Turnkey Internet Review : A Bad One

TURNKEY INTERNET GOT 80 SITES DEINDEXED AND I LOST A HIGH PR NETWORK!

Please link to it with the anchor text "Turnkey Internet Review".

I just wanted to take a minute and gripe. I have, over the last month, been through an endless nerve racking fiasco and this morning things just took a left turn into crazy-town. Since I doubt Turnkey Internet has any intention of resolving the problem. Sending out my warning and relieving some frustration is the only option that i have.

Turnkey Internet Review

Quick Backstory. I host all of my blogs on their SEO hosting platform. Nothing too fancy, but some local based sites for doctors chiropractors etc... plus some other blogs that I use for links or a place to publish content on various things.

I have a fairly high PR network of around 60 blogs that i have put a ton of time and resources into. I try to be careful with them, but i take a sort cut or two. So when I started noticing blogs being deindexed a few weeks ago.. I figured I crossed some lines and that Google was just doing it's job.

Then a few became a few more and i started thinking something was going on. I read everything I could find on Google penalties and started freaking out a little that my network was found and that I was going to lose all of my work. A couple of clients sites were even caught up in the mix... a real headache nightmare scenario.

Generally speaking, I don't install webmaster tools on the sites because I want to avoid them being associated with one another. As a final last ditch effort to stop the bleed, I set up one of the lost sites in webmaster tools expecting to get an email telling me I'd committed one infraction or another against the webmaster guidelines.

To my surprise there was no email waiting for me. After poking around for a minute I did a "fetch as googlebot" which returned that the site was unreachable. UNREACHABLE!!! I spent the next 10 hours looking through all the forums and articles I could find on the subject. I was also exchanging emails with Turnkey Internet that provides me SEO hosting service. (I found them because they posted a WSO here).

Turnkey Internet Review

After running diagnostics and trying everything on my end, it started becoming clear that this was an issue at the hosting level.

Then I got this response this morning...

TURNKEY: "The issue is on Jan 17th, Google did something that effected our network. We are 110% not blocking any googlebot IP's, the DNS servers have NOT changed since such a change would have had to occurred simultaneously on dozens of servers, including dedicted client servers.We are at a lose as to why it resolves just fine for everyone else in the entire world BUT google."

THEY KNEW ABOUT THE PROBLEM FOR A MONTH AND BLAME GOOGLE!!!!!!!!


Being irate that they would intentionally allow my network and all of my sites to fall off the map, I wrote them a fairly heated email... Here is an except.

ME: "You have known about this problem for a month and have not fixed it? I have lost a dozen high pr sites and several revenue earning sites because of this. It never occurred to you to fix this problem? IT IS NOT GOOGLE'S FAULT IT IS YOURS! They may have changed something that effected the way that they can see your servers... but the issue is still with the way your servers are set up. This should have been your only concern for the last month. That you did anything, including sleep until this was fixed is insane to me. You have cost me thousands of dollars and maybe as much as a hundred hours of time... my network is rather small by comparison... so i cannot imagine what you have done to other of your clients. "

They then replied...

TURNKEY: "Please watch your language. The issue has been escalating. The fix is to use your registrars DNS services till the problem is resolved. The issue is with GOOGLE not us."

I then said this... I am angry:

ME: "It is your problem. i am sorry, but you need to do whatever it takes to make Google able to see my sites. That you would sit back and even think about this as a Google problem is a fundamental betrayal of your professional and ethical responsibility to your clients. If Google said you need to host your sites on servers that are all painted pink in order to be indexed... you had better be painting servers pink. It is not up to you to decide how Google should work. You have cost me thousand and thousands of dollars and you dare to pretend that there is nothing that you can do about it. Your caviler attitude is beyond offensive and betrays an incompetence that is morally despicable. I don't even know the words that can effectively communicate to you how completely you have failed at your job and your professional responsibilities. You should be focused on nothing else, as you have, by your apathy, stolen from your clients and effectively destroyed the results of their hard labor. "

Turnkey Internet Review

They basically destroyed my network and blew up thousands of dollars per month in revenue streams. the worst part is that they knew about the problem and just sat back and considered it to be an issue with Google. Don't ever do business with them. If you have hosting with them... take it somewhere else. i have never heard of such an incompetent and reckless hosting company. I am very mad...

Anyone else have this problem with them?