What is the best Help Desk solution?

by Johnny O

Posted: 15 years ago 8 replies

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I need to get myself sett up with a Help Desk but I need something that is not too difficult and is pretty idiot proof, both for the user and the administrator. Any suggestions?

Thanks in advance...

#desk #solution

LB 15 years ago

eTicket Help Desk Software PHP

Simple to use for both admin and customer....and free!
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Johnny O 15 years ago

Thanks, I'll check it out. Do you use it?

Does it send the user an email or is it all in forum form?

Thanks,
John
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- WalterF 15 years ago
  
  Check out ReadyDesk. Tons of features for a great price. They did the installation for us.
  
  Thanks
  
  1 reply
  
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  jaywilsonjr 15 years ago
  
  Hands down Kayako offers the best Help Desk solution on the market today. Period.
  
  If you are looking for the best check it out.
  
  Jay
  
  Thanks
  
  1 reply
  
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  Adbeat 15 years ago
  
  Agreed, Kayako is great. Pretty sure there are other threads on this topic, try searching around.
  
  Thanks
  
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Teleologist 15 years ago

I recommend ReadyDesk.
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bryan77 15 years ago

I use Perl Desk. Probably not the easiest to set up yourself but they actually set it all up for me for no extra cost and are very prompt at sorting out any problems.
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stevenh512 15 years ago

I use OSTicket, latest version (not the version you can "one click" install from Fantastico). It does everything I need and more, and it's free.
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What is the best Help Desk solution?

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