Infusionsoft: Be Careful - User Experience

Hi All,

For those thinking of using Infusionsoft, I'd like to share two things...

#1: They are AWESOME.

There are tons of great things about them. To many to count. And I'm continuing to use them mostly happily.

#2: There is a serious issue to be aware of - primarily for those in Australia, but quite possibly for others too as this issue could very easily happen to people in other countries with other banks. .

Recently I've started to have various sets of payments from customers bounce. Some come through, but some do not. What we've found out is this: it's a problem having to do with Infusionsoft not pushing the CVC or CVV code from the users credit card through.

Now, it's not completely infusionsoft's fault specifically - and it is solvable.

What's happened is this: recently the Commonwealth Bank here in Australia began making it a requirement that the CVC/CVV code be pushed through. Our merchant gateway, Eway, doesn't require the CVC/CVV however. Finally, while Infusionsofts order forms may collect the CVC/CVV code when you tell it to on the backend, they only send it through when the merchant gateway requires it.

So it's a complete catch 22. Infusionsoft will only send it if Eway requires it, and Eway will only collect it if Infusionsoft sends it.

The only viable solution?

It's been made clear that Infusionsoft has to update their API to make it work.

When that will happen, they haven't been able to commit to a date. I will be sharing with them this forum post so they can update us when it has been solved.

Overall, Infusionsoft is outstanding... what you can do with the system is unbelievable (you should check out their campaign builder - no other ecommerce system compares).

So case in point: if you're looking to sign-up with Infusionsoft either make sure that a. your bank doesn't require the CVV/CVC code, or B. if the bank does require it, that your merchant gateway is 'requiring' it as well, or C. that Infusionsoft has updated here and notified us all that this issue is now SOLVED!

Infusionsofts order forms may collect the CVC/CVV code... but unless the merchant gate

URGENT UPDATE: Hi all - it turns out this is a bigger issue than even I realized at first and one that Infusionsoft will need to take care of ASAP or risk losing a lot of customers. Apparently the whole thing with the CVV and CVC codes? It's not just the Australian banks. It was recently passed down by Mastercard and Visa and is in their scheme rules. All credit card transactions around the world will start failing in the next year if the CVC and CVV code aren't passed through. This information was provided to me by Eway.