Concerns about Digital Access Pass member software

Profile picture of the author erikaawakening by
Hi, I joined this site to comment on this thread. I'm not a techie, although I have learned a lot about websites by necessity as I developed my internet-based coaching practice. Like many holistic practitioners, I prefer to spend my time helping my clients and customers. Which is part of the reason I'm so annoyed by how much time I have wasted dealing with Digital Access Pass software malfunctioning and am posting the review here that I just put on my Spiritual Seduction website.

Potential DAP customers deserve to know what they are getting into before they get into it, because it is very expensive in time and money to switch later.

Hey Everyone,


Today I am beginning a thorough review of the Digital Access Pass software that I opted to use on my TAPsmarter website.


Should you purchase this software for your site? Well, itís alluring, isnít it? Promises of tremendous functionality and cost savings on other services, such as an email marketing service like Aweber and a payment processing service.


And Iíll be honest with you. Given that some of the functionality really is wonderful, I wanted to be able to recommend this product to you. In fact, I thought maybe I would sell it as an affiliate.


But you see, I am quite committed to only recommending products and services that I can stand behind fully, and this one, unfortunately, does not make that list.


Having now gone through a months-long saga of endless problems with the DAP software, and having lost countless thousands of dollars whether through added tech support costs or wasted time, I think you the customer should know about just a few of the problems we encountered with this software.

1. Payment buttons would not work properly. I had hired a top tech team to help me create the original TAPsmarter website. Despite several paid support calls (meaning, costs for me above and beyond the purchase price of the product), DAP was unable to help us get the new version of DAP integrated with the website. Thus, we originally had to go with the prior version of DAP, it still required endless troubleshooting to get basic payment functionality working, and then I ended up paying another tech support person later to do the upgrade.

2. Affiliate software does not work properly. Affiliate leads that I brought in got mis-assigned after the fact to other customers, causing me to have to explain to my precious customers why they would not get paid commissions that they thought they had earned.

3. Recurring payments in PayPal did not work properly. Veena from DAP sent me on a wild goose chase, telling me it was a plug-in incompatibility, which it was not. I ended up paying a tech guy to sort this out and we had to persistently contact DAP for weeks or even months to get them to cooperate in fixing it. It did finally get fixed, though we probably lost sales from customers who did not get billed on the recurring schedule, and we absolutely lost a lot of time.

4. DAP refusal to take responsibility for errors in software. Instead of being helpful with all of this, DAP would point fingers at other people. Yet when a problem was ultimately isolated, it was a DAP problem.

5. Most recently, DAP malfunction with bulk upload of users to products. Again, wasting countless time that could have been used to help customers and clients. I followed the instructions to the tee, yet some users were uploaded and others were not. When I asked Ravi to help with some mis-assigned affiliates (DAP problem which they currently offer no solution for users to fix), he offered that if I pay for a half-hour support slot, he would fix this for me. Yet, when I asked him to fix that and fix the bulk-add of users and OFFERED TO PAY FOR A FULL SUPPORT SLOT despite the fact that these problems were caused by DAP, he refused, telling me that I am on my own fixing the problems.


This is just a partial list of the endless stream of problems we have had with DAP. Once you build your website around it, it will be very costly to transfer to another system, so I highly advise you to think twice and investigate much more deeply before you commit to this product. Customer service is provided, as far as I know, exclusively by Ravi and Veena. This means if they refuse to help you, or send you on wild goose chases, you are unfortunately in a bit of a bind.



This product has tremendous potential, and if Ravi and Veena commit to providing what they promise and taking responsibility for fixing things when their software malfunctions, you can bet I will be amending my review. For now, though, I absolutely cannot in good faith recommend this product.

Thanks for listening, I'm pretty peeved right now. Another day spent on DAP that could have been invested in building my business, and there have already been so many of these. Sigh.

- Erika

p.s. I am open to suggestions about how to deal with these issues now that my entire website is built around DAP. I really would like to go back to devoting my time to my clients and customers.
#product reviews #access #concerns #digital #member #pass #software

  • Profile picture of the author Michael Meaney
    I was planning to get DAP next month, so I'll be keeping an eye on this thread - everything I've heard about it until now has been very positive.
  • Profile picture of the author Will Roarke
    I'll provide some of my experience with DAP.
    (This isn't to go against the original post, because she makes some good points too. Just providing another point of view)

    Overall, my experience has been good.
    With email marketing, I would definitely recommend using a 3rd party email marketing service rather than using DAP's email system. Simply in terms of tracking and testing, 3rd party services offer more. Plus, they integrate easily with DAP. However, if you are looking for a replacement email marketing tool, DAP offers less functionality than other services.

    For us, the payment buttons and affiliate software has all worked as it should. However, we have people on our team with limited tech knowledge so any issues that might have come up were solved before they were ever a problem.

    Erika's points are very valid so they should be considered. But keep in mind that there are also DAP users who have not had those issues. What works for some might not work for others.
  • Profile picture of the author darksky
    Will,

    What 3rd party email marketing service(s) have you found that work good with DAP? And... what are you using?

    Thanks!
  • Profile picture of the author MacWebHosting
    Interesting review Erika,

    I was thinking of purchasing this, .... and am a little alarmed that none of the DAP guys have come to this thread to put their side across?

    Can we then assume that Erika's "bugs" are standard - and are they still malfunctioning?

    Maybe Erika can give us an update, ... and Ravi too - who's suspiciously absent here...
  • Profile picture of the author vtotheyouknow
    An alternate perspective...

    I've installed and used DAP across a bunch of websites (for both myself and clients) and I've had exactly none of the issues that you've brought up.

    I admit that DAP takes a little more cranial exertion to figure out than some of the other membership plugins around but that's only natural - DAP does sooo much stuff and integrates with sooo many platforms.

    I have, however, used several other membership plugins and they didn't deliver even half the functionality that DAP provides and the documentation makes everything ridiculously simple to follow, step by step.

    So while I empathize with your experience and I'm not trying to belittle the frustration you've experienced in any way, I can't honestly echo any of your sentiments. Just my 2 cents... :-)
  • Profile picture of the author WillR
    Originally Posted by MacWebHosting View Post

    Interesting review Erika,

    I was thinking of purchasing this, .... and am a little alarmed that none of the DAP guys have come to this thread to put their side across?

    Can we then assume that Erika's "bugs" are standard - and are they still malfunctioning?

    Maybe Erika can give us an update, ... and Ravi too - who's suspiciously absent here...
    Let me first say that if someone from DAP were to come here and comment on this thread, certain people would take it as self promotion on their part. They can't possibly show their face on every mention of their software across the Internet so I don't think that is to be taken to mean anything at all.

    What we can do as satisfied DAP customers is simply let others know about our real experiences with DAP.

    As always, there are two sides to every story.

    I have been using DAP for about 2 years now. I currently have 3 separate installs of DAP running, one with 7,700+ paying members, one with 2,200+ paying members, and the third with 700+ free members.

    Those of you who have purchased any one of my products will know that the membership software works exactly as it should. Everyone has an account created for them automatically and everyone receives their login details via email automatically. This software has saved me a huge amount of time and hassles.

    In fact I am constantly getting compliments from paying customers as to how much they love having one portal to login to where they can access all their products and our members forum, without having to keep track of separate logins for each and every product they buy.

    That one feature right there is exactly why I chose to use DAP in the first place. It has enabled me to give my customers and myself a much better handle of all the different products and make it a much more pleasant and seamless experience for all involved.

    I have over the last 2 years tried to push DAP to do things that it wasn't mean to do or they probably weren't expecting people to do. Each and every time I have had an issue, their support has been fantastic. I can't fault it. Most, if not all of the issues I have ever had have been a result of me tinkering with things and trying to get the most I can out of DAP. Yes, I love to play around with technology and see what else I can make it do. But I have never had an issue that was not promptly solved by support -- even some that were my own fault and they still happily helped me resolve them.

    As other posters above have pointed out, this review is in no way trying to belittle the comments made by the OP. This review is provided to give those considering using the DAP platform a fairer understanding of DAP. As with all products you will find good and bad reviews. With DAP you will find a hell of a lot more good reviews than bad reviews and there's a reason for that.

    I wouldn't choose to use DAP to run such an important part of my business if I felt I couldn't rely on it 100%. We are talking hundreds of thousands of dollars at stake with these membership sites so I can't mess around with any products that are inferior. I use DAP. I recommend DAP.

    I have absolutely NO affiliation with DAP besides being one of their fully paid customers.
  • Profile picture of the author Kirk Ward
    I am also a Happy Dapper, and all I can say is that the OP sounds way off base.

    In my years of using membership software with product dripping ability built in, I have never had one be as inherently stable and flexible as DAP. I also have clients with DAP on their sites, and DAP operates flawlessly.

    Over the years, I believe I have bought and installed almost every subscription or membership based software I could find, many of them promoted here on the Warrior Forum. One, which shall "Wish"fully remain nameless cracked under my sites performance demands, that I lost 80% of my customers within six months because they denied there was a defect in their code. In that particular case, it wasn't until dozens of customers had created negative posts in dozens of forums, that the owners or developers began to attempt repair. But by then I had found DAP and moved on.

    Most of the other programs were okay, with the exception of one instance where the software was okay, but neither the developer or his support team could explain how their software functioned in words I could understand. That turned into a spitting contest between us, and highlighted to me the idea of a need for communication in the technical support area.

    I had trouble reading the original post. I found it wordy, and I felt that the poster had relied on others for development and technical support who informed her of DAP's failure. I also wonder if she took advantage of the DAP Concierge serice and had her system setup properly.

    So, here's the deal.

    Number one, I am not now, nor ever have been, and employee or representative of DAP.

    Number two, I have done some might interesting things using DAP. Affiliate tracking, product drip release, drip release chaining, and more. I've developed methodolgies of releasing membship products through DAP that seem to leave the DAP developers with their heads shaking.

    So, I offer this to the original poster ...

    If you will contact me, using the private message system here on the Warrior Forum, and give me access to your system, I will set up DAP and identify any software conflicts, and get DAP working.

    I'll do it for free.

    Not because I like her or anything, but because the developers at DAP have given me so much support, and bent over so far backwards for me, that I feel like I owe them. I don't think there is any way I can ever repay the DAP folks for how much help they have given me. There certainly isn't anything they need from me, so all I can do is pass the love.

    Right now, I'll wait for the OP to PM me.

    If I don't get my PM, then I figure she has solved her problem and is through venting.
  • Profile picture of the author tamalanwar
    I have did an extensive research before getting a membership software. I thought wishlist was the only way to go and one of my client hired me to build a site with wishlist.

    There I saw how complicated it is to run a site with wishlist.

    Then I searched for a better alternative, none of the popular ones offer the things that I want. Almost none of them have the front end login and user panel. A user has to go through with the wordpress login area.

    DAP on the other hand does this very professionally.

    It has the drip option that runs fantastically. On other programs you have to buy a $47 worth plugin to have the drip.

    About the errors, yes every software that is going to do lot of complicated stuff, especially making you money, it will have bugs.

    But with DAP culture I saw that they are always improving the software to fix bugs and adding new features.

    My partner was burning out with paying $49 every month for aweber. But with DAP and amazon I can now send emails to my list for pennies.

    So in short DAP is just wonderful, it should be priced at $499 or even higher but thanks to the team they set a low price that an average internet marketer can purchase it.
  • Profile picture of the author blackli0n
    Erika,

    I appreciate you going out of your way to save other customers by sharing your bad experiences. But your review is far from complete. What exactly is not working? And what software and plugins are you trying to use? What exactly were you trying to do? It sounds like you're trying to incorporate DAP with an already existing database/software? This isn't a simple job at all.

    1. Payments buttons would not work properly
    - What was the ultimate issue? The buttons wouldn't show? The payment wouldn't process?

    2. Affiliate software does not work properly
    - Affiliate leads got mis-assigned to other customers? How did you notice this problem? Affiliates are assigned by whichever cookie they have on their browser when they came through your site.

    3. Recurring payments in Paypal did not work properly
    - What happened with the payments? They didn't go through? Or they went through in the wrong amounts? Or in the wrong intervals?

    4. DAP refusal to take responsibility for errors in software
    What errors are you accusing of? And what plugins are you using that is incompatible with DAP?

    5. Most recently, DAP malfunction with bulk upload of users to products
    Why were some uploaded and why weren't the others? Have you tried breaking your list down into pieces and uploading in smaller segments to find the problem?



    I've used DAP successfully for 2 years now and totally love it. It does everything it claims to be and I was helped immediately any time I had any issues. I'm not the only one to have such a great experience so it shocks me to see something like this.

    It looks like you came on here to write a public post in an attempt to embarrass/bully them into providing you free service to do something you don't understand. You've already confessed not being a tech person and it seems like the "top tech team" you hired isn't very competent.

    I'm a single developer and never had any issues. All the functions you had problems with have worked perfectly for me as well as many other customers. Either you're trying to do something ridiculously complicated, or out-of-scope with DAP. Or you're trying to get them to give you service beyond DAP's functionality.

    I'm located in San Francisco as well. If you want me to take a look, send me a PM and I'll do what I can to help you out. I would suggest for you to list your software version and plugins and your technical situation so everyone can understand it better.

    One thing is for certain, your setup is definitely not the simple CLICK-N-PLAY. Sounds like you've got many different things going on and huge amounts of information to process. Experience dictates it would be foolish to think so many different parts would come together without much work.
  • Profile picture of the author Kirk Ward
    Originally Posted by darksky View Post

    Will,

    What 3rd party email marketing service(s) have you found that work good with DAP? And... what are you using?

    Thanks!
    DAP has a built in function that will do an email subscription to any reliable service that takes email subscriptions. I personally use AutoResponsePlus 3 (ARP3) on all of my sites, and DAP handles subscriptions on all of them, flawlessly.
  • Profile picture of the author blackli0n
    Originally Posted by darksky View Post

    Will,

    What 3rd party email marketing service(s) have you found that work good with DAP? And... what are you using?

    Thanks!
    I use MAILCHIMP and it's worked flawlessly.
  • Profile picture of the author roblawrence
    The biggest feature DAP is missing and most other membership site plugins are missing is the Google First Click Free feature. All that juicy content you're hiding behind the paywall is SEO rich and could bring in tons of fresh traffic. If no one can see the good stuff, no one's going to join.

    Yeah, you'll get some freeloaders who will keep going back to Google typing in your article headline to access the article for free, but most people won't even realize how to access the other content unless they pay.

    SEO is your best marketing tool out there. And so far nearly all of the membership plugins are IGNORING this. Wishlist and DAP don't even want to go there! The only two plugins I've found that have this feature are Memberwing and Tips & Trick HQ Emember. Both are wordpress plugins.
  • Profile picture of the author blackli0n
    Originally Posted by roblawrence View Post

    The biggest feature DAP is missing and most other membership site plugins are missing is the Google First Click Free feature. All that juicy content you're hiding behind the paywall is SEO rich and could bring in tons of fresh traffic. If no one can see the good stuff, no one's going to join.

    Yeah, you'll get some freeloaders who will keep going back to Google typing in your article headline to access the article for free, but most people won't even realize how to access the other content unless they pay.

    SEO is your best marketing tool out there. And so far nearly all of the membership plugins are IGNORING this. Wishlist and DAP don't even want to go there! The only two plugins I've found that have this feature are Memberwing and Tips & Trick HQ Emember. Both are wordpress plugins.

    Hmmm....couldn't a landing page do the same thing?
  • Profile picture of the author ravijayagopal
    Rob,

    While it's true that DAP does not have this feature (we can count maybe a a handful of users who have even heard of it, let alone want us to implement it), we have two other alternatives...

    1) Sneak-Peek (protection after the "more" tag)
    2) DAP Shortcodes and the ability to selectively protect partial content within a page, and leave the rest open to Google and the public.

    Both of those DAP features give most people all the SEO juice that they need for their membership content.

    In fact you're probably the third person EVER in the last 5 years of DAP being online to have asked for this feature. I'm not discounting the fact that it's important to you. Just saying that it hasn't been important to our tens of thousands of other DAP users. So that's why we haven't looked into this more.

    I'm sure we will do so sooner than later.

    But on a side note, it's funny that even when you include like 10,000 features (exaggerating to make a point), there is always going to be that 10,001th feature that is missing :-)

    - Ravi Jayagopal
  • Profile picture of the author James Hessler
    I know what it's like when things go wrong. Not in IM not yet anyway, but in my street show, where people are aaargh. So I do vent. I do empathize with the OP and am do taken aback by some of the help offered here. Wow.

    I have DAP ON 2 sites with a third install happening soon.

    Sidebar... Rav, I've pmd you, will wait for your reply.

    Being peed off is hard to control sometimes, and hope the OP has found the assistance or solutions that are needed.

    Gotta love this forum

    JJ
  • Profile picture of the author roblawrence
    Originally Posted by ravijayagopal View Post

    Rob,

    While it's true that DAP does not have this feature (we can count maybe a a handful of users who have even heard of it, let alone want us to implement it), we have two other alternatives...

    1) Sneak-Peek (protection after the "more" tag)
    2) DAP Shortcodes and the ability to selectively protect partial content within a page, and leave the rest open to Google and the public.

    Both of those DAP features give most people all the SEO juice that they need for their membership content.

    In fact you're probably the third person EVER in the last 5 years of DAP being online to have asked for this feature. I'm not discounting the fact that it's important to you. Just saying that it hasn't been important to our tens of thousands of other DAP users. So that's why we haven't looked into this more.

    I'm sure we will do so sooner than later.

    But on a side note, it's funny that even when you include like 10,000 features (exaggerating to make a point), there is always going to be that 10,001th feature that is missing :-)

    - Ravi Jayagopal
    Those sound like pretty good features for SEO and a good start. I'm sure if more people knew about the power of Google First Click Free, they would request it.

    Right now, it's mostly big publishing companies, magazines and newspapers using this Google search feature to entice people to subscribe.

    They can read 3 to 6 articles or so from Google searches, then get prompted to become a member and join. That's usually how it works. The main benefit being that Google eats up all that juicy SEO content and they get a bump in the ratings.

    I know this is a bit beyond the functionality of most membership site plugins but am just throwing it out there as a unique benefit that some plugins have started adding into their value proposition and something to consider.
  • Profile picture of the author squareplaza
    I'm Considering seriously bought DAP very soon. My main concern is that my native language its not english an when time gets on, i frustrated explaining techie and labor ate stuff.

    Also my experience putting the puzzle in place its not my best side. Did think guys, with my drawbacks will the possibility with works with Veena and her husband and made a great business relationship?
  • Profile picture of the author seanster
    Erika, I am sorry to hear about your problems. But could you ellude to the answers a little bit so we can possibly avoid those in the future? Also, why did you have to use an older version? Was it because it conflicted with your WP Version or Sales THeme?

    Thanks
  • Profile picture of the author xxxJamesxxx
    I got Dap the other month and used it for my latest product and it seems a really solid bit of kit.

    Yeah it can be a little overwhelming when you get it but the support is super and it just plain works.

    I'm happy with it anyway and I'll be using it on all my future products.

    James "Happy Dapper" Scholes
  • Profile picture of the author igrowyourbiz
    DAP is a DICEROLL

    for some it works..(usually on very simple installations)

    I have a 5 license deal.

    I JUST ran into a simple yet major problem and just as the OP said:

    1. Payment buttons would not work properly. I
    2. Recurring payments in PayPal did not work properly.
    3. DAP refusal to take responsibility for errors in software.

    Their support actually resorted to Belittling us after shifting blame, showing us old posts on their forum (where they also did not answer the question/resolve the issue)

    That alone, means I am done with all things DAP. Unfortunately I can't get a refund, and I would GLADLY sell my 5 license to anyone who cares to have this crap. I just wish I ran across THIS review before wasting money.

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