Rapid Action Profits Refund Guarantee Not Honored
Sep. 19, 2011, 38 days after purchasing, well within the 60 day guarantee window, I requested a refund for Rapid Action Profits by emailing Sid Hale, as he instructs in his guarantee which states:
Here's my ironclad, no questions asked,
"better than risk free"
100% Money Back Guarantee
If for any reason you are not satisfied with Rapid Action
Profits, just email me within 60 days, and I will refund
every penny you paid. Plus, the free bonus gift is yours to
keep regardless - just for giving Rapid Action Profits a try.
Sid Hale
If you aren't satisfied with Rapid Action Profits for any reason just ask for a refund within
60 days and it'll be granted - no questions asked! This has always been my policy. I figure if we part ways and you're still happy, maybe we'll do business again in the future.
In sequential order, I've
emailed Sid Hale requesting a refund (as he instructs in his guarantee),
after over 48 hours with no response to the email, opened a High-Priority Help Desk ticket reaffirming my refund request,
one week later, with no response to the ticket, submitted a follow-up to the Help Desk ticket requesting a refund,
Dec. 30, 2011, private messaged Sid Hale explaining my refund request in detail and again requesting my refund,
Mar. 1, 2012, posted a complaint with HONESTeONLINE, which Sid Hale was a member of,
three months later posted a second complaint with HONESTeONLINE on the recommendation of their staff, since the first compaint had expired after 90 days and was automatically taken down,
again emailed Sid Hale requesting my refund,
filed a dispute with PayPal, even though it was long past their 45 day limit, but they now have it on file,
HONESTeONLINE opened a RAP Help Desk ticket on my behalf, urging Sid Hale to honor his refund guarantee to me, and that has not been responded to.
PayPal recommended I
a) contact my local police department Internet fraud division, and
b) contact www.ic3.com
I have appealed to Sid Hale directly and privately, via email, High-Priority Help Desk ticket, and private message, and gotten nowhere.
Then, out of frustration, I contacted HONESTeONLINE, whose seal on RAP's sales page had inspired confidence in me to purchase RAP, along with Sid Hale's guarantee.
I then contacted PayPal.
Now, I'm posting this for other warriors' information, since I think this qualifies as a review of RAP's marketing.
I'm not an isolated case, something I've come to discover over the past almost 10 months. A refund guarantee is a promise, and 9+ months later still unfulfilled, well, broken.
In my Dec. 30, 2011 private message to Sid Hale, I asked that he fulfill my refund request no later than Dec. 31, 2011; otherwise I would take it he wanted me to pursue 3rd party help. So, in March, two more months later, I filed a complaint with HONESTeONLINE, and then again three months later renewed the complaint.
I'll keep this post updated as to the status of the situation. I believe I've been extremely patient, more than patient, probably too much so. And, I believe this is something others can benefit from being aware happens.
For your information, I didn't file a dispute with PayPal within 45 days because a) I never in my dreams thought this would turn into such an ordeal... I thought Sid Hale would honor his guarantee, and b) because I was lead to believe by PayPal's TOS and what I read from others that my transaction was not protected by PayPal. I purchased with my local bank debit card on RAP's 3-payment option.
However, PayPal told me that, indeed, I should have filed a dispute within the 45 days. It would have strengthened my case and given them more to go on. I specifically pressed them on this question, and they specifically said I should have filed a dispute. Lesson learned. Others out there, please learn from my situation.
Sid Hale
Coming Soon... Rapid Action Profits (Pro)
Sid Hale
Coming Soon... Rapid Action Profits (Pro)