Rapid Action Profits Refund Guarantee Not Honored

10 replies
Do others have experiences not getting a refund for Rapid Actions Profits?

Sep. 19, 2011, 38 days after purchasing, well within the 60 day guarantee window, I requested a refund for Rapid Action Profits by emailing Sid Hale, as he instructs in his guarantee which states:

Here's my ironclad, no questions asked,
"better than risk free"

100% Money Back Guarantee

If for any reason you are not satisfied with Rapid Action
Profits, just email me within 60 days, and I will refund
every penny you paid. Plus, the free bonus gift is yours to
keep regardless - just for giving Rapid Action Profits a try.

Sid Hale

If you aren't satisfied with Rapid Action Profits for any reason just ask for a refund within
60 days and it'll be granted - no questions asked! This has always been my policy. I figure if we part ways and you're still happy, maybe we'll do business again in the future.


In sequential order, I've
emailed Sid Hale requesting a refund (as he instructs in his guarantee),
after over 48 hours with no response to the email, opened a High-Priority Help Desk ticket reaffirming my refund request,
one week later, with no response to the ticket, submitted a follow-up to the Help Desk ticket requesting a refund,
Dec. 30, 2011, private messaged Sid Hale explaining my refund request in detail and again requesting my refund,
Mar. 1, 2012, posted a complaint with HONESTeONLINE, which Sid Hale was a member of,
three months later posted a second complaint with HONESTeONLINE on the recommendation of their staff, since the first compaint had expired after 90 days and was automatically taken down,
again emailed Sid Hale requesting my refund,
filed a dispute with PayPal, even though it was long past their 45 day limit, but they now have it on file,
HONESTeONLINE opened a RAP Help Desk ticket on my behalf, urging Sid Hale to honor his refund guarantee to me, and that has not been responded to.


PayPal recommended I
a) contact my local police department Internet fraud division, and
b) contact www.ic3.com

I have appealed to Sid Hale directly and privately, via email, High-Priority Help Desk ticket, and private message, and gotten nowhere.

Then, out of frustration, I contacted HONESTeONLINE, whose seal on RAP's sales page had inspired confidence in me to purchase RAP, along with Sid Hale's guarantee.

I then contacted PayPal.

Now, I'm posting this for other warriors' information, since I think this qualifies as a review of RAP's marketing.

I'm not an isolated case, something I've come to discover over the past almost 10 months. A refund guarantee is a promise, and 9+ months later still unfulfilled, well, broken.

In my Dec. 30, 2011 private message to Sid Hale, I asked that he fulfill my refund request no later than Dec. 31, 2011; otherwise I would take it he wanted me to pursue 3rd party help. So, in March, two more months later, I filed a complaint with HONESTeONLINE, and then again three months later renewed the complaint.

I'll keep this post updated as to the status of the situation. I believe I've been extremely patient, more than patient, probably too much so. And, I believe this is something others can benefit from being aware happens.

For your information, I didn't file a dispute with PayPal within 45 days because a) I never in my dreams thought this would turn into such an ordeal... I thought Sid Hale would honor his guarantee, and b) because I was lead to believe by PayPal's TOS and what I read from others that my transaction was not protected by PayPal. I purchased with my local bank debit card on RAP's 3-payment option.

However, PayPal told me that, indeed, I should have filed a dispute within the 45 days. It would have strengthened my case and given them more to go on. I specifically pressed them on this question, and they specifically said I should have filed a dispute. Lesson learned. Others out there, please learn from my situation.
#rapid
  • Profile picture of the author Blase
    Fabian,

    Your post suprises me, but try this.

    Mail him or stop by and see him...
    Sid Hale
    8947 Salamander Rd
    N. Charleston, South Carolina 29406

    Call him up...
    804-305-0572

    I've done this and it works very well.
    One time I got ripped off by a Warrior
    that turned out to be living at home
    so I told his father that his son was screwing
    people. I got an apology and a refund the next day.

    I did not check to see if the info is accurate, but it
    is what he has listed in the domain registration.
    Signature
    "Nothing Happens Until Something Is Sold"
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  • Profile picture of the author ankur sharma
    Sid is good member here. I am sure sid will chime in here and add his 2 cents. I am sure there must be some reason.
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  • Profile picture of the author Jesus Perez
    This is the problem with the RapidActionProfits script in general.

    With this script, if you were referred by an affiliate, it's quite possible the full payment went to that affiliate, not Sid. And it's that affiliate's responsibility to refund the transaction since they accepted the funds for it. Needless to say, there are lots of shady affiliates that don't issue refunds. You can block them in RAP, but once the damage is done...it's done.

    Since I don't know the details, I can't tell if the transaction went to RapidActionProfits or an affiliate. Either way, the refund needs to be honored unless a no-refund policy is clearly stated.

    Hopefully Sid will chime in.
    Signature

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  • Profile picture of the author Sid Hale
    I purposely did NOT respond to this thread earlier, as I have already had significant discussion w/ Mr. Fuller with regard to this issue.

    What he doesn't say above, is that on 17 Sep, 2011, he PM'ed me on the RAP forum, with the following question:

    I purchased RAP August 13, 2011. Today I saw the birthday special which looks very attractive. Can you tell me if/how I can still take advantage of the birthday special?
    The transaction referred to was an Installment Purchase contract for 3 equal payments of $67.

    I replied to the above, that he could not take advantage of the sale price, and that just as a sale "expires" as of a certain date - a special sale price is not retroactive to a previous date. (If he had just purchased in the past few days, my response would have been very different, and I would have certainly allowed what he asked.)

    The "product" he wanted to refund (the 3-payment installment purchase), was not on sale anyway. It was still listed at 3 payments of $67 each.

    Mr. Fuller still felt that he should be allowed to pay the "sale" price, so he canceled his subscription (effectively reneging on an installment purchase contract) then separately purchased the RAP product at the sale price (using a different Paypal account).

    He has since entered a dispute at Paypal (which they dismissed), and appears to be "on a mission".

    FWIW - I'm still not inclined to reward his conduct in this matter, nor to do anything to encourage others to adopt this practice (with my products, nor with other merchants).

    EDIT...
    __________________________________________________ ___________________
    The guarantee is not a "price match" guarantee and only stipulates that you be dissatisfied with the product. Purchasing a second copy in order to take advantage of the sale price (after a month's use of the original purchase) is a strong indication that the buyer was not dissatisfied with the product itself.
    __________________________________________________ ____________________
    Signature

    Sid Hale
    Coming Soon... Rapid Action Profits (Pro)

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    • Profile picture of the author Blase
      I kinda of figured there was another side to this story.

      As a buyer and a seller I think that's fair and I feel the same way.

      I know the laptop I bought 2 months ago is selling for less today.
      I wonder if they'll give me a refund? ;-)
      Signature
      "Nothing Happens Until Something Is Sold"
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      • Profile picture of the author mrultra
        Banned
        [DELETED]
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        • Profile picture of the author Sid Hale
          Originally Posted by adaum View Post

          ... but to me if you offer a 60 day refund - that's what it is. Unless Sid's agreement states something that covers issues like this. The 'onus' is on Sid for offering some deals or whatever during the 60 days he is doing a special - with all his customers who purchased within the 60 days.

          <snip>

          As far as the laptop deal... if they had a 60 day price match guarantee or warranty - yea, you could either take it back or get the price difference - i.e. Best Buy. Just in case :-) Price Guarantee Details
          "Best Buy" is a discount store and price matching is a part of their USP. (Note that the Best Buy link given, is specifically for "Price Guarantee Details" - not product warranty.) In addition, that page specifically states that their offer does not apply to offers that include financing (that's what an installment purchase is).

          I don't run a discount store, and like most retailers I do not offer price matching.

          Originally Posted by mrultra View Post

          I guess it depends on whether or not they have a refund policy that says they will like the seller mentioned here does.
          Check out the guarantee for yourself.
          Rapid Action Profits guarantee

          The guarantee is not a "price match" guarantee, and only stipulates that you be dissatisfied with the product.

          Purchasing a second copy in order to take advantage of the sale price (after a month's use of the original purchase) is a strong indication that the buyer was not dissatisfied with the product itself.
          Signature

          Sid Hale
          Coming Soon... Rapid Action Profits (Pro)

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          • Profile picture of the author adaum
            And let me add... we can agree to disagree. No harm, no foul on my end.

            Andrew
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  • Profile picture of the author adaum
    I don't know Sid or the guy asking for a refund... but to me if you offer a 60 day refund - that's what it is. Unless Sid's agreement states something that covers issues like this. The 'onus' is on Sid for offering some deals or whatever during the 60 days he is doing a special - with all his customers who purchased within the 60 days.

    Personally, I think the guy was trying to be straight up by asking Sid upfront to make some adjustment. He could have just cancelled (without saying a thing), and then purchased under the new Paypal email.

    As far as the laptop deal... if they had a 60 day price match guarantee or warranty - yea, you could either take it back or get the price difference - i.e. Best Buy. Just in case :-) Price Guarantee Details

    Andrew
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  • Profile picture of the author adaum
    Sid... being you want to split hairs (I'm just looking at it from the 'outside' looking in - don't know either of you)... any who, you are not 'financing' anything. There has to be a lender involved for that to happen - you a licensed lender? More like a lay away where they get the product. Installment is not the same as financing. Now we are talking about something I know a little about.

    It's obvious he is happy with the actual product (splitting again), but not happy with the price - later? That's the same as Best Buy... not happy with the price. Is that not encompassed within the total experience of the product?... Best Buy would not need a price matching policy with products people were not happy with. They would just need a return policy.

    Just like support I have received in the past with a product (or lack thereof)... I really liked the product, but the support was not what I thought it should have been (never reply to support emails, etc, etc). So using your line of thinking - no refund. It wasn't the product. It's the experience, not the actual product that counts.

    I'm just saying if you offer an all inclusive '60 day money back guarantee' if they are not happy with the product ... that's what it is, right? For any reason - get a refund? Being we've determined you're not really a lender - and if you are, you did disclosures, etc.

    Like I said... don't know the guy. Could be a serial refunder and a scumbag... just taking the situation at face value.

    Andrew
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