Amazing Selling Machine – Anyone Else Had Problems Getting a Refund?

Profile picture of the author Copydog by
Paid the first installment ($997) of four to
Amazing Selling Machine on March 17.

But when I started doing the course, discovered
there was further expense and more complexity
involved than was mentioned in the initial videos.

So last Friday (March 22) I asked for a refund in
their support section (there's a 30-day guaranteed
refund period).

I also (politely) asked Jason Katzenback for a refund
in a private message (no response from him).

Today (Monday) I checked my emails and get this
from their support section (even though I'd previously
asked them NOT to try to persuade me to change my
mind):

"Hello Eldo,

Is there anything we can help you with? Do you need
assistance with the training or are there any major issues
we can work out for you before you cancel?"

Then tried to login to my account at ASM and it says
"account deactivated"!

But I've received no email from ASM confirming
my refund.

Today phoned my credit card company and they say
I've received no refund from ASM.

I HAVE NO WAY TO CONTACT JASON OR MATT
ABOUT MY REFUND...

With each day that goes by my credit card is racking up
more interest (I asked for the refund last Friday, but still
no response).

Has anyone else on the Warrior Forum had this problem?

I'll keep you all updated about this.

This is VERY worrying.

If Jason or Matt read this, could you let me know why you
haven't yet issued my refund?
#product reviews #– #amazing #machine #problems #refund #selling

  • Profile picture of the author Copydog
    A few minutes ago I somehow managed to get into the
    ASM support section (even though they've deactivated
    my account) and have just submitted a new ticket
    "Why still no refund?"

    Will keep you posted about their response.
  • Profile picture of the author neilshearing
    Hi Eldo,

    Try phoning the credit card company saying that you requested a refund of the charge but it hasn't been processed yet and you're concerned about the interest that's accruing.

    If you're a long-time customer in good standing I would hope the credit card company would waive the interest.

    Neil.
  • Profile picture of the author Copydog
    Hi Neil,

    The credit card company said I have to write
    to them and explain the whole situation.

    Then they will look into this (in the meantime
    my credit card is racking up extra daily interest
    and my wife and I are losing money we simply
    can't afford to lose).

    I was hoping the people running AMS would
    have issued my refund by now, so I wouldn't
    have to take up even more precious work time
    writing such a letter.

    Still no further response (nothing from them
    in my email inbox) – now 2.04 p.m. GMT,
    10.04 a.m. EST).

    They should have issued the refund last Friday,
    as soon as I requested it.

    Thanks for your concern.

    Much appreciated.

    Will keep you all posted.

    Anyone else who paid the first $997 installment
    (or the full amount [over $3,000]) and who is
    thinking of bailing out should be aware of how
    these people deal with refunds...
  • Profile picture of the author Copydog
    Also interesting that the "live support" button
    on their support page says that live support is
    "offline" (now 10.14 a.m. EST, 2.14 GMT).

    So it's not possible to "chat" real time with
    anyone at AMS support.

    I wonder if they're being flooded with refund
    requests and so don't want to make anyone at
    their support center available for live "chat".
  • Profile picture of the author Copydog
    Good news!

    Have just received this email from AMS support:

    From: ASM Support <support@amazingsellingmachine.com>
    Subject: [#QCO-495-32589]: Why is "Live Support" offline? Why have you closed my previous tickets?
    Date: 25 March 2013 14:59:01 GMT

    Hello Eldo,

    We have closed the previous tickets because we have processed your refund request. Here is your invoice for the refund:
    Merchant Amazing Selling Machine
    2100 West Loop South, STE 900
    Houston, TX 77027
    US 7055757631

    Order Information
    Description:
    Order Number: P.O. Number:
    Customer ID: 25093 Invoice Number:


    --------------------------------------------------------------------------------

    Billing Information Shipping Information
    <snip>



    --------------------------------------------------------------------------------


    Shipping: 0.00
    Tax: 0.00
    Total: USD (997.00)


    Visa XXXXXXX6
    Date/Time: 23-Mar-2013 08:29:24 PDT
    Transaction ID: 5106884055
    Transaction Status: Refund
    Authorization Code:
    Payment Method: Visa XXXXXXX6

    Also regarding our live support, I will mention this to our customer support manager and let him know.

    in.

    Best Regards,

    Pamela W
    ASM Support
  • Profile picture of the author Copydog
    Sagbee, sorry for not replying sooner (have been too busy to get back to the WF).

    • You have to get product samples from manufacturers (and pay the courier costs).

    • If the product is substandard, you've lost the money you paid to see the product.

    • You have to pay for space in a container on the ship when ordering from overseas suppliers (you pay per cubic metre).

    • You sometimes have to order quite a large quantity of the product.

    And there are probably other costs involved as well (this opportunity is not for someone on a tight budget).

    Plus there's the monthly payment of $997 (so it would take 4 months to go through the whole course and get up and running solidly).

    Although this will probably work for some (I hope it does), it's not for me.

    Glad I got a refund and moved on...
  • Profile picture of the author jordanmalik
    There has been quite a bit of 'noise' surfacing from disgruntled folks who bought Amazing Selling Machine whom are saying it's delivering nowhere near the hype.

    I gave my readers/blog followers a heads-up (my gut feeling about ASM) in this video around the time of the launch (updated in April 2014):

    Amazing Selling Machine Low Cost Alternative- YouTube


    -Jordan Malik
  • Profile picture of the author Copydog
    Jordan,

    Many thanks for the very valuable info in your video.

    I wish I'd seen this before getting involved with Amazing Selling Machine...

    All the best,

    Eldo
  • Profile picture of the author Penn86
    I agree their prelaunch PDF's were good and got me interested in possibly selling physical products on Azon until the sticker shock. Thanks to Jordan Malik for pointing out in his review that rebranding products is risky business due to liability issues. Would any warriors who purchased their system please comment on the results they're having? Thanks and GLTA.
  • Profile picture of the author vbox
    well,

    As someone lived in China and quite familiar with samping and shipping processes, I'd like to chim in a little,

    1. Sampling does have cost, at least for first time customers who orders smaller quantity and cares 'minimum quantity' a lot. But in most cases, it's not big cost because all suppliers willing to sample for you expect to make money on the following orders, not the sample itself.

    2. As for shipping. Courier is mostly used for samples, both for time reason and difficulty you will get yourself into to ship anything less then 1 cubic meter by sea, let alone all the custom clearence documents you need to cover. It's simply not worthwhile to ship sample by sea, or any smaller quantity products(considerring AMS covers mostly smaller products, 1 cubic meter could be thousands).

    3. I'd recommend everyone consider the shipping factor in sourcing products. Personally I would strongly tend to look into smallest and lightest products which could still make a profit by courier shipping, it'll save tons of trouble to everything.

    Lastly, since I'm very much interested in this program and I have missed the time to join, if anyone in the course is interested in JV with me, feel free to let me know. Since I'm in China, I could get you anything in a better term as a local. I could even do it free, if you let me understand how you sell it well throgh AMS so we help each other to succeed.

    PM me if anyone is interested.
  • Profile picture of the author JamesBoyd
    Originally Posted by morphers View Post

    It was and still is an excellent course
    Re Opening.... I bet the current members are going to be really happy about that!

    The only people promoting this are those with an eye on the $1500-2000 affiliate commission they will earn.... sort of tells you what the real value in the course is if they can give away 1/2 the course fee to affiliates

    Caveat Emptor
  • Profile picture of the author JamesBoyd
    I got my refund very fast, no problems on that score
  • Profile picture of the author NetSensei
    Interesting. What I would like is to make contacts in China. I had a client that imported organic cosmetics from there to her business in Japan. In the past, I have purchased from a middle man, but it would be exciting to make some contacts there and actually be able to go to the manufacturing plants and negotiate the whole sale purchase or drop shipping agreements, etc.

    However, a couple of my clients which have direct experience with some plants in China say that promises are sometimes broken and products that are sent are sometimes a bit different than the ones negotiated for.

    I have heard that companies in Thailand and the Philippines are now more agreeably and easier to work with than those from China. It is still an area I would be interested in if I could make the right contacts and learn the ropes with minimal risk.
  • Profile picture of the author milla04
    Originally Posted by DY888 View Post

    Went in on ASM with 2 friends (which created it's own logistical issues consuming the content, that's was on us, not Jason and Matt)

    I just today read through the remarks on the thread asking about the ASM.

    Just from poor business acumen many thread contributors exhibited on the forum here, it is pretty clear there is absolutely no need for concern about the market getting saturated. The thing that I think should be a concern, even for those making 5 or 6 figures a month selling private label on FBA, is having "all your eggs in one basket". That's why it makes sense to get things GOING on Amz FBA, and then use your brand position to leverage into other retailers.

    Anyway, I think it's just inexperience CopyDog, but this thread title seems to imply that there are integrity issues with getting a refund from Jason and Matt. I'm sure it's an oversight on your part and probablt not intended that way... likely concern for getting back about $1000 which is a chunk of change.

    You asked for the refund on a Friday... and became concerned you were being neglected by Monday morning? WAIT... but Monday afternoon/evening you were informed that a chargeback refund had been issued.

    In my experience, that is some pretty fast action from a merchant!

    Thoughts about the program... and the comments here about it.


    • You have to get product samples from manufacturers (and pay the courier costs).

    NO... you don't HAVE to do that. But it would sure be foolish not to. It's YOUR business. And no, it probably would be less than brilliant for a manufacturer to send out free samples to everyone that says "yeah, I'm a big shot retailer you've never heard of... send me a free sample at your expense."

    • If the product is substandard, you've lost the money you paid to see the product.

    That concern is based on the poorly framed logic of the first one. My take on it? The money I paid to see the product just saved me spending $800 for a large order of an inferior product.

    • You have to pay for space in a container on the ship when ordering from overseas suppliers (you pay per cubic metre).

    If you had really retained what you have learned, you woud know that they are explicit in saying you should settle on products that are "small and light", and that don't take up much space. You are ALSO instructed to do solid research on how to best ship stuff...

    ...there are solid companies (DHL, etc...) that can move stuff very nominal prices. But, you have to WORK HARD and use MATH to see if your ROI numbers work

    • You sometimes have to order quite a large quantity of the product.

    NO... you don't HAVE to do this either. But if your hard work up to this point netted you a $7.20 product, that you can retail all day for $27 (from a real product niche... which, no, I won't divulge... but I'll say it sells to gun owners :-) ), NETTING you close to 100% profit... then buying quantity to increase you ROI by 20% to 40% would make sense.

    Something that pans out into a real business, will be based on hard work, and the teacity to solve problems as they arise. There will also be risk.

    Show my someone who has taken no risk at all trying to build a job replacing income... and I'll show you someone who has hopped from "next big thing" to "next big thing", and still not really made any money.

    I'm not trying to pick on you CopyDog... what you decided in asking for a refund was you just being clear and honest in your assessment, that it "wasn't for you".

    Prior to the internet... you would be stunned to find out how many retired folks have spent $50,000 to $100,000 of their hard earned money to buy into a franchise business, and earned themselves 60 to 80 hour weeks, and slim, if any, margins. Most of them fail.

    Business is business. It's not a hobby... to build something that will throw off a lot of ROI once it has momentum takes a huge amount of work on the front end, problem solving skills... and tenacity to keep at it on those "bad days".

    I can tell anyone on WF about a product that,if they rolled it out, would for SURE net them MILLIONS of dollars.

    A safe non habit forming pill that was healthy, and made average folks focus, and take massive tenacious action on well formed business ideas seeing them past "proof of concept" to the decision making point of GO or NO-GO.

    :-)

    Best of luck!
    Spot on with your information, I think people who had been in the course forget to memtion you do NOT need to get samples, AND do NOT need to ship from China. I live in the UK and found a supplier in the US, plus I didnt get any samples, in addition I have a profit margin of 68%, I only spend $800ish on inventory to get things started (I say only... I could have got less).

    I am now placing my next order, which has been confirmed virtually via email. I also agree with your point, having all your eggs in one basket could have you at the mercy of Amazon, which is why its recommended to set up a store "once" you're consistently making sales.
  • Profile picture of the author JamesBoyd
    Originally Posted by NetSensei View Post

    Interesting. What I would like is to make contacts in China.... It is still an area I would be interested in if I could make the right contacts and learn the ropes with minimal risk.
    Then this course is not for you, the ASM course has virtually zero training on how to import from China, the training consisted of 1 - print out a shipping label from Amazon and send it to them and 2 - tell them to use DHL, hundreds of people left high and dry after being led down that path, horrible, one of the main reasons I asked for a refund
  • Profile picture of the author JamesBoyd
    Originally Posted by milla04 View Post

    you do NOT need to get samples
    honestly only a complete idiot would not get samples 1st if buying from China

    Originally Posted by milla04 View Post

    AND do NOT need to ship from China
    if you don't buy from China then you are eliminating about 90% of possible products, yes you can find suppliers in the USA but it's for a very limited range of products
  • Profile picture of the author BusyMum_2010
    Hello vBox,

    I PM'ed you about this one. Please reply on that because I am now ready to do this kind of business.

    Thanks.



    Originally Posted by vbox View Post

    well,

    As someone lived in China and quite familiar with samping and shipping processes, I'd like to chim in a little,

    1. Sampling does have cost, at least for first time customers who orders smaller quantity and cares 'minimum quantity' a lot. But in most cases, it's not big cost because all suppliers willing to sample for you expect to make money on the following orders, not the sample itself.

    2. As for shipping. Courier is mostly used for samples, both for time reason and difficulty you will get yourself into to ship anything less then 1 cubic meter by sea, let alone all the custom clearence documents you need to cover. It's simply not worthwhile to ship sample by sea, or any smaller quantity products(considerring AMS covers mostly smaller products, 1 cubic meter could be thousands).

    3. I'd recommend everyone consider the shipping factor in sourcing products. Personally I would strongly tend to look into smallest and lightest products which could still make a profit by courier shipping, it'll save tons of trouble to everything.

    Lastly, since I'm very much interested in this program and I have missed the time to join, if anyone in the course is interested in JV with me, feel free to let me know. Since I'm in China, I could get you anything in a better term as a local. I could even do it free, if you let me understand how you sell it well throgh AMS so we help each other to succeed.

    PM me if anyone is interested.
  • Profile picture of the author cellcom
    I see this course is re-opening again as they are doing a launch. For those of you that have bought it one of the things I am interested in is "branding" a product to sell. They talk about going to elance to have a designer design labels & packaging. Was that process explained/taught well enough to actually execute it and put it into practice ?

    Also, the section on finding potential products to "brand". Was that thorough enough ?

    thanks in advance
  • Profile picture of the author ScrooG
    I got on an email list from someone promoting this and he claims he's making $50k/month with it.
    I had no idea what it was so I came here to see if I could find out more about it. Glad I did. Thanks, as usual to the Warriors who give some inside info on a launch like this.

    I had no idea it costs $4k and now that I know I'm definitely not interested.

    $4k to invest in a business is fine if you know it's legit and will very likely work. But not really okay when it's from an Internet Marketer who is looking for a $2k payday for each person he gets to sign up. I actually trusted this person who sent me the emails about this but now I'm going to get off his list.

    Why? Because I can see from the comments here that this is a risky business. I can see that one could easily spend $4k+ and end up losing money plus be driven mad with all kinds of headaches. I have had some small experience with China and it wasn't good.

    Will this work for some people? Probably will. Will a lot of people invest money in it and either lose that money or struggle like hell to even break even? I'll bet you dollars to donuts that a lot of people will.

    I think the main thing is that it's a very slick marketing campaign with a $4k cost and a $2k commission for each sale. Like someone said above, that tells you a LOT about what is going on here.

    No thanks, I won't even bother to watch the videos or read the pdf's thank you very much.
  • Profile picture of the author tadco
    It's not worth the $$$ - Jim Cockrum has a better course....he occasionally has it discounted to $99....I bought the Amazing Selling Machine....was NOT what I needed - got a refund....bought Jim's and have grown my business to about $2,000 (take home) per month part time.....

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