HelpDesk/Ideas

Caleb Spilchen · 08-22-2010, 07:19 AM

Hi Guys,

I've been using a HelpDesk to support Product Buyers etc, particularly because I get a lot of e-mails, and don't want to miss an important one. Unfortunately, I've had a bunch of problems.. Mainly, e-mails not delivering, or being rejected by a mail server like Yahoo.

I don't want to ban certain e-mail hosts, but I can't find the right option right now.

So can anyone suggest a good helpdesk system (I was looking at OTRS.org Today), and a good host, where my e-mails will actually send.

Caleb

bauger · 08-22-2010, 08:10 AM

You ever try using hesk help desk

Its free

Help Desk Software HESK - a free PHP help desk

tomster · 08-22-2010, 11:16 AM

Hey Caleb,

I worked with few esupport systems, and this one is the best in my opinion...

eSupport - Kayako support desk software, customer service software

Has a lot of functions, autoresponders, departments, knowledbase, unlimited agents....good SW...

I think that they have 30 day trial, so, you can try and see if it fits your ideas...

Their support is good also...

Cheers

pearsonbrown · 09-09-2010, 01:23 AM

Help desk recomendation needed..

08-22-2010, 07:19 AM	#1
Caleb Spilchen Unique Marketer War Room Member Join Date: Jan 2010 Location: Ontario, Canada Posts: 2,861 Blog Entries: 3 Thanks: 904 Thanked 776 Times in 483 Posts Social Networking Contact Info	HelpDesk/Ideas Hi Guys, I've been using a HelpDesk to support Product Buyers etc, particularly because I get a lot of e-mails, and don't want to miss an important one. Unfortunately, I've had a bunch of problems.. Mainly, e-mails not delivering, or being rejected by a mail server like Yahoo. I don't want to ban certain e-mail hosts, but I can't find the right option right now. So can anyone suggest a good helpdesk system (I was looking at OTRS.org Today), and a good host, where my e-mails will actually send. Caleb

08-22-2010, 08:10 AM	#2
bauger HyperActive Warrior War Room Member Join Date: Sep 2007 Location: Ontario,Canada. Posts: 281 Thanks: 0 Thanked 15 Times in 15 Posts Social Networking	Re: HelpDesk/Ideas You ever try using hesk help desk Its free Help Desk Software HESK - a free PHP help desk

08-22-2010, 11:16 AM	#3
tomster Active Warrior War Room Member Join Date: Aug 2010 Posts: 32 Thanks: 2 Thanked 25 Times in 5 Posts	Re: HelpDesk/Ideas Hey Caleb, I worked with few esupport systems, and this one is the best in my opinion... eSupport - Kayako support desk software, customer service software Has a lot of functions, autoresponders, departments, knowledbase, unlimited agents....good SW... I think that they have 30 day trial, so, you can try and see if it fits your ideas... Their support is good also... Cheers

09-09-2010, 01:23 AM	#4
pearsonbrown Grumpy Old Moderator War Room Member Join Date: Apr 2003 Location: Spending the winter in France Posts: 1,091 Thanks: 716 Thanked 352 Times in 157 Posts	Re: HelpDesk/Ideas Help desk recomendation needed..