Hostgator email problems - is there better hosting?

I have all my accounts with Hostgator and have done for a number of years. Never had the slightest problem with email.

Pearson

I'm the same as Pearson.. Only thing I can think of is are they sending emails from Mac computers?

Hostgator said Apple computers have something they do where they cause a more than normal, number of processes to run and it creates problems. I don't know about email problems but I know my site was shutting down.

and I agree with you 100%.. Godaddy sucks.. I wouldn't recommend them to my worst enemy.. I just had a friend switch over today..

Sounds like a server issue though...

What are they using to send the emails out?

People do seem to love the 'gator... I'm using webhostinghub right now and they seem to be A-OK so far.

I have used Hostgator for a while now and have had no problems.

Scott, one of my customers had a similar issue once. And that was it, one time. He called me to check what was happening and I confirmed there was an issue with emaiols in THAT server, but in all honesty I asked him to wait 30 minutes for issues to solve and they did. I think it was a HG issue, maybe they were updating stuff.

If this is going for some days you need to talk to a supervisor on the phone.

Hi,

Perhaps you might want to try the following sequence:

1. Do a test email sending out from the account on the server to personal accounts (eg. yahoo, gmail, hotmail, etc)? I had a minor issue previously with Yahoo email in that my emails only reached them after 30 minutes.

2. If that test email is not successful, then escalate to Hostgator with proof.

3. If that test email is successful, then from your personal accounts (eg. yahoo, hotmail, gmail etc) send an email back to your server email account. If you received it, then move to next step, else show Hostgator the proof to assist in troubleshooting.

4. Usually, there is a limit on number of emails that can be sent per hour if you are using shared or dedicated hosting. Some hosting companies set it to 400 to 600 per hr for shared hosting. You might want to check with Hostgator on what is that limit and whether your client had exceeded it. If this limit is exceeded BUT your client had not sent out so much emails per hr, then you need to trace if the account had been compromised and used for sending out SPAM emails.

5. Need to also check if your server IP is on the known SPAM list, if yes, then your emails will not reached those corporation who refer to the SPAM list. For one of my websites, I had to work with my hosting provider to raise a request (with proof) to the SPAM list owners to remove my server IPs from their list.

Hopes this helps.

- Keith Choy

That's certainly not a HostGator issue. That's a user issue. And it doesn't matter where they host, if they send that stuff out they will get nailed these days. And even if they send from dedicated autoresponder like Aweber they'll get kicked out. I can't beleive GoDaddy didn't slap them down too.

Can't verify this but I've heard up to 70% of email traffic is by spammers. That's crazy.

Your client needs to clean up there act with how they do their email marketing. This problem will eventually keep coming up again and again no matter who they use.

I have been with godaddy for over a decade and have had no issues with any forms especially within the wordpress envirement. Maybe the type of form or the autoresponder attached afterwards ????? or is it a third party app. I use those too with no issues at godaddy.

I hope it all works out for you and your customer

HostGator has always been good to me, I don't like the interface inside the email though. I usually set my clients up an email using their domain and have it forward to Gmail. If you do it right it works great. A drop down appears in Gmail and they can send from Gmail looking like their sending from the domain email...

i am using arvixe, they have awesome live support and reliable hosting.

Like someone already said - GoDaddy sucks a lot!

I haven't trobules with hostgator, but I can also recommend you a FatCow webhosting. I didn't have any problems with them, too.

So far, those two companies (Hostgator and FatCow) are most reliable for me. Try it.

Long time hostgator customer maybe 7+ years with over 300 sites all hosted on diff servers. Two of the most senior guys there, sorry can't give out owner's private cell but these guys are fantastic: Lance Custen and Chris Zak. They are in the Houston office. They should be able to help but on rare chance they can't here's national sales manager: Taylor Mitchell tmitchell at hostgator.com
Hope it helps.

Hostgator is a good host , they do offer unlimited stuff but if you read there TOS they have lots of rules that will never allow you to utilized resources, more than they want on shared server. If you are looking for alternative I will suggest you Web Hosting US | Best US Web Hosting, Cloud Hosting & Reseller Hosting

I had to contact Host gator support and they were very fast and courteous. I would use them again.

did you contact support? gator has great support, more than 100 agents online.

I believe host gator has a limit on the amount of emails you can send. Depending on the hosting plan it will either be 250 per hour or 500 per hour. So if you had 20k people to send to it will be at least a few days before they receive your email.