9 {{ upvoteCount | shortNum }}
9 {{ upvoteCount | shortNum }}

kayako vs hesk?

by BJ Min
7 replies
i'm wondering which one to get ...kayako or hesk...

i would like to hear from someone who used BOTH...what do you think?
#hesk #kayako
  • Profile picture of the author Andy Fletcher
    DISCLAIMER: I haven't used both...

    But I never tried Hesk simply because Kayako does everything I could possibly want and then some. For $40 (hosted) a month, it's an absolutely no brainer and I can't recommend it highly enough.
    Signature
    {{ DiscussionBoard.errors[2684978].message }}
  • Profile picture of the author mousecalls
    Don't know about the hesk but worked with Kayako for over a year and it works amazingly well.
    {{ DiscussionBoard.errors[2697743].message }}
  • Profile picture of the author kislany
    The company where I last worked (before I went out solo) is using Kayako and it's a great platform actually. I've been one of the admins there so I had the chance to test it quite well. Personally I liked it, it has a very user friendly interface. Sorry I can't comment about the other one as I've only worked with Kayako for about 2 years or so.
    Signature
    Jewels of Cyprus - my personal blog
    {{ DiscussionBoard.errors[2700501].message }}
  • Profile picture of the author maestro2010
    I don't know about hesk application, but Kayako really Good advance Help desk Software with Many features. since 3 years we're using kayako. no bugs so far .
    {{ DiscussionBoard.errors[2702440].message }}
  • Profile picture of the author BJ Min
    do you guys install to your own server...or prefer hosting on their site?
    do you get the one time payment option or monthly lease option? i know lease option you can get newest updates all the time...
    Signature
    Interviews with Internet Marketing Millionaires! | YouTube Video Marketing | Video Marketing Tips
    How to Publish Your Amazon Ebook + Paperback + Audibook & Make Passive Income Online! |
    {{ DiscussionBoard.errors[2703145].message }}
    • Profile picture of the author Andy Fletcher
      Originally Posted by BJ Min View Post

      do you guys install to your own server...or prefer hosting on their site?
      do you get the one time payment option or monthly lease option? i know lease option you can get newest updates all the time...
      I let them run it for me. Given the ridiculously low price it just doesn't make sense to go to the trouble of running it myself. And I pay monthly, but I now that I think about it I don't know why. It's not like I have any intention of using anyone else within a year.
      Signature
      {{ DiscussionBoard.errors[2703155].message }}
      • Profile picture of the author JonnyHardwick
        100% Kayako. Buy the owned license and get it hosted on your own domain.

        Don't bother with the free scripts out there for helpdesk software. Remember that your helpdesk is one of the most important things in your business (or should be) so give your customers the reliable interface that they deserve.

        TIP: Have a word with the sales guy on live chat, if you're good you should be able to negotiate a discount for the owned license
        Signature
        Marketeering - Digital Marketing Strategies
        {{ DiscussionBoard.errors[2704596].message }}

Trending Topics