Is Icontact VERY expensive or is it just me???

by Lee McKenna Banned
18 replies
Hi Warriors,

I was setting up a new website so that is was google friendly and one thing you need to do with google is make sure you deliver what you promise the customers on the very next page.

The best way to do this is to use single optin. For some reason Aweber will not allow me to do this. I got told that Icontact is the best for this and that I should join so I did.

I have no problem with them using single optin but after building a list or around 5000 with them Ive noticed that I'm getting charged $20 for each email I'm sending out (per broadcast)

For some silly reason you can only send out like 6 broadcast emails per month and then they charge you.

I dont know about you if you use them but i'm a bit pissed off about this. With Aweber I can mail my list as many times as I like.

Are you using Icontact? And do you have this problem?

I would like to know what other Icontact users think about this.

Lee
#expensive #icontact
  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by Lee McKenna View Post

    The best way to do this is to use single optin. For some reason Aweber will not allow me to do this.
    Have you discussed this with Aweber, Lee? Many of us here use single opt-in with Aweber (and it's something they still offer now to new customers). :confused:

    Originally Posted by Lee McKenna View Post

    after building a list or around 5000 with them Ive noticed that I'm getting charged $20 for each email I'm sending out (per broadcast)

    For some silly reason you can only send out like 6 broadcast emails per month and then they charge you.

    I dont know about you if you use them but i'm a bit pissed off about this.
    I don't blame you. I've never looked at their pricing but that sounds pretty horrendous? Is that the only sort of pricing package they offer?
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    • Profile picture of the author Lee McKenna
      Banned
      Hi Alexa,

      Well im on the 2,501 - 5,000 subscriber package right now as I dont have over 5,000 on this list just yet but regardless of what package your on I think you can only send out 6 x times as many emails in the month.

      So say you have 1000 on your list they will allow you to send 6000 emails out. So that would be 6 broadcast emails and then they charge you. Like I say in my case ive got just under 5000 and I'm getting charged $20 per broadcase which I think is very cheeky considering its my list.

      I should be able to email them as much as I like without paying extra. I mean it costs nothing for them to let me email.

      But others use icontact so I they cant be that bad? Maybe im just on a bad pay plan?

      I want to know what other Icontact users think about the pay plans and what they use?

      There is something called icontact plus which I'm looking in to now.

      Hopefully this will get around paying each time i want to email my list.

      PS
      About Aweber and single optin. I built a list or around 1000 testing single optin and I think it had a bad complaint rate? Not sure what happenes but people must have been presing the spam button? And I had a few people saying why are you emailing me i did not optin?

      I was building the list with adwords. But anyway Aweber sent me an email saying you can not use single optin no more because of the problem of spam complaints.

      So now its just not an option for me to use single optin with Aweber.

      Lee
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  • Profile picture of the author Christophe Young
    I use I-contact, but I've never exceeded the message limit with my account. I see your limited to 30,000 messages in your current plan. I mainly use it for autoresponder emails and don't do broadcast emails all that often.
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  • Profile picture of the author Andy Fletcher
    iContact let you send 6x the maximum number of subs on your current plan per month. So if you're on the 2,500 - 5,000 plan then you can send 30,000 emails a month. After that you have to upgrade or pay per send.

    I'm not sure where you got the idea from that email on that scale is free, presumably just because Aweber don't charge incrementally for it. Make no mistake, it costs money to send each email. There's the servers to send it, the bandwidth, the electricity bill, relationships with ISPs (and the damage caused by bad emails) etc.

    The 5,000 sub plan is $47 (including 30,000 emails) and even if you spend another $100 on per to send charges, which would be a LOT of email to your subs, if you can't make far more than $150 off the list in a month (when you're contacting each subscriber several times a week) then it's not the incremental cost of the list that's killing you, it's that the list is rubbish and you may as well start over.

    Moral of the story, you don't get rich by cutting costs.
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    • Profile picture of the author Lee McKenna
      Banned
      Hi Andy,

      Yes I know what your saying.

      I do make money from my list.

      I was just very shocked to find out I'm getting charged $20 PER BLAST.

      Aweber do not charge and because I'm used to them I expected Icontact to be the same.

      I wish I knew about this before I started to list build with them. I would have used Get Responce.

      It just goes to show how good Aweber really is.
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  • Profile picture of the author Tom Goodwin
    Originally Posted by Lee McKenna View Post

    The best way to do this is to use single optin. For some reason Aweber will not allow me to do this. I got told that Icontact is the best for this and that I should join so I did.
    That reason would be to prevent getting your arse, along with the arse of aWeber, smacked by the courts over suits related to unsolicited commercial spam. Now, keep in mind, someone bringing a suit doesn't even have to win to put a financial hurt on you. They just have to sue you.

    I know some on here, like Alexa, advocates using a single opt-in, but IMHO if you are in the US or in any country on friendly terms with the US, using a single opt-in is just not worth it.

    First, those who don't do the 2nd part of the opt-in process probably aren't that serious about the service, or product, or info. Second, all it takes is one pissed off email subscriber and you will regret that you ever got into IM.

    It just isn't worth it.


    As for iContact being expensive, note that they received a huge venture capital infusion either last year or the year before. Venture Capital firms expect large returns, and thus price gauging.

    You will often see internet sites that are free or barely monetized get VC funded, and then bam, you have to pay up the nose.
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  • Profile picture of the author John Collins
    Hi Lee

    I almost went with iContact. I didn't see the tiny note stating "Please note: Basic plans include sending up to six times your subscriber limit." near the bottom of the pricing page (and the smallest text on the page). They have a a Full iContact Pricing List page also which doesn't mention the sending limit or the price for additional mailings. The way I found out was I was watching the videos and on one of the control panel views I saw something like - You have sent x number of emails and you have x number left. I also noticed they had an upgrade your account link right there on the panel. While they were showing how to use that panel I saw that they conveniently didn't mention anything about sending limits or additional costs. I found the note on the pricing page after the video. I doubt many people watch all the videos first.

    The Full iContact Pricing List page shows up in the Google search in the main search result where you have the organic listing with multiple page selection clustered right below it. But if you go to the site they don't have a tab or link to access that page as far as I can see.

    They also have iContactPlus and on that site you won't find any prices. They want you to Call, Use Live Chat or Fill Out a Web Form For Details.

    They might be fine for some people but the way I see it they make only one mention in text about the limited emails you can send at the bottom of the page. Using the smallest text on the page. If they wanted to see it they wouldn't do that and they lost my business because of it.
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    • Profile picture of the author Lee McKenna
      Banned
      John I wish I seen it they would have lost my business but I've built a list with them now so will have to stick to it.

      But I think its a bad what they do. And if there putting that in small print to hide the fact that makes it even worse.

      6 x is NOTHING and I feel like I've been scammed by them to be honest.
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      • Profile picture of the author Earn.cx
        Thank you for this thread. I'm going to avoid using icontact now.
        I was considering using mailchimp instead.

        I don't like aweber since I cannot get single opt in for it.
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      • Profile picture of the author Michael_Le
        Banned
        6 x is NOTHING and I feel like I've been SCAMMED by them to be honest.

        hahaha......weren't you the guy from leeds that taught people to send money to themselve to make out that they were raking it in as to make out that they were a guru? and the one on RIP OFF REPORT? cos the pic certainly looks like you mate.......you know what they say, what goes rounds.......COMES ROUND!
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        • Profile picture of the author Lee McKenna
          Banned
          Ha ha Michael_Le you almost sound happy at my mis fortune?

          Yes that was me on Rip Off Report and it was a pack of lies to be true. It was someone who disliked me for what every reason.

          I remember him asking me for a free account for my business opportunity and when I said I could not do that he said I will see you on Rip Off Report and smiled.

          At the time I did not know what it was but I soon seen the report show up for my name. It was just a pack of lies every word of it but I don't let it affect me. I can happen to anyone in this IM niche because you get a lot of sad low lifes on the internet who do not like the fact that people make money online and they don't.

          Thats what I believe. Just look at other big name gurus and see some of the bad press they have. The likes of Tim Low and Andrew Reynolds. Its because when you work with large numbers of people your going to come across a few idiots who do not like you for what ever reason.

          Its just the way it is. Like I said I don't let it affect me and I have thousands of happy paying customers under me which is more important. I have lots of people who have come accross that report and still joined my business once they talk to me and I explain to them what I do.

          I'm sure its not going to be the last negative report written about me. All I can do is try my best to help people and provide excellent helpful content so it does not happen.

          Lee
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  • Profile picture of the author Danielm
    I use iContact for a few offilne businesses specifically for the lack of double opt in. They can collect customer info via sign up forms at their store and just enter it in later directly into iContact. All of them send at most 1x a week anyway so its n ever been a problem but I did see the 6x mailing limitation before I signed up.
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    • Profile picture of the author Lee McKenna
      Banned
      Hi Danielm,

      Word of WARNING!

      Be very carful about doing that. I know people who have been buying leads from say big advertising and just like what your doing offline getting the email address and manually adding the email into your auto responder later.

      If they catch you doing this you will lose your account. I know someone with Aweber who lost there account for doing this.

      Aweber tracked the leads were coming from the same IP address and banned the account instantly.

      I'm sure Icontact will do the same if they catch you. Not sure if Icontact track IP addresses so they know were the leads are coming from? If they start doing it you could lost all that hard work over night.

      Aweber did give the person the chance to download the leads she put into here account but its still not good.

      Just wanted to let you know.

      Lee
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      • Profile picture of the author scubasteve-cr
        Originally Posted by Lee McKenna View Post

        Hi Danielm,

        Word of WARNING!

        Be very carful about doing that. I know people who have been buying leads from say big advertising and just like what your doing offline getting the email address and manually adding the email into your auto responder later.

        If they catch you doing this you will lose your account. I know someone with Aweber who lost there account for doing this.

        Aweber tracked the leads were coming from the same IP address and banned the account instantly.

        I'm sure Icontact will do the same if they catch you. Not sure if Icontact track IP addresses so they know were the leads are coming from? If they start doing it you could lost all that hard work over night.

        Aweber did give the person the chance to download the leads she put into here account but its still not good.

        Just wanted to let you know.

        Lee
        iContact lets you do this in the backend. They allow it. You can import lists, or type them in manually one at a time. No verification needed. I use iContact for my customer lists, because I find that the delivery is faster and much more reliable than aweber.
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      • Profile picture of the author Danielm
        No, that isn't what we're doing at all. We've never bought a lead. The email addresses come directly from their customers signing up at the store to be on the email newsletter list. I do appreciate the heads up but we're surely not randomly adding people, these are people who ask to be put on the list. The benefit of the single opt-in with this situation is a week later when the store owner puts in all the new weekly customer email addresses it doesn't send a confirmation email to people that might be ignored, marked as spam by accident, someone doesn't understand what to do, etc.

        Originally Posted by Lee McKenna View Post

        Hi Danielm,

        Word of WARNING!

        Be very carful about doing that. I know people who have been buying leads from say big advertising and just like what your doing offline getting the email address and manually adding the email into your auto responder later.

        If they catch you doing this you will lose your account. I know someone with Aweber who lost there account for doing this.

        Aweber tracked the leads were coming from the same IP address and banned the account instantly.

        I'm sure Icontact will do the same if they catch you. Not sure if Icontact track IP addresses so they know were the leads are coming from? If they start doing it you could lost all that hard work over night.

        Aweber did give the person the chance to download the leads she put into here account but its still not good.

        Just wanted to let you know.

        Lee
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        • Profile picture of the author Lee McKenna
          Banned
          Ok Danielm,

          Yes I understand now. In that case you should not have a problem. scubasteve-cr thats great if Icontact lets you do this.

          I know the product visitorsdotcom.com had a section about buying leads and they get added to your icontact account on auto.

          But I was thinking if there all coming from the same IP address that would be bad and didnt want to risk my account.

          Not only that but you never know if them leads your buying are any good and if there not there using up precious space in your Icontact account because you can only send 6 x the amount you don't want useless leads that your paying to send out to.

          I think I'll stick to getting my own leads that way you know what to expect :-)

          Good luck with your list building guys
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  • Profile picture of the author Marian Berghes
    did they make this change recently?

    I've only seen these type of limitations on big lists of like 200k-300k+ because of the volume.

    It's not a matter of money, because on a 5k list the last thing that you should be worrying about is $150/mo...just weird that they would put that at such a low sub count.
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    • Profile picture of the author Lee McKenna
      Banned
      Not sure Marian Berghes, I've had my account for about 6 months now and got just over 12,000 so it must be for small account also?

      Its not abad thing really because it stops you from hammering your list with broadcast emails everyday which is a bad thing anyway.

      Lee
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