Xsite Pro Customer Service?

Evita · 01-28-2009, 11:24 AM

Any XSP users out there who can give feedback on XSP customer service?

Sofar I have an open ticket for 44 hours

Is that to be expected?

Thanks,

Evita

Josef Kane · 01-28-2009, 05:17 PM

Have to say that is very unusual. I have had version 1 & 2 of XSP and on the occasions that I have wanted to ask for support I have had a response in less than 2 hours (during work times). Maybe your message has gone astray somehow.

Regards

Josef

Joel · 01-28-2009, 05:40 PM

In about 6 months, I have created 2 support tickets & both were answered the next day.

Bryan Zimmerman · 01-28-2009, 05:47 PM

I've only opend two tickets in the last 3 months and they were both answered in less than 48 hours. I asked another question in a response to their answer and they responded in about an hour.

Evita · 01-28-2009, 07:04 PM

OK, that is good to know. Thanks!

Evita

gaptel · 01-29-2009, 06:15 AM

I had been using xsitepro for 3years and they had been great

Evita · 01-29-2009, 04:06 PM

Well,
I'm really having bad luck then.
I'm over 72 hours, and my software is not usable. The last
response from support was over 24 hours ago...

NOT a happy camper.

Evita

Loren Woirhaye · 01-29-2009, 06:09 PM

I usually just go to the forum if I have an issue with XSP -
usually it's something I don't understand but, it's true,
there are bugs in the system.

You may find your answer by searching the XSP forum -
I often do.

Evita · 01-29-2009, 07:47 PM

Thanks Loren

I've been searching the Forum and also posting there. Some members have been
very helpful and tried to help but I still have the problem.

I do think there is a bug in the program, what I try to do (preview) should
be able to be done without problems.

There has now been exactly 30 hours since my last response from support.

Loren Woirhaye · 01-29-2009, 08:58 PM

Try switching your default browser to something else.
Could be a browser issue.

I run 3 browsers currently and if one is misbehaving
consistently I just uninstall it.

I use Opera, Google Chrome and IE. I don't currently
have Firefox installed.

Evita · 01-29-2009, 09:17 PM

Loren,

I did switch browser. I used FF and support suggested I use IE.
No change.
Funny thing is that when I first start a site I can preview once or twice
then get error that path does not exist, and then IE opens up to the home page.
(IE opens even when I used FF as default browser)

Maybe tomorrow I'll try uninstalling/reinstalling hoping that that could possibly help.

Thanks for your help.

Evita

01-28-2009, 11:24 AM	#1
Evita Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Out In The Left Field Posts: 1,111 Thanks: 140 Thanked 21 Times in 16 Posts	Xsite Pro Customer Service? Any XSP users out there who can give feedback on XSP customer service? Sofar I have an open ticket for 44 hours Is that to be expected? Thanks, Evita

01-28-2009, 05:17 PM	#2
Josef Kane Active Warrior War Room Member Join Date: Aug 2006 Location: , , . Posts: 98 Thanks: 18 Thanked 7 Times in 7 Posts	Re: Xsite Pro Customer Service? Have to say that is very unusual. I have had version 1 & 2 of XSP and on the occasions that I have wanted to ask for support I have had a response in less than 2 hours (during work times). Maybe your message has gone astray somehow. Regards Josef

01-28-2009, 05:40 PM	#3
Joel HyperActive Warrior War Room Member Join Date: Aug 2002 Location: , , . Posts: 468 Thanks: 31 Thanked 213 Times in 59 Posts	Re: Xsite Pro Customer Service? In about 6 months, I have created 2 support tickets & both were answered the next day.

01-28-2009, 05:47 PM	#4
Bryan Zimmerman GET TO WORK! War Room Member Join Date: Aug 2008 Location: Orlando,Fl Posts: 1,463 Thanks: 253 Thanked 373 Times in 213 Posts Social Networking	Re: Xsite Pro Customer Service? I've only opend two tickets in the last 3 months and they were both answered in less than 48 hours. I asked another question in a response to their answer and they responded in about an hour.

01-28-2009, 07:04 PM	#5
Evita Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Out In The Left Field Posts: 1,111 Thanks: 140 Thanked 21 Times in 16 Posts	Re: Xsite Pro Customer Service? OK, that is good to know. Thanks! Evita

01-29-2009, 06:15 AM	#6
gaptel Active Warrior Join Date: Dec 2008 Location: Canada Posts: 53 Thanks: 12 Thanked 0 Times in 0 Posts Social Networking Contact Info	Re: Xsite Pro Customer Service? I had been using xsitepro for 3years and they had been great

01-29-2009, 04:06 PM	#7
Evita Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Out In The Left Field Posts: 1,111 Thanks: 140 Thanked 21 Times in 16 Posts	Re: Xsite Pro Customer Service? Well, I'm really having bad luck then. I'm over 72 hours, and my software is not usable. The last response from support was over 24 hours ago... NOT a happy camper. Evita

01-29-2009, 06:09 PM	#8
Loren Woirhaye Who'm I kidding? War Room Member Join Date: May 2006 Location: Easthampton, Massachusetts Posts: 4,554 Blog Entries: 15 Thanks: 118 Thanked 921 Times in 659 Posts Social Networking Contact Info	Re: Xsite Pro Customer Service? I usually just go to the forum if I have an issue with XSP - usually it's something I don't understand but, it's true, there are bugs in the system. You may find your answer by searching the XSP forum - I often do.

01-29-2009, 07:47 PM	#9
Evita Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Out In The Left Field Posts: 1,111 Thanks: 140 Thanked 21 Times in 16 Posts	Re: Xsite Pro Customer Service? Thanks Loren I've been searching the Forum and also posting there. Some members have been very helpful and tried to help but I still have the problem. I do think there is a bug in the program, what I try to do (preview) should be able to be done without problems. There has now been exactly 30 hours since my last response from support.

01-29-2009, 08:58 PM	#10
Loren Woirhaye Who'm I kidding? War Room Member Join Date: May 2006 Location: Easthampton, Massachusetts Posts: 4,554 Blog Entries: 15 Thanks: 118 Thanked 921 Times in 659 Posts Social Networking Contact Info	Re: Xsite Pro Customer Service? Try switching your default browser to something else. Could be a browser issue. I run 3 browsers currently and if one is misbehaving consistently I just uninstall it. I use Opera, Google Chrome and IE. I don't currently have Firefox installed.

01-29-2009, 09:17 PM	#11
Evita Senior Warrior Member War Room Member Join Date: Mar 2007 Location: Out In The Left Field Posts: 1,111 Thanks: 140 Thanked 21 Times in 16 Posts	Re: Xsite Pro Customer Service? Loren, I did switch browser. I used FF and support suggested I use IE. No change. Funny thing is that when I first start a site I can preview once or twice then get error that path does not exist, and then IE opens up to the home page. (IE opens even when I used FF as default browser) Maybe tomorrow I'll try uninstalling/reinstalling hoping that that could possibly help. Thanks for your help. Evita