Mochahost - feedback Needed

Their phphmyadmin is horribly slow and always times out. It is only good simple .asp web pages. Cheers

First, what are you requirements?

What's your budget?

How many sites are you looking to host?

What are those sites based on?

How much traffic do they get?

What features would you like?

I worked with mochahost for a year and it was really terrible expirience.
They promice 100% (99.99% before) uptime and compensation for service down - don't even expect to see something close to this. The worst month I had 70%(!) uptime. No DDoS attacs, no overload, no actions from my side at all - more likely mocha just maintained something. But when I raised a ticket for compensation - they proposed me 3% discount instead of 100% as the had to according to their SLA. Explanation was as simple as "everything was ok on our side". I had a proove from few monitoring services, but who cares if mocha is so excellent.
When service expired I had not time to deal with transferring so I created a new account on mocha and get a 180-day risk-free guarantee they have. That whas my mistake. Service quality became really awkward in 2 weeks. Finally when I got full of this s..t, I decided to move to another hosting and asked mocha support to cancel my new account and get my money back. Imagine my disappointment when they closed my account and put my refund to INTERNAL ACCOUNT BALANCE. So, instead of my money I got stupid $135 mocha credits I can't even use!
I didn't even expected some company can give so colorful promices to potential customers and so shamelessly disort agreements treating people bringing them money as a crap. Mocha gave me an expencive lesson on this.

I made the mistake of signing up with Mochahost a few months ago and now I'm basically starting over looking for a new host.

Their cpanel lags considerably and is noticeably slower than all other hosts I've used.

Their lighting fast guarantee is rubbish. I had a 22 sec load time on my site just by installing a wordpress theme with dummy content and 30 second background video .

Their Unlimited Bandwidth is just plain untrue. I could not even install woocommerce to my purchased theme because the entire site would go down.

I contacted support and they couldn't care less to try to help me. Eventually they sent a support ticket and said it would be resolved within an hour and no one replied beyond asking me to provide them with woocommerce requirements. I provide such and never heard back.

Here's my Server stats

Server Stats
CPU Usage 68 / 100 %
Physical Memory Usage 220.3 / 500 MB
Disk /dev/sda2 (/usr) 81 %
Disk /dev/sda3 (/var) 82 %
Disk /dev/sdc1 (/home) 95 %

What does all of this mean and can someone please recommend a much much better host?

Thanks for the reply. It's just frustrating that I haven't even had my first visitor or been able to install a simple plugin like woocommerce without the site going blank.

I keep getting Internal Server Error 500 Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips DAV/2 mod_python/3.3.1 Python/2.7.5 mod_bwlimited/1.4 mod_jk/1.2.35 mod_fcgid/2.3.6 mod_perl/2.0.6 Perl/v5.10.1

Thank you for the reply rlm1966.

It has been 4 days now and my issue is still unresolved. All I needed to do was install 2 wp plugins that were required for my theme, Woocommerce and Contact Form 7.

I finally had the bandwidth to install woocommerce today and as soon as I installed Contact Form 7, the site went blank and I got this error.

Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips DAV/2 mod_python/3.3.1 Python/2.7.5 mod_bwlimited/1.4 mod_jk/1.2.35 mod_fcgid/2.3.6 mod_perl/2.0.6 Perl/v5.10.1

I can't even access my dashboard. I'm stuck and no help from support.

I have no faith in Mochahost after they claim that I have unlimited bandwidth and they claim lighting fast hosting and yet I can't even load a simple plugin without crashing my site.

Do you mind mentioning a better host since I'm not very savvy in this area?