made friends on the forum with your post. If you had looked around the forum and tried to understand what Big Mike is, you would have had second thoughts about making a post like this.

You surely would have understood Big Mike does not need to scam you for 20 bucks?

Glenn Newsome

Sorry I missed out on this one as it was happening. Big Mike is top notch! His customer service is top notch. Enough said.