What is the best Help Desk solution?

Johnny O · 03-16-2009, 06:47 PM

I need to get myself sett up with a Help Desk but I need something that is not too difficult and is pretty idiot proof, both for the user and the administrator. Any suggestions?

Thanks in advance...

LB · 03-16-2009, 07:29 PM

eTicket Help Desk Software PHP

Simple to use for both admin and customer....and free!

Johnny O · 03-16-2009, 07:36 PM

Thanks, I'll check it out. Do you use it?

Does it send the user an email or is it all in forum form?

Thanks,
John

WalterF · 04-08-2009, 09:36 PM

Check out ReadyDesk. Tons of features for a great price. They did the installation for us.

jaywilsonjr · 04-09-2009, 12:02 AM

Hands down Kayako offers the best Help Desk solution on the market today. Period.

If you are looking for the best check it out.

Jay

Adbeat · 04-09-2009, 12:16 AM

Agreed, Kayako is great. Pretty sure there are other threads on this topic, try searching around.

Teleologist · 04-09-2009, 02:20 AM

I recommend ReadyDesk.

bryan77 · 04-09-2009, 02:25 AM

I use Perl Desk. Probably not the easiest to set up yourself but they actually set it all up for me for no extra cost and are very prompt at sorting out any problems.

stevenh512 · 04-09-2009, 02:28 AM

I use OSTicket, latest version (not the version you can "one click" install from Fantastico). It does everything I need and more, and it's free.

03-16-2009, 06:47 PM	#1
Johnny O HyperActive Warrior War Room Member Join Date: Sep 2007 Location: , , USA. Posts: 286 Thanks: 0 Thanked 78 Times in 16 Posts	What is the best Help Desk solution? I need to get myself sett up with a Help Desk but I need something that is not too difficult and is pretty idiot proof, both for the user and the administrator. Any suggestions? Thanks in advance...

03-16-2009, 07:29 PM	#2
LB Original Warrior War Room Member Join Date: Oct 2003 Location: In the forest. Posts: 2,894 Thanks: 256 Thanked 461 Times in 202 Posts	Re: What is the best Help Desk solution? eTicket Help Desk Software PHP Simple to use for both admin and customer....and free!

03-16-2009, 07:36 PM	#3
Johnny O HyperActive Warrior War Room Member Join Date: Sep 2007 Location: , , USA. Posts: 286 Thanks: 0 Thanked 78 Times in 16 Posts	Re: What is the best Help Desk solution? Thanks, I'll check it out. Do you use it? Does it send the user an email or is it all in forum form? Thanks, John

04-08-2009, 09:36 PM	#4
WalterF Warrior Member Join Date: Apr 2009 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: What is the best Help Desk solution? Check out ReadyDesk. Tons of features for a great price. They did the installation for us.

04-09-2009, 12:02 AM	#5
jaywilsonjr HyperActive Warrior War Room Member Join Date: Mar 2007 Location: Virginia Posts: 286 Thanks: 12 Thanked 25 Times in 19 Posts Contact Info	Re: What is the best Help Desk solution? Hands down Kayako offers the best Help Desk solution on the market today. Period. If you are looking for the best check it out. Jay

04-09-2009, 12:16 AM	#6
Adbeat HyperActive Warrior War Room Member Join Date: Apr 2009 Posts: 103 Thanks: 0 Thanked 11 Times in 11 Posts	Re: What is the best Help Desk solution? Agreed, Kayako is great. Pretty sure there are other threads on this topic, try searching around.

04-09-2009, 02:20 AM	#7
Teleologist HyperActive Warrior War Room Member Join Date: Dec 2007 Location: , , USA. Posts: 138 Thanks: 1 Thanked 3 Times in 3 Posts	Re: What is the best Help Desk solution? I recommend ReadyDesk.

04-09-2009, 02:25 AM	#8
bryan77 Active Warrior Join Date: Jul 2007 Location: Manchester UK Posts: 33 Thanks: 0 Thanked 1 Time in 1 Post	Re: What is the best Help Desk solution? I use Perl Desk. Probably not the easiest to set up yourself but they actually set it all up for me for no extra cost and are very prompt at sorting out any problems.

04-09-2009, 02:28 AM	#9
stevenh512 HyperActive Warrior Join Date: Mar 2009 Location: Landers, CA, USA Posts: 329 Thanks: 30 Thanked 29 Times in 26 Posts Social Networking	Re: What is the best Help Desk solution? I use OSTicket, latest version (not the version you can "one click" install from Fantastico). It does everything I need and more, and it's free.