kayako vs hesk?

BJ Min · 10-05-2010, 02:32 AM

i'm wondering which one to get ...kayako or hesk...

i would like to hear from someone who used BOTH...what do you think?

Andy Fletcher · 10-05-2010, 02:48 AM

DISCLAIMER: I haven't used both...

But I never tried Hesk simply because Kayako does everything I could possibly want and then some. For $40 (hosted) a month, it's an absolutely no brainer and I can't recommend it highly enough.

mousecalls · 10-07-2010, 07:09 PM

Don't know about the hesk but worked with Kayako for over a year and it works amazingly well.

kislany · 10-08-2010, 11:01 AM

The company where I last worked (before I went out solo) is using Kayako and it's a great platform actually. I've been one of the admins there so I had the chance to test it quite well. Personally I liked it, it has a very user friendly interface. Sorry I can't comment about the other one as I've only worked with Kayako for about 2 years or so.

maestero2010 · 10-08-2010, 09:34 PM

I don't know about hesk application, but Kayako really Good advance Help desk Software with Many features. since 3 years we're using kayako. no bugs so far .

BJ Min · 10-09-2010, 03:27 AM

do you guys install to your own server...or prefer hosting on their site?
do you get the one time payment option or monthly lease option? i know lease option you can get newest updates all the time...

Andy Fletcher · 10-09-2010, 03:31 AM

Quote:

Originally Posted by BJ Min

do you guys install to your own server...or prefer hosting on their site?
do you get the one time payment option or monthly lease option? i know lease option you can get newest updates all the time...

I let them run it for me. Given the ridiculously low price it just doesn't make sense to go to the trouble of running it myself. And I pay monthly, but I now that I think about it I don't know why. It's not like I have any intention of using anyone else within a year.

JonnyHardwick · 10-09-2010, 12:37 PM

100% Kayako. Buy the owned license and get it hosted on your own domain.

Don't bother with the free scripts out there for helpdesk software. Remember that your helpdesk is one of the most important things in your business (or should be) so give your customers the reliable interface that they deserve.

TIP: Have a word with the sales guy on live chat, if you're good you should be able to negotiate a discount for the owned license

10-05-2010, 02:32 AM	#1
BJ Min Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Los Angeles, CA Posts: 1,691 Thanks: 150 Thanked 36 Times in 19 Posts Social Networking Contact Info	kayako vs hesk? i'm wondering which one to get ...kayako or hesk... i would like to hear from someone who used BOTH...what do you think?

10-05-2010, 02:48 AM	#2
Andy Fletcher Senior Warrior Member War Room Member Join Date: Nov 2006 Location: , , . Posts: 2,494 Thanks: 1,092 Thanked 1,232 Times in 394 Posts	Re: kayako vs hesk? DISCLAIMER: I haven't used both... But I never tried Hesk simply because Kayako does everything I could possibly want and then some. For $40 (hosted) a month, it's an absolutely no brainer and I can't recommend it highly enough.

10-07-2010, 07:09 PM	#3
mousecalls Active Warrior War Room Member Join Date: Sep 2010 Location: Deb lives in sunny Australia and Lee resides in Northern California. Posts: 33 Thanks: 6 Thanked 6 Times in 6 Posts Social Networking	Re: kayako vs hesk? Don't know about the hesk but worked with Kayako for over a year and it works amazingly well.

10-08-2010, 11:01 AM	#4
kislany HyperActive Warrior War Room Member Join Date: Nov 2008 Posts: 148 Thanks: 51 Thanked 21 Times in 17 Posts	Re: kayako vs hesk? The company where I last worked (before I went out solo) is using Kayako and it's a great platform actually. I've been one of the admins there so I had the chance to test it quite well. Personally I liked it, it has a very user friendly interface. Sorry I can't comment about the other one as I've only worked with Kayako for about 2 years or so.

10-08-2010, 09:34 PM	#5
maestero2010 HyperActive Warrior War Room Member Join Date: Dec 2008 Location: LK Posts: 492 Blog Entries: 1 Thanks: 86 Thanked 20 Times in 20 Posts Social Networking Contact Info	Re: kayako vs hesk? I don't know about hesk application, but Kayako really Good advance Help desk Software with Many features. since 3 years we're using kayako. no bugs so far .

10-09-2010, 03:27 AM	#6
BJ Min Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Los Angeles, CA Posts: 1,691 Thanks: 150 Thanked 36 Times in 19 Posts Social Networking Contact Info	Re: kayako vs hesk? do you guys install to your own server...or prefer hosting on their site? do you get the one time payment option or monthly lease option? i know lease option you can get newest updates all the time...

10-09-2010, 12:37 PM	#8
JonnyHardwick SEO Ninja Warrior War Room Member Join Date: Feb 2008 Location: United Kingdom Posts: 26 Thanks: 0 Thanked 2 Times in 2 Posts Social Networking	Re: kayako vs hesk? 100% Kayako. Buy the owned license and get it hosted on your own domain. Don't bother with the free scripts out there for helpdesk software. Remember that your helpdesk is one of the most important things in your business (or should be) so give your customers the reliable interface that they deserve. TIP: Have a word with the sales guy on live chat, if you're good you should be able to negotiate a discount for the owned license