Magic Members Membership Plugin Nightmare

by Bryan Toder 15 replies
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Magic Members Membership Plugin is a nightmare to use.

I purchased the Unlimited License (first mistake!) to MM in November to just make an easy and free membership site. All I needed it to do was:
  • Have a squeeze page
  • They enter their information
  • They get a Username & Password
  • They get in.

No payment processing. No fancy-schmancy stuff. A basic free site. Put your email and name in and you get in. Simple, right? Not with Magic Members!

First, their support videos are amusingly short and bleak. Take a look:
Support Videos | Magic Members Wordpress Membership Plugin
(The music alone can drive you crazy.)

Then, much of the trouble I had was because of outdated and quite inaccurate documentation. To be fair, on each "module", there is a link to a short video. Over 80 in all! Nice, but they don't show you much. Here they all are on Vimeo:
magicmembers's videos on Vimeo

They were up on Vimeo for over 6 months and they *just* put them into the plugin a few weeks ago. Amazing.

But the amazing thing was that I was asking for the plugin to do BASIC stuff. For instance, a "thank you page" where, after you register, you are directed to a "thank you page".

Basic, right?

When I sent in a support ticket, they replied:
"We also released an update about custom thank you pages..." (They did it after I pointed out the flaw.)

Well, that's nice, but why isn't this already in there?

Another time, when you registered as a member it would send you an email. Basic stuff. But the email was all HTML characters and messed up.

I emailed support and they fixed it. Fine... but I just felt like I was the only customer using Magic Members and I was debugging it for them. For $297, I am not paying for a Beta version.

One day — and I am not exaggerating even a little — I spent a bit over 13 HOURS trying to get Magic Members to work. It's a free site! No shopping carts! No credit cards! Nothing! I mean... how hard is that?!

They, of course, refused any refund (I actually asked to downgrade to the Single license since I never was able to get this working on even ONE site). Okay, fine. It was past the 30 days, but really. Okay, I'm over that.

So, what did I do?

I bought Digital Access Pass and got it set up in three hours. The funny thing is that I blocked out all today to work on the site. It's done! (I just have to add in some content.) Since I had the extra time, I decided to write this post.

I just sent an email to DAP asking to upgrade to the Unlimited License. At least I know it works!

Magic Members, I hope many people read this. It's all true.
#internet marketing product reviews & ratings #magic #magic members #members #membership #membership plugin #nightmare #plugin
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  • Profile picture of the author Jesus Perez
    I purchased their plugin and refunded the next day. I ended up going with Wishlist Member.

    I recall the plugin being a bit too slow on my VPS server. The main reason I refunded was due to the fact they didn't support one-time payments in Clickbank. This was back in March 2010. They recommended I setup a recurring payment for 24 years.
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    • Profile picture of the author Bryan Toder
      Originally Posted by Jesus Perez View Post

      I purchased their plugin and refunded the next day. I ended up going with Wishlist Member.
      I kept giving them the benefit of the doubt and kept thinking they'd fix things. Instead, I'm out $300, but I'm very happy with DAP. I just upgraded tonight to the Unlimited License and ready to use it on several of my sites.

      I need to make up for all the lost time screwing around with Magic Members.
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      ~ Bryan

  • Profile picture of the author cynthiamason
    Thanks, I was going to try it but not now.
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    Cynthia
    I love learning and sharing what I know.

  • Profile picture of the author Melody
    DAP is excellent - I've also had great luck with the new SiteManPro WP plugin - both are great and the support has been great too.

    Melody
    • Profile picture of the author Bryan Toder
      Originally Posted by Melody View Post

      DAP is excellent - I've also had great luck with the new SiteManPro WP plugin - both are great and the support has been great too.
      I just finished creating my fourth membership site with DAP. It now takes me about 25 minutes to set up DAP. (MagicMembers took days.)

      Happy days are here again.
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      ~ Bryan

  • Profile picture of the author manicmethods
    I'm having some serious problems with Magic Members atm.

    Getting error messages when people try and register.

    How USELESS is that?!?!?!

    I purchased an unlimited license too and thinking it was a HUGE mistake.
    • Profile picture of the author Stuckster
      Not much has changed in 2 years.

      I have literally sunk weeks into making MM work for our simple membership site. Worst designed and slowest admin interface EVER. It is seriously complicated to do even really simple stuff.

      After more than 20 support tickets I also feel like I am debugging the platform for them.

      Unfortunately for us it was the only option at the time that fully integrated with Eway (our payment provider). But now I am seriously wondering if it would have been easier to change our entire payment gateway instead!

      The website and marketing material makes this platform look pretty good. But you definitely don't want to judge this book by it's cover. :confused:
  • Profile picture of the author ravijayagopal
    Stuckster,

    If a third-party program like DAP adds a subscriber via the backend directly to Aweber, Aweber forces a double-optin on the subscriber (just because the sign up didn't come from their own sign up form).

    That's how it's been for a while, unless this changed recently.
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    Podcast about Membership Sites & Online Courses
    • Profile picture of the author Stuckster
      Originally Posted by ravijayagopal View Post

      Stuckster,

      If a third-party program like DAP adds a subscriber via the backend directly to Aweber, Aweber forces a double-optin on the subscriber (just because the sign up didn't come from their own sign up form).

      That's how it's been for a while, unless this changed recently.
      Hmm ok. All I know is we have entered our Aweber web form ID and list name into MagicMember and with that information it is able to process registrations for new members and add them to our Aweber mailing list at the same time, transparently. ie: the user does not realise they are being added to an Aweber list when they pay for access to a membership level, nor do they have to confirm their sign up.

      Maybe we are talking about the same thing in a round about kind of way. (?)
  • Profile picture of the author Shanu123
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  • Profile picture of the author r0dvan
    I know this thread is old but I have to say that this plugin is not worth it.
    Been having lots of issues with it and support actually is terrible.
    I tried to integrate social login (which is a very basic feature for any coder) and its a pain in the ass to adapt it. They even dont offer support on this.
    Very very bad.
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