Hostgator email problems - is there better hosting?

Profile picture of the author pctutor by pctutor Posted: 02/08/2012
I talked my client into switching away from GoDaddy hosting because they suck and the website forms wouldn't submit properly. Set them up with Hostgator because that's who I use for all my sites. However, they have had ongoing email problems (email using their domain which is hosted at HG).

Email from my client to me:
I donít know what is going on but this email problem is killing us. We are constantly having clients complain that they are not receiving our email and some are getting pissed off believing that we are lying. The emails are not bouncing back to us and it is not making it to their junk or spam folders. I have been on the phone with hostgator and sent them several emails that didnít go through and they send back readouts stating that it is leaving their servers but something is wrong. We didnít have these problems before signing with them. I donít have time to debate it with them all day every day. Something is messed up. What can we do??

Anyone else have this problem with Hostgator? Is there another comparable hosting company that would be better? (must have the traditional Cpanel like Hostgator has)

Thanks for any suggestions.
#email #hostgator #hosting #problems

  • Profile picture of the author pearsonbrown
    pearsonbrown
    I have all my accounts with Hostgator and have done for a number of years. Never had the slightest problem with email.

    Pearson
  • Profile picture of the author Dennisknows
    Dennisknows
    I'm the same as Pearson.. Only thing I can think of is are they sending emails from Mac computers?

    Hostgator said Apple computers have something they do where they cause a more than normal, number of processes to run and it creates problems. I don't know about email problems but I know my site was shutting down.

    and I agree with you 100%.. Godaddy sucks.. I wouldn't recommend them to my worst enemy.. I just had a friend switch over today..

    Sounds like a server issue though...

    What are they using to send the emails out?
  • Profile picture of the author eshapard
    eshapard
    People do seem to love the 'gator... I'm using webhostinghub right now and they seem to be A-OK so far.
  • Profile picture of the author Pauline Bennett
    Pauline Bennett
    I have used Hostgator for a while now and have had no problems.
  • Profile picture of the author Fernando Veloso
    Fernando Veloso
    Scott, one of my customers had a similar issue once. And that was it, one time. He called me to check what was happening and I confirmed there was an issue with emaiols in THAT server, but in all honesty I asked him to wait 30 minutes for issues to solve and they did. I think it was a HG issue, maybe they were updating stuff.

    If this is going for some days you need to talk to a supervisor on the phone.
  • Profile picture of the author Keith Choy
    Keith Choy
    Originally Posted by pctutor View Post

    I talked my client into switching away from GoDaddy hosting because they suck and the website forms wouldn't submit properly. Set them up with Hostgator because that's who I use for all my sites. However, they have had ongoing email problems (email using their domain which is hosted at HG).

    Email from my client to me:
    I don’t know what is going on but this email problem is killing us. We are constantly having clients complain that they are not receiving our email and some are getting pissed off believing that we are lying. The emails are not bouncing back to us and it is not making it to their junk or spam folders. I have been on the phone with hostgator and sent them several emails that didn’t go through and they send back readouts stating that it is leaving their servers but something is wrong. We didn’t have these problems before signing with them. I don’t have time to debate it with them all day every day. Something is messed up. What can we do??

    Anyone else have this problem with Hostgator? Is there another comparable hosting company that would be better? (must have the traditional Cpanel like Hostgator has)

    Thanks for any suggestions.
    Hi,

    Perhaps you might want to try the following sequence:

    1. Do a test email sending out from the account on the server to personal accounts (eg. yahoo, gmail, hotmail, etc)? I had a minor issue previously with Yahoo email in that my emails only reached them after 30 minutes.

    2. If that test email is not successful, then escalate to Hostgator with proof.

    3. If that test email is successful, then from your personal accounts (eg. yahoo, hotmail, gmail etc) send an email back to your server email account. If you received it, then move to next step, else show Hostgator the proof to assist in troubleshooting.

    4. Usually, there is a limit on number of emails that can be sent per hour if you are using shared or dedicated hosting. Some hosting companies set it to 400 to 600 per hr for shared hosting. You might want to check with Hostgator on what is that limit and whether your client had exceeded it. If this limit is exceeded BUT your client had not sent out so much emails per hr, then you need to trace if the account had been compromised and used for sending out SPAM emails.

    5. Need to also check if your server IP is on the known SPAM list, if yes, then your emails will not reached those corporation who refer to the SPAM list. For one of my websites, I had to work with my hosting provider to raise a request (with proof) to the SPAM list owners to remove my server IPs from their list.

    Hopes this helps.

    - Keith Choy
  • Profile picture of the author pctutor
    pctutor
    Thanks for the suggestions everyone.

    I did check on the possibility that they are on a spam blocklist/blacklist, and they are listed on 2 (SORBS and spamhaus). So that would explain why some emails are not reaching their intended recipient (since Hostgator has verified that they do leave the Hostgator server).

    The next response I can imagine from the client will be, "Well, we never had an email problem when we were hosting with GoDaddy" and that I cannot explain. Perhaps they just got listed on the blocklist at the same time we switched hosts. I know they do send out unsolicited commercial emails so it's not a surprise that they are listed.

    The client created a Gmail account and is going to experiment with sending from there to see if they have the same problem. Hopefully the problem is replicated there as well.

    Thanks again for all the input - very helpful.
  • Profile picture of the author TJ Kazunga
    TJ Kazunga
    Never had a problem with Hostgator but I moved all my email to Google Apps a few years ago. Why not do the same for your client?
  • Profile picture of the author pctutor
    pctutor
    We have figured out now that the real issue is the fact that my client uses an email service to send out email blasts. As a result, they are on a couple of spam block lists. Since some of their recipients use email providers that subscribe to those lists, the email won't go through.

    Now I am faced with the task of explaining to my client that the real answer is to stop spamming - which won't be easy, because they get a ton of business from those emails. They are now looking at "bulletproof hosting" for $300 per month, and I just hate that slimy side of the internet.
  • Profile picture of the author tagiscom
    tagiscom
    Anyone else have this problem with Hostgator? Is there another comparable hosting company that would be better? (must have the traditional Cpanel like Hostgator has)
    Hmmmmmmmmm , Yep!

    When l first signed up with Hostgator, their email service worked for a while then seized up. I got support to quickly fix it, then a while later, (l think it was a few months) it seized up again. I got support to quickly fix it again, and it worked for awhile, then same thing.

    After 6 months of this crap, l gave up on the email service and just plastered an email address on the site, that l didn't really care about spam issues!

    Although l have to admit that l have heard that if you upgrade to their more expensive business account it isn't an issue?

    So, if you want to save a few bucks, just use a throw away email address!

    Shane.
  • Profile picture of the author GaryBurke
    GaryBurke
    Originally Posted by pctutor View Post

    We have figured out now that the real issue is the fact that my client uses an email service to send out email blasts. As a result, they are on a couple of spam block lists. Since some of their recipients use email providers that subscribe to those lists, the email won't go through.

    Now I am faced with the task of explaining to my client that the real answer is to stop spamming - which won't be easy, because they get a ton of business from those emails. They are now looking at "bulletproof hosting" for $300 per month, and I just hate that slimy side of the internet.
    Why dont they use an autoresponder then they just send out a broadcast to the list
  • Profile picture of the author Texjd
    Texjd
    That's certainly not a HostGator issue. That's a user issue. And it doesn't matter where they host, if they send that stuff out they will get nailed these days. And even if they send from dedicated autoresponder like Aweber they'll get kicked out. I can't beleive GoDaddy didn't slap them down too.

    Can't verify this but I've heard up to 70% of email traffic is by spammers. That's crazy.
  • Profile picture of the author micksss
    micksss
    Your client needs to clean up there act with how they do their email marketing. This problem will eventually keep coming up again and again no matter who they use.
  • Profile picture of the author saralees
    saralees
    I have been with godaddy for over a decade and have had no issues with any forms especially within the wordpress envirement. Maybe the type of form or the autoresponder attached afterwards ????? or is it a third party app. I use those too with no issues at godaddy.

    I hope it all works out for you and your customer
  • Profile picture of the author zcrafts
    zcrafts
    You can try Web hosting US or rshosting I have used both of them there service is fast and reliable.
  • Profile picture of the author dknielsen
    dknielsen
    HostGator has always been good to me, I don't like the interface inside the email though. I usually set my clients up an email using their domain and have it forward to Gmail. If you do it right it works great. A drop down appears in Gmail and they can send from Gmail looking like their sending from the domain email...
  • Profile picture of the author SpiderZq
    SpiderZq
    i am using arvixe, they have awesome live support and reliable hosting.
  • Profile picture of the author Izesta
    Izesta
    Wow, I'm having a problem right now. In fact, after getting off the phone, I went to google to search about my problem and found this link.

    By the way, never had a problem when I was a go daddy girl.

    There is no spam involved in any way with me. It's mostly just "moderate requests" from my blog. I set up my email on hostgator to forward to my gmail account. Nothing was ever forwarded to my gmail account, but there were 88 emails on hostgator. We tested it while I was on hold and nothing would forward to gmail. However, forwards did work after I set up forwarders to yahoo and aol. Even after I set up gmail to receive and send email for my hostgator account, no email arrives. However, I can send email from gmail to the hostgator account AND when I log in to hostgator to send mail to that same gmail account directly from one of the hostgator mail servers, it goes through

    Sounds like maybe the IP has been associated with spam and that's why gmail won't receive mail. Can't imagine anything else. Of course, hostgator will not confess that this could possibly be an issue on their end.

    I have been happy with hostgator, but email has to work in every way it's supposed to. Receiving email on yahoo is just not equivalent to gmail.

    I'll be working on this. Hate these time-wasters.
  • Profile picture of the author montozza
    montozza
    Like someone already said - GoDaddy sucks a lot!

    I haven't trobules with hostgator, but I can also recommend you a FatCow webhosting. I didn't have any problems with them, too.

    So far, those two companies (Hostgator and FatCow) are most reliable for me. Try it.
  • Profile picture of the author Leadzguy
    Leadzguy
    Long time hostgator customer maybe 7+ years with over 300 sites all hosted on diff servers. Two of the most senior guys there, sorry can't give out owner's private cell but these guys are fantastic: Lance Custen and Chris Zak. They are in the Houston office. They should be able to help but on rare chance they can't here's national sales manager: Taylor Mitchell tmitchell at hostgator.com
    Hope it helps.

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